Role of Leaders and Managers in Operations Management

Management and
operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Different roles and characteristics of a leader as compared to a manager.............................3
Differentiate between role of leader and manager by applying theories and concepts..........5
TASK 2............................................................................................................................................5
Examine examples of how the role of a leader and the function of a manager apply in different
situational contexts.................................................................................................................5
Apply different theories and models of approach, including situational leadership, systems
leadership and contingency....................................................................................................6
Evaluate the strengths and weaknesses of different approaches............................................7
TASK 3............................................................................................................................................8
Explain the key approach different factors affect the business environment es to operations
management and the role that leaders and managers play.....................................................8
Explain the importance and value of operations management in achieving business objectives.
................................................................................................................................................9
Leaders and managers can improve efficiencies of operational management.....................10
TASK 4..........................................................................................................................................11
Assess the factors within the business environment that impact upon operational management
and decision-making by leaders and managers....................................................................11
How different factors affect business environment..............................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
A leader is the one that is responsible for binding up the whole process and the team
together. Leader acts as the small thread that binds the organisation and the team together. With
the help of the good leader the organisation is able to make their effective as well as the
ineffective team more and more competent and with the help of the leader they are able to make
them work with their full potential. The organisation that is selected for the completion of this
project is TESCO. TESCO was founded in the year 1919 and since then they have seen many
ups and downs in their business and they have overcome all of them with the help of effective
management and an effective leader. They are now the largest supermarket retail store in United
Kingdom and they have more than 6,000 store across the globe. They were only able to make
themselves this large was because of the fact, that they were having an efficient and effective
management to guide them.
This report includes the role and the type of leaders. This report will also throw some light
on the importance of management and on the models and the approaches that they are using in
order to remain the largest supermarket store in United Kingdom (Chapman, and Ellinger, 2019).
This part of report focuses on understanding importance of operations in organisation and how
effective operational management help organisation in achieving its goals and objectives. This
report help in understanding about different factors which affects business environment and help
in understanding about influence of these factors on organisation performance.
TASK 1
Different roles and characteristics of a leader as compared to a manager.
The success or the failure of the company is depended on the efficiency and the
effectiveness of the leader. So a leader is the one that is playing the most important role in the
organisation. A leader is the person who is having a different vision for seeing something. The
way the leader is doing the task is different because of the fact that the main aim of the leader is
to do the task with effectiveness and with efficiency. With the help of the effective leader
TESCO was able to make them the largest retail supermarket chain in United Kingdom. A good
leader is the one that can make the ineffective team to also work with their full potential. Leader
can make the team member to work with their full motivation and when only the motivation is

not enough, the leader can make connected with each other so that the work or the task that they
are in can be easily achieved (Chiarini, and Vagnoni, 2017).
Role and characteristics of a leader
 provide direction – leader in an organisation acts as the direction for them they are doing
the task that the radar is doing for the ship. Leader is the one that is guiding the whole
team to work together to achieve the organisational goals. With the help of the same the
TESCO was able to grow this big, as with the help of a leader they were able to achieve
their goals. A good leader can make the whole team goal oriented and can make them all
work effectively and efficiently toward achieving the goal.
 Communication – the things that make the difference between the effective and the
ineffective team is the communication that is happening in between the teams. It is the
responsibility of the leader to establish a good relation between the team, as with the help
of better communication the chances or the probability for making a mistake will be less.
With the help of effective communication Leader is able to bind the whole team together
(Cui, and Lu, 2021).
Difference between a leader and a manager
The role of the manager is similar to the role of a leader, but there are a few things on the
basis of which they can be distinguished. The few factors are as follows:
1. creation – the first and the most important thin g that distinguishes between the manager
and a leader is the thing that they are creating. A good and effective leader creates vision
within the teammates where as a competent manager creates goals for the team.
2. Originality – leader is the one that are having their own style and own method for
implementing something. The quality of Leader is original whereas the the methods and
the way used by the manager is copied.
3. Perception – leaders are the one that like to take risk and they also do their task keeping
in mind the long term objective and long term growth. Whereas the managers are the one
that do not like to take big risk and the decision that they make or the action that they
implement are all done in order to fulfil short term goals.