Developing Professional Identity
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AI Summary
This assignment focuses on the concept of developing a professional identity, particularly within the fields of healthcare and education. Students are tasked with examining various factors influencing this development, such as language skills, teaching methodologies, and the impact of choice on learning. The assignment encourages critical thinking by utilizing SWOT analysis to identify strengths, weaknesses, opportunities, and threats related to professional identity formation in these contexts.
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The Developing
Manager
Manager
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Management Styles...............................................................................................................1
1.2 Leadership Characteristics....................................................................................................2
1.3 Communication Process........................................................................................................3
1.4 Organizational Cultures........................................................................................................4
TASK 2............................................................................................................................................5
2.1 Assessment of own management skills.................................................................................5
2.2 Personal SWOT analysis.......................................................................................................6
2.3 Setting and prioritising objectives and targets......................................................................7
TASK 3............................................................................................................................................8
3.1 Lead and motivate a team to achieve an agreed goal or objective........................................8
3.2 Justification to managerial decisions....................................................................................9
TASK 4..........................................................................................................................................11
4.1 Own managerial and personal skills will support...............................................................11
4.2 Career and Personal Developmental Plan...........................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Management Styles...............................................................................................................1
1.2 Leadership Characteristics....................................................................................................2
1.3 Communication Process........................................................................................................3
1.4 Organizational Cultures........................................................................................................4
TASK 2............................................................................................................................................5
2.1 Assessment of own management skills.................................................................................5
2.2 Personal SWOT analysis.......................................................................................................6
2.3 Setting and prioritising objectives and targets......................................................................7
TASK 3............................................................................................................................................8
3.1 Lead and motivate a team to achieve an agreed goal or objective........................................8
3.2 Justification to managerial decisions....................................................................................9
TASK 4..........................................................................................................................................11
4.1 Own managerial and personal skills will support...............................................................11
4.2 Career and Personal Developmental Plan...........................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
A highly critical position is occupied by a manager in the process of achieving success by
any organization. This instrumental role is played by the manager by ensuring effective
performance of employees who are ultimately operating various functions of the firm. A
manager is required to deploy various theories and models to ensure high motivational and
engagement levels among the workforce. Moreover, another primary obligation of a manager is
to stay prepared for all forms of contingencies and uncertainties. In order to effectively
accomplish this task, a sense of coordination shall be maintained within different parts of the
firm and utilize resources in the most optimum manner. The present report shall particularly
focus on the travel and tourism industry and illustrate application of various motivational styles
and leadership characteristics within the organization. An analysis has been conducted of the
skills possessed by General Manager of Dorchester Luxury. Followed by the same, primary
functions of a leader while functioning in Covent Garden, London has been illustrated. Lastly, a
career development plan has been created for specifically catering to the future developmental
needs.
TASK 1
The present task shall understand and highlight the management behaviour of Star Tours
Ltd. and Thomas Cook. Both companies are functioning in Travel and Tourism sector.
1.1 Management Styles
The managers of two cited firms have opted management styles which are most
appropriate in accordance with their respective organizational structure. Star Tours Ltd is a travel
agency operating as a travel agent to plan itineraries for travellers all around the world. It has
been observed that the managers in this entity have been practising the management style of
Pacesetting. The fundamental focus of this style is accomplishment and maintenance of high
standards. The managers have assured to create a benchmark in every aspect of company's
operation. Moreover, this is considered as one of the motivational factors which keep employees
encouraged and inspired to attain the stipulated quality of work (Shih and Susanto, 2010). It is
important to mention that the firm is comprised of highly skilled workforce, and in pursuance to
the same employees are allotted with challenging tasks. However, there are certain times when
1
A highly critical position is occupied by a manager in the process of achieving success by
any organization. This instrumental role is played by the manager by ensuring effective
performance of employees who are ultimately operating various functions of the firm. A
manager is required to deploy various theories and models to ensure high motivational and
engagement levels among the workforce. Moreover, another primary obligation of a manager is
to stay prepared for all forms of contingencies and uncertainties. In order to effectively
accomplish this task, a sense of coordination shall be maintained within different parts of the
firm and utilize resources in the most optimum manner. The present report shall particularly
focus on the travel and tourism industry and illustrate application of various motivational styles
and leadership characteristics within the organization. An analysis has been conducted of the
skills possessed by General Manager of Dorchester Luxury. Followed by the same, primary
functions of a leader while functioning in Covent Garden, London has been illustrated. Lastly, a
career development plan has been created for specifically catering to the future developmental
needs.
