Roles and Characteristics of a Leader and Manager in M&S

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................................1
TASK 1 .........................................................................................................................................................2
P1 Define and compare the different roles and characteristics of a leader and manager for M&S...2
P2 Examine how role of a leader and the function is applied in different situation of M&S.............3
P3 Different theories and models in M&S.........................................................................................4
Task 2...........................................................................................................................................................5
P4 Key approaches to Leadership Management...............................................................................5
P5 Importance of Operations Management in achieving Objectives.................................................7
P6 Factors Affecting Business Environment.......................................................................................7
CONCLUSION...............................................................................................................................................9
References...................................................................................................................................................9

INTRODUCTION
Operational management is considered to be the most important and basic tasks under any
organisation as well as company and it efficiently helps down in achieving targets which is
considered to be an important function for it. It also adopted various strategies and approaches
which helps the organization to achieve its objectives.. This report focuses on the organization
namely Mark And Spencer which us UK Multinational Company and its headquarter located in
Westminster. This M&S formed and established its operations on the year 1884 and today,it is a
big brand and has expanded its stores all over the world. This report also focuses on the qualities
and attributes of the leader and there different aspects and approaches regarding working.
The ,different theories and concepts which applied under this organization which focuses on its
efficiently functioning. On the other side,it also focusing on certain factors related to business
environment regarding its negative impact and provide different solutions to resolve such
issue,so Lastly, the report emphasizes the functions,merits and value so collectively, they can
achieve and attain the business targets and fulfillment its goals.
TASK 1
P1 Define and compare the different roles and characteristics of a leader and manager for M&S
Marks and Spenser is considered as one of most key play in the retail sector. Company is well
focused towards continuous development in its operations. In this respect the business entity is
focused towards effective understanding of roles and responsibilities so that long term
opportunities can be attained. It has been noticed that both managers and leaders plays a critical
role in development of activities. The principal and manager role is different i.e.,principal role is
to groom and to provide knowledge to the employees regarding there work in the organisation,as
well as manager role is take care regarding the work,to manage and to controlled such work
which goes under the organisation. In addition to this, it can be said that by having a team
developments the operations within M&S are taken into account. It increases the significance of
leaders because they manage members and allocate responsibilities as per need of workplace. On
the other side, the managers focuses on the accomplishment of goals and objectives by having
continuous improvement in policies and frameworks. Every leader has different characteristics as
per work belief which helps in improving performance.

BASIS LEADER MANAGER
Definition In M&S leaders are focused
towards guiding individuals so
that better performance can be
taken measured. Leader is a
person who lead to whole
business, organisation, etc. to
control the systematic
functions and operations in the
business unit.
Managers focuses on the
coordination with leaders so
that overall work structure can
have consistent performance.
He is accountable for overall
work activities within
organisation.
Focus Key motive is to have
accomplishment of goals and
objectives. Also consider team
members needs so that better
guidance and support can be
provided to members.
Managers focuses on activities
that enhances the level of
coordination at the workplace.
By having a continuous
development of measures the
motive to improve performance
is being taken into account.
Decision making process Leaders generally take
decisions on the basis of
performance of team
members. Engagement of
members is dependent over
leader perception. The process
which adopted by the leader is
long termed strategy to go for
the more relevant results and
outcomes.
In M&S the managers
considers the performance of
overall team before taking
decision so that long term
sustainability can be well
maintained. In the manager
consideration, decision making
process consider as the same
tools and techniques in the
enterprise.
Power In addition to this, it can be
said that the power
employment is dependent over
guidance provided by
Under, this the power possess
in the hands of manager only
by mistake that happen because
due to there position they