Management and Operations

Management and Operation
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Table of Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
P1 Define and compare the different roles and characteristics of a leader and a manager.........3
TASK 2.......................................................................................................................................5
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts.......................................................................................................5
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency.........................................................................................................6
P4 Explain the key approaches to operations management and the role that leaders and
managers play..............................................................................................................................7
P5 Explain the importance and value of operations management in achieving business
objectives.....................................................................................................................................9
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers...................................................10
CONCLUSION .............................................................................................................................11
REFERENCES .............................................................................................................................13
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INTRODUCTION
This topic is about management and operations structure in an organisation. Management
is the primary function in any business to get the people to work together for the achievement of
goal. This process includes planning, organising, directing and controlling. Management
department consist of operational department which includes owner, managers, leaders, workers
and suppliers(Barnes, D., 2018). Tesco is the British multinational retail company. Tesco is
operating in more than 11 countries in all over the world. It is classified into various retailing
areas such as groceries, clothing, electronics, books, telecoms, petrol and financial services etc.
This report covers roles and responsibilities of a leader and functions of managers. Along with
that it covers relationship between leadership and management. It also covers analysis and
evaluation different theories and approaches to leadership. Report carries evaluation of the
application of operations management and impact of external factors on business environment.
MAIN BODY
TASK 1
P1 Define and compare the different roles and characteristics of a leader and a manager.
Definition of a Leader
A Leader is the one who control and manages its team members. He is a dealer in hope
and leads the team. They are the individuals who give direction to its working team and motivate
them to achieve direction's outcomes.
Definition of a Manager
A manager is one who directs the activities of other in an organisation. Manger perform
their work at many levels and perform many functions like planning, organising, staffing,
directing and controlling(Buckle, M. and Thompson, J., 2020).
Different roles of Leader
The leader in the Tesco have following roles and responsibilities:
 Required at all level: Leadership is a function which is required at all levels of an
organisation. It is required at top, middle and lower level. It is required for formulating
rules and policies for the people. Leader play a different role at different level. At top
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level he listens to the superiors, at middle level he coordinates with them and at lower
level he motivates his tea members and provide them training if needed.
 Representative of an organisation: A leader is the representative for an organisation. As
it represents seminars, meetings and conferences etc. His role is to communicate with
other members which are outside the organisation(Chiarini, A. and Vagnoni, E., 2015).
Roles of Manager:
Managers in Tesco has following roles:
 Interpersonal roles: This role consist of three different categories figurehead, leader,
liaison role. Duties are included in this roles are involving serious communication and
routine. This is required for smooth functioning of activities in the organisation.
 Decisional roles: The next role of manager in Tesco is the decisional role. As manager
needs to decide how much resources is to be allocated to its subordinates. Negotiation
decisions should be taken by managers from outsiders. And also he needs to become
innovative and creative.
Characteristic of a leader:
 Trustworthy: This is the characteristic of a leader. As leader needs to build trust among
its employees and in the organisation both. Building trust and integrity leads to comes
respect among its employees and staff members.
 Empathetic: This is the most important characteristic of a leader. As leader should be
knowledgeable about common causes. Should be aware about employees performance,
always ready to defend and support its team and should be free from racism, gossips and
bullying( Gutierrez, A., Boukrami, E. and Lumsden, R., 2015).
Characteristics of Manager:
 Rewards and appreciation for good work: As a Tesco manager, he needs to reward
and recognize its employees for there good service. This involves employees engagement
and they get motivated. This increase their efficiency and productivity and helps the
organisation in achieving their sales.
 Build work cultural and mutual trust: Trust is the major element in any business. If
employees will feel safe in the organisation then they work confidently and effectively.
Tesco make sure that employees working in the organisation should be risk free.
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