TASK 1
The present task shall understand and highlight the management behaviour of Star Tours
Ltd. and Thomas Cook. Both companies are functioning in Travel and Tourism sector.
1.1 Management Styles
The managers of two cited firms have opted management styles which are most
appropriate in accordance with their respective organizational structure. Star Tours Ltd is a travel
agency operating as a travel agent to plan itineraries for travellers all around the world. It has
been observed that the managers in this entity have been practising the management style of
Pacesetting. The fundamental focus of this style is accomplishment and maintenance of high
standards. The managers have assured to create a benchmark in every aspect of company's
operation. Moreover, this is considered as one of the motivational factors which keep employees
encouraged and inspired to attain the stipulated quality of work (Shih and Susanto, 2010). It is
important to mention that the firm is comprised of highly skilled workforce, and in pursuance to
the same employees are allotted with challenging tasks. However, there are certain times when
1

the employees may need supervision and this style of management does not prove to be the most
suitable option.
On the other hand, managers of Thomas Cook have adopted participative style. In
pursuance with the same, a highly coordinated and committed workforce has been developed by
the entity. The process of decision making includes employees from all levels. In fact, their
suggestions are promoted at every stage of operations (Delbridge and Fiss, 2013). This
democratic style of leadership has introduced a sense of belongingness within the workforce and
has developed a sense of being valued. This in turn keeps the employees highly engaged and
enables them to produce high quality outcomes. The managers are known for trusting their
employees and exploring true potential of each one of them. This style of management though is
suitable in maximum situations. It may prove to be detrimental in the times of crisis or where
certain critical decisions are to be undertaken.
1.2 Leadership Characteristics
Leaders in an organization are responsible to influence the activities of employees and
determine the direction in which they should function. Through application of effective
leadership, they are required to develop strategic goals and objectives to further integrate the
actions of employees with interests of organization (Schoar and Zuo, 2011). Managers of
Thomas Cook assure the presence of cohesiveness in the performance of employees and realize
results which are completely coherent with the welfare of entity. On the other hand, managers of
Star Tours believe that fundamentally, an effective leadership enables development of a shared
vision between employees and management. Every effort is undertaken to enhance the quality of
performance being achieved at an individual level for accomplishment of organizational targets
in both the entities. Some of the specific characteristics which can be described as indispensable
and have been observed to be present in the leaders of two companies are: Empathy – In order to become an efficient leader, it is essential to develop an empathetic
approach while dealing with the employees. This further enables the employees to
occupy a comfortable position and produce high quality outcomes. Consistency – A good leader is always fair and consistent in his approach and manner of
working. It is highly important for a leader to not include any form of discrimination in
his way of dealing with different employees as it has a direct effect on the motivational
level of employees.
2
suitable option.
On the other hand, managers of Thomas Cook have adopted participative style. In
pursuance with the same, a highly coordinated and committed workforce has been developed by
the entity. The process of decision making includes employees from all levels. In fact, their
suggestions are promoted at every stage of operations (Delbridge and Fiss, 2013). This
democratic style of leadership has introduced a sense of belongingness within the workforce and
has developed a sense of being valued. This in turn keeps the employees highly engaged and
enables them to produce high quality outcomes. The managers are known for trusting their
employees and exploring true potential of each one of them. This style of management though is
suitable in maximum situations. It may prove to be detrimental in the times of crisis or where
certain critical decisions are to be undertaken.
