Management and Operations

Management and Operations

INTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................3
1. Introduction to organisation and its management structure..................................................................3
2. Roles of manager in the Marks and Spencer are defined below:..........................................................4
3. Analyse differences of managerial functions and leadership roles by effectively applying a range of
management theories and concepts..........................................................................................................6
4. Examples of different situations in your organization and examine how the roles of a leader and
functions of a manager apply in those situations.....................................................................................6
5. Different management and leadership theories to your chosen organization to support growth and
sustainable performance..........................................................................................................................7
6. Strengths and weaknesses of different theories and approaches..........................................................9
7. Conclusion.........................................................................................................................................10
TASK 2........................................................................................................................................................10
1. Operation management and its key approaches adopted by an organisation......................................10
2. Roles and responsibilities of managers and leaders in successful management of the operation of
your organization...................................................................................................................................11
3 Examine the importance and value of operations management in attaining business goal..................12
4. Evaluate how managers and leaders could be effective in improving operational efficiencies to
successfully meet business objectives....................................................................................................13
5 Illustrate factors present in the business environment which impact upon the operational management
and decision-making of Leaders and managers.....................................................................................14
6. Include critical evaluation of the application of operations management to manage the factors that
impact on the wider business environment............................................................................................15
7. Conclude and suggest recommendations for future improvements to be taken by the organization.. 15
REFERENCES..............................................................................................................................................16

INTRODUCTION
Management and operation is very important for an organisation as it carry out different
functions in order to utilise resources in an effective way so that customer needs can be met
(Alderton and Saieva,2013). Marks and Spencer is British company which was established in
1884and since then they are delivering best quality services and facilities. Thus, Worldwide
M&S is known for providing high quality clothing and home product. The main branch of the
respective undertaking is located in Westminster, London.
This report will discuss about the role of leader and function of manager according to
different situation within the organisation. Along with this, various approaches of operation
management is studied which will help in reducing production wastage as a result, it will
ultimately enhance productivity. Moreover, it also states about importance of operation
management with different style of leadership. Lastly, it talks about various external
environment factor which affect working environment of the business.
TASK 1
1. Introduction to organisation and its management structure
Marks and Spencer is world-wide recognised for providing qualitative product in the field of
clothing, luxury food products and home products. Company serve worldwide and around
84,939 employees work for providing benefits to the organisation. Flat organisation structure is
followed by Marks and Spencer in their working, under which limited control is shown by top
level management and front line managers. This was adopted by organisation so that employees
get more involved in decision making and working of the firm.
Managers: Managers mainly perform five functions in an organisation such as planning,
organising, staffing, directing and controlling and majorly all the activities are performed under
this (Omansky and Kanner,2014). Managers are present on various levels of the organisation in
order to manage working of various departments such as finance manager, general manager,
marketing manager, project manager and many more types of manager is present.
Leaders: They are the one who guide team members so that work can be done and business
objectives are achieved. Leaders play an important role in motivating staff so that they can

support business in achieving goals and targets. Main aim of leader is to inspire and influence
employees in such a way that they make effective performance which directly increase business
productivity.
2. Roles of manager in the Marks and Spencer are defined below:
Planning: Manager plan the operation of business in such a way that it help in
accomplishment of the business objective.
Resource allocator: It is duty of manger to allocate resources such as fund; machine and
labour etc., properly to various department of the organisation so that employees related to
particular division perform their work effectively and timely.
Characteristics which manager sinks in their personality and behaviour
Confident: Manager of marks and Spencer should be confident about their skills and
thought process otherwise they are not able to motivate the leaders to follow their orders.
Patience: Manager of concerned business should be patient so that employees able to tell
their problem easily which are affecting the work and overall business profitability (Brandon and
Mullan,2013).
Roles of leader are mentioned below:
Representation: Leader of Marks and Spencer should sit with concentration in meeting,
conference and seminars as they have to represent the business to other people who can get
influence and invest in business activities. If they do not know information correctly than it will
put a false representation is done in the external world can which affect business’ profitability.
Merge personal goal with organisation goal: By the use of personal skills leader of
respective concern able to merge personal goal with business goal. This type of merger motivates
employees to work with full dedication as with organisation objective their personal aim is also
achieving. For example: if an individual is passionate about developing applications of software
than working in IT department will fulfil both personal as well organisational goals. So, here
manager must look out for skills and knowledge in order to accomplish the same.