Leader and Manager Roles in Management of Operations : Mark & Spencer

MANAGEMENT
OPERATION

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1) Leader and manager roles and characteristics......................................................................1
M1) Differences between leader and manager roles...................................................................3
LO 1 ................................................................................................................................................4
P2) Significance of leader and manager roles in business operations of M&S..........................5
LO 2.................................................................................................................................................6
P3) Theories and models of leadership and management...........................................................6
M2) Critical evaluation on different approaches within working environment..........................7
D1) Critical evaluation on theories and approaches of leadership..............................................8
TASK 2............................................................................................................................................8
P4) Key approaches of operations management.........................................................................8
P5) Importance and value of operation management in achieving business objectives...........10
M3) Importance of leader and manager roles to improve business performance and meeting its
objectives...................................................................................................................................11
P6) Business environmental factors impact on operations' management and decision making
...................................................................................................................................................11
M4) Significance of environmental factors for business operations of M&S..........................12
D2) Critical evaluation operations management applications and factors impact on business
environment...............................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCE.................................................................................................................................14

INDEX OF TABLES
Table 1: Leader vs manager ............................................................................................................3

ILLUSTRATION INDEX
Illustration 1: Comparison between manager and leader functions.................................................4
Illustration 2: Operation management key factors...........................................................................8