Management Operation

Management and
Operations

Table of Contents
INTRODUCTION ..........................................................................................................................3
Define and compare the different roles and characteristics of a leader and a manager.........3
Differentiate between the roles of leaders and functions of managers...................................6
Examine examples of how the role of a leader and the function of a manager apply in different
situational contexts.................................................................................................................7
Apply different theories and models of approach, including situational leadership, Systems
leadership and contingency....................................................................................................9
Examine strengths and weaknesses to appraise different approaches to situations within the
work environment.................................................................................................................13
Critically analyse and evaluate different theories and approaches to leadership in given
context..................................................................................................................................14
Key approaches to operations management and role that leaders and managers play.........14
Explain the value and importance of operations management in achieving business objectives.
..............................................................................................................................................16
Ways through which leaders and managers can improve efficiencies of operational
management to successfully meet business objectives........................................................17
Factors Impacting Upon the Operational Management and Decision Making of Leaders and
Managers..............................................................................................................................17
Different factors which affects business environment and wider community.....................18
Evaluation as well as application of operations management and factors that impact on the
wider business environment.................................................................................................19
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................21

INTRODUCTION
Operations and management are the two separate concepts which are aligned together for
smooth and productive functioning of business organisation. Operations refers to task of
managing the internal workings of business for extracting effective results. In simple words,
operations are those actions of steps taken for converting raw materials into finished goods and
making them reach to the final or end consumer. Operations varies according to industry and
businesses scope, size and motives. Management is an act or science of getting things done in a
systematic and prescribed manner by delegating work to others and making them work in
specific ways for gaining potential results and attaining all goals (Chen, Cook and Lim, 2019).
Thus, present report is based on operations management function of businesses for which
Tesco is used as reference. Tesco was established in 1919 by Jack Cohen and a leading
multinational retail organisation. The company is headquartered in London, United Kingdom and
deals through its superstores, supermarkets, hyperstores, convenience shops and a new recently
established discount store named Jack's. Operations management is related to administration of
company and all the integral actions or functions involved in revenue generation and profit
making process.
Therefore, in the assignment first a comparison is made between leaders and managers by
taking their roles and characteristic as a base. In addition, the roles of leaders and functions of
managers are then applied to different organisational situations like change management,
rewards and punishments and others. At then different leadership and management theories are
applied in organisational context. Moving further, operations management concepts are explored
by evaluating different operations management approaches and specifying leaders roles and
managers functions in them. Moreover, importance of operations management function are
identified in regards with organisation as it creates a productive environment in firm by making
most efficient use of resources available. Lastly, in the assignment external and internal
environmental factors are examined which influences decision-making of managers and leaders.
Define and compare the different roles and characteristics of a leader and a manager.
MANAGERS
A Manager is a responsible professional working in the organisation with number of
tasks and responsibilities. Majorly manager are those who are responsible for processes of

getting activities done in the given time frame for achieving the developed goals by executing
the key functions of Planning, Organising, Leading and Controlling.
MANAGEMENT
Management is a concept with set principles that are related to different functions of
Planning, Organising, Directing (Leading) and Controlling. Management is an of using set
principles or the functions for harnessing the tangible and intangible resources available with the
firm in the most efficient and effective manner (Gardiner and Reefke, 2019).
CHARACTERISTICS OF MANAGERS
Managers combines a blend of personality traits that are defined as soft and hard skills
which supports them in their day to day tasks and activities. Managers holds several
characteristics that are presented underneath: Goal Oriented- The first and the most primal characteristic which a manager holds is of a
strong perspective towards organisational goals which are assigned to them for
accomplishing in the given time. Hence, managers are known to be goal oriented and
make people work towards it. Passionate for Success- Another characteristic of a manager is their passion for work and
success. Management has a role of aligning all functions of company making people
work effectively and efficiently for achieving them in time. Thus, typical feature of a
manager is they are passionate for their work that leads them to success as a professional.
 Focused and Productive-The managers are assigned huge responsibilities that are
towards company's goals to accomplish them with focusing over its aims and targets.
Another important feature of a manager is they make use of focused approaches in order
to attain goals and passionately work for their success. Their productive skills supports
them to be focused and make potential decisions on behalf of organisation (Gottinger,
2018).
ROLES OF MANAGERS Daily Operations- The primary and key role of a manager is to keep an eye of day to day
operations of Tesco that if they are being running or functioning efficiently and as per
plans made.

 Delegation- Another major role is to delegate work and tasks to employees according to
their expertise, knowledge and proficiencies within separates departments of Tesco like
Marketing, Sales etc.
 Setting Goals- An additional role of managers towards the Tesco is setting their goals.
Managers has the role to set company's short as well as long term goals according to the
vision and mission statement and by integrating the given or present resources in it
(Ronen and et. al., 2019).
LEADERS
A leader is a person or an individual professional who influences other either a single
person or a whole bunch of people for achieving the specific goals or targets. Thus, leader is
known as a person with a potential persona that they use to inspire others and make them work
towards a path leading to a particular target.
LEADERSHIP
Leadership concept is defined as a process of influencing people with a positive
perspectives and view points and making them understand about needs to be done and what is
expected out of them. The major concern of leadership is towards Influencing, Developing
Coaching, Monitoring and Supervising staff or followers.
CHARACTERISTICS OF LEADERS
The key characteristic of a leader are elaborated below in the next segment: Flexible and Adaptive- A leaders very basis feature is that they are flexible and
adaptable. Leaders are the individual who holds broad thinking of understanding people
and situations around. Proactive- A leader is a proactive person who thinks and make plans with longer term
approaches on behalf of the firm and for achievement of goals. They keep themselves and
their work highly organised and systematic (Wren and Bedeian, 2020).
 Open Minded- The third potential characteristic of a leader is they are open minded. This
indicated towards their innovative and creative thinking for making plans and for making
things done. leaders
ROLES OF LEADERS

 Create Inspiring Vision and Shared Values- The leaders plays some very crucial and
vital role in the firm. One of which is defining company's Vision and Shared Values
which will be reflecting upon Tesco's longer term goals and daily operations. Listen, Support and Help staff- The leaders are the influences who make people follow
their path by inspiring them. This reflects on their role towards managing people as in
Tesco leaders has the responsibility for keeping people happy. Thus, leaders listen to
problems of staff, support them with respective resolutions and help them through their
work journey in the firm (Moysen and Giupponi, 2018).
 Employee Engagement- Another role which is under work portfolio or responsibilities
umbrella of leaders in Tesco is of employee engagement. The workforce is a key for
entity's success and leaders engage them in operations with the motive of creating a
innovative work environment and developing more productive results for while working
for Tesco's success and development.
Differentiate between the roles of leaders and functions of managers.
DIFFERENCE BETWEEN LEADERS AND MANAGERS
Basis Leaders Managers
Workforce The leaders make use of
employees in a productive
manner for the firms as well as
their personal developments.
On the contrary managers
make productive use of human
resource but for the sake of
company not with employee
development process.
Roles The role of a leader is to
motivate and encourage people
working in the organisation.
Thus, they coach them and
inspire them (Ivanov, 2018).
The managers works for their
personal success and for the
company. Therefore, they
drive and direct people in their
ways to get things done in
time.
DIFFERENCE BETWEEN LEADERSHIP AND MANAGEMENT