1.2 Leadership Characteristics
Leaders in an organization are responsible to influence the activities of employees and
determine the direction in which they should function. Through application of effective
leadership, they are required to develop strategic goals and objectives to further integrate the
actions of employees with interests of organization (Schoar and Zuo, 2011). Managers of
Thomas Cook assure the presence of cohesiveness in the performance of employees and realize
results which are completely coherent with the welfare of entity. On the other hand, managers of
Star Tours believe that fundamentally, an effective leadership enables development of a shared
vision between employees and management. Every effort is undertaken to enhance the quality of
performance being achieved at an individual level for accomplishment of organizational targets
in both the entities. Some of the specific characteristics which can be described as indispensable
and have been observed to be present in the leaders of two companies are: Empathy – In order to become an efficient leader, it is essential to develop an empathetic
approach while dealing with the employees. This further enables the employees to
occupy a comfortable position and produce high quality outcomes. Consistency – A good leader is always fair and consistent in his approach and manner of
working. It is highly important for a leader to not include any form of discrimination in
his way of dealing with different employees as it has a direct effect on the motivational
level of employees.
2
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 Direction – It is the responsibility of a leader to ascertain the direction in which all
activities of the team shall be focused and then communicate the same to all team
members in an effective manner (Giacalone and Rosenfeld, 2013). This ascertained way
of working shall be in consonance with the character of their team and shall be able to
explore the best potentials.
 Communication – This is one of the most vital forms of characteristics which essentially
be present in a good leader. Effective communication is the key for achievement of
coordination and produce synergistic results. A leader is under an obligation to keep the
employees updated with respect to every development which even has the potential to
affect their interests.
1.3 Communication Process
It is believed by the management of the two selected organizations – Thomas Cook and
Star Tours Ltd that communication occupies one of the most critical positions in the success of a
business. This is the medium through which a shared vision can be developed and followed by
implementation of strategic plans. The management of Star Tours has described communication
as one of the most significant elements which shall be developed in accordance with the
organizational structure which is being followed within their entity. On the other hand, Thomas
Cook describes effective communication as the medium of transferring information and
messages which in turn enables the business to function flawlessly. In pursuance to this
approach, both companies utilize all types of communications in accordance with the need of
situation. Verbal Communication – Through this form of communication, individuals interact with
each other directly, either orally or in a written manner. Oral means of communication is
highly influenced by the manner in which words are delivered (Huan and Yazdanifard,
2012). This is one of the ways through which management motivates and encourages
employees and transmit messages in an informal manner. On the other hand, written form
is generally used for formal communication.
ď‚· Non-verbal Communication - There is no exchange of words in this form of
communication and is proceeded with the assistance of gestures, expressions, actions and
so on. It can be characterized as an informal way of communicating and is not used to
3
activities of the team shall be focused and then communicate the same to all team
members in an effective manner (Giacalone and Rosenfeld, 2013). This ascertained way
of working shall be in consonance with the character of their team and shall be able to
explore the best potentials.
 Communication – This is one of the most vital forms of characteristics which essentially
be present in a good leader. Effective communication is the key for achievement of
coordination and produce synergistic results. A leader is under an obligation to keep the
employees updated with respect to every development which even has the potential to
affect their interests.
1.3 Communication Process
It is believed by the management of the two selected organizations – Thomas Cook and
Star Tours Ltd that communication occupies one of the most critical positions in the success of a
business. This is the medium through which a shared vision can be developed and followed by
implementation of strategic plans. The management of Star Tours has described communication
as one of the most significant elements which shall be developed in accordance with the
organizational structure which is being followed within their entity. On the other hand, Thomas
Cook describes effective communication as the medium of transferring information and
messages which in turn enables the business to function flawlessly. In pursuance to this
approach, both companies utilize all types of communications in accordance with the need of
situation. Verbal Communication – Through this form of communication, individuals interact with
each other directly, either orally or in a written manner. Oral means of communication is
highly influenced by the manner in which words are delivered (Huan and Yazdanifard,
2012). This is one of the ways through which management motivates and encourages
employees and transmit messages in an informal manner. On the other hand, written form
is generally used for formal communication.
ď‚· Non-verbal Communication - There is no exchange of words in this form of
communication and is proceeded with the assistance of gestures, expressions, actions and
so on. It can be characterized as an informal way of communicating and is not used to
3

transmit messages which holds a specific form of importance to the business (De Vries,
Bakker-Pieper and Oostenveld, 2010).
