This study explores the roles and characteristics of leaders and managers in the context of management and operations. It discusses the key approaches to operations management and highlights the importance of operations management in achieving business objectives. The study focuses on Uber as a leading American organization and provides insights into the roles and functions of leaders and managers in different situations. It also examines various leadership approaches and theories, their strengths, and weaknesses. Additionally, the study explains the importance of operations management and the factors that impact decision-making in the chosen roles.