Both Thomas Cook and Star Tours Ltd. have adopted an effective communication
system. It is assured by the management that employees are constantly updated about all
developments which are taking place in a company either through circulating it in the form of
newsletters or through conducting meetings.
1.4 Organizational Cultures
It is encompassed of values and behaviours which formulate a unique social environment
within any firm. It determines the collective behaviour and approaches which prevail in any
business enterprise. Some of the specific organizational cultures which exist within different
entities are: Clan Culture – The motto of working effectively is completely based on team work,
which is accompanied by the attributes of effective communication, acting in consensus
and so on (Kim and Meyers, 2012). The type of culture which is prevalent in Thomas
Cook can be characterized as Clan Culture. In pursuance with the same, employees of the
entity are highly committed and motivated. A cordial relation is maintained between all
the individuals. Adhocracy Culture – The employees working in such a culture are not risk averse. They
intend to continuously innovate their way of working and are always ready to undertake
risks. Star Tours is one of the best examples which is following this form of culture. The
primary focus of all employees is to be creative in their way of working and achieve high
standards. Market Culture – The primary concentration of this form of organizational culture is on
attaining the ascertained goals and targets in the most effective manner. The leaders of
these entities are extremely demanding and focused to capture maximum possible market
share to realize extravagant profits (Gardner, 2010). The employees are required to
function in accordance with the ascertained norms of employees. However, one of the
biggest demerits which is faced by this culture is that it restricts innovation and this is the
reason that cited entities do not follow this form of culture.
 Hierarchy Culture – This form of culture is highly structured in nature and is witnessed
with strict control from the higher management. The operations are undertaken in a
4
Bakker-Pieper and Oostenveld, 2010).
Both Thomas Cook and Star Tours Ltd. have adopted an effective communication
system. It is assured by the management that employees are constantly updated about all
developments which are taking place in a company either through circulating it in the form of
newsletters or through conducting meetings.
1.4 Organizational Cultures
It is encompassed of values and behaviours which formulate a unique social environment
within any firm. It determines the collective behaviour and approaches which prevail in any
business enterprise. Some of the specific organizational cultures which exist within different
entities are: Clan Culture – The motto of working effectively is completely based on team work,
which is accompanied by the attributes of effective communication, acting in consensus
and so on (Kim and Meyers, 2012). The type of culture which is prevalent in Thomas
Cook can be characterized as Clan Culture. In pursuance with the same, employees of the
entity are highly committed and motivated. A cordial relation is maintained between all
the individuals. Adhocracy Culture – The employees working in such a culture are not risk averse. They
intend to continuously innovate their way of working and are always ready to undertake
risks. Star Tours is one of the best examples which is following this form of culture. The
primary focus of all employees is to be creative in their way of working and achieve high
standards. Market Culture – The primary concentration of this form of organizational culture is on
attaining the ascertained goals and targets in the most effective manner. The leaders of
these entities are extremely demanding and focused to capture maximum possible market
share to realize extravagant profits (Gardner, 2010). The employees are required to
function in accordance with the ascertained norms of employees. However, one of the
biggest demerits which is faced by this culture is that it restricts innovation and this is the
reason that cited entities do not follow this form of culture.
 Hierarchy Culture – This form of culture is highly structured in nature and is witnessed
with strict control from the higher management. The operations are undertaken in a
4

coordinated manner under strict monitoring (Jogulu, 2010). Employees do not enjoy the
liberty to exercise their discretion while working on the tasks and thus, this is the most
suitable in bureaucratic bodies.
TASK 2
Introduction
5
liberty to exercise their discretion while working on the tasks and thus, this is the most
suitable in bureaucratic bodies.
TASK 2
Introduction
5
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2.1 Assessment of own management skills
6
6

Foot Notes:ď‚· Leadership: Dorchester is one of the biggest luxury hotels in which large number of
employees work and provide services to their hotel customers. To manage them all, I
should have strong leadership skill which will assist me to handle the workforce of hotel
in an appropriate way. This skill also assists me to know about requirement of my
workforce and as per the demand, I fulfil them all.
ď‚·
Communication: Being the General Manager, I must have fluency in my speaking with others
and also, focus on my way of tone which put a huge impact on others. This skill also assists to
better co-ordinate with others. My interaction with my workforce also positively impacts on my
working which helps in sharing their views and ideas with me.
ď‚· Motivation: This is one of the crucial skills for a general manager to retain their
employees for a long time. With the help of this skill, I can encourage my workforce to
maintain their quality and remain always passionate towards new and innovative
learning. My positive behaviour with my workforce also assists them to support me at the
time of peak load in hotel industry.
2.2 Personal SWOT analysis
7
employees work and provide services to their hotel customers. To manage them all, I
should have strong leadership skill which will assist me to handle the workforce of hotel
in an appropriate way. This skill also assists me to know about requirement of my
workforce and as per the demand, I fulfil them all.
ď‚·
Communication: Being the General Manager, I must have fluency in my speaking with others
and also, focus on my way of tone which put a huge impact on others. This skill also assists to
better co-ordinate with others. My interaction with my workforce also positively impacts on my
working which helps in sharing their views and ideas with me.
ď‚· Motivation: This is one of the crucial skills for a general manager to retain their
employees for a long time. With the help of this skill, I can encourage my workforce to
maintain their quality and remain always passionate towards new and innovative
learning. My positive behaviour with my workforce also assists them to support me at the
time of peak load in hotel industry.
2.2 Personal SWOT analysis
7

8
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Foot notes:
I am having potential to maintain better relationship with my co-workers which is also
the reason of their involvement in work. I also have learning passion and share my experience
with co-workers. I also had patience to take appropriate decision for better future.
9
I am having potential to maintain better relationship with my co-workers which is also
the reason of their involvement in work. I also have learning passion and share my experience
with co-workers. I also had patience to take appropriate decision for better future.
9

Foot notes:
All three hurdles create a big problem to meet my objectives in an effective manner. It
must for me to manage the work with multitasking but due to lack of experience, it create hurdle
for me to manage the multitasking in my work.
10
All three hurdles create a big problem to meet my objectives in an effective manner. It
must for me to manage the work with multitasking but due to lack of experience, it create hurdle
for me to manage the multitasking in my work.
10

Foot Notes:
ď‚· Working as a general manager at Dorchester hotel is an opportunity for me to enhance
my skills and potential which would prove to ne helpful in my future.
ď‚· I have fear from new commers who have more capablity to fullfil the job requirements.
 In the future, if any changes take place in organisation’s structural policies which may
not easily adopted by me, then this will negatively put an impact on my working
behaviour.
11
ď‚· Working as a general manager at Dorchester hotel is an opportunity for me to enhance
my skills and potential which would prove to ne helpful in my future.
ď‚· I have fear from new commers who have more capablity to fullfil the job requirements.
 In the future, if any changes take place in organisation’s structural policies which may
not easily adopted by me, then this will negatively put an impact on my working
behaviour.
11
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2.3 Setting and prioritising objectives and targets
Foot Notes:
In order to achieve all above objectives, I may require designing a target for which I need
to set the timeframe of 4 month to grab them all. To overcome from the weakness and able to
compete with the threats, I prioritise above four objectives which assist me to enhance my skills.
To manage my time effectually, I divided my work in sub parts and utilized my time effectively.
At the time of peak load, it is essential for an employee to develop skill which assit for
multitasking. where in I become capable to contribute in better management functioning. Last
but not the least; is the adaptability skills as most of the time organizational structure remain
rigid. Therefore, it has been set as the last priority.
Conclusion
12
Foot Notes:
In order to achieve all above objectives, I may require designing a target for which I need
to set the timeframe of 4 month to grab them all. To overcome from the weakness and able to
compete with the threats, I prioritise above four objectives which assist me to enhance my skills.
To manage my time effectually, I divided my work in sub parts and utilized my time effectively.
At the time of peak load, it is essential for an employee to develop skill which assit for
multitasking. where in I become capable to contribute in better management functioning. Last
but not the least; is the adaptability skills as most of the time organizational structure remain
rigid. Therefore, it has been set as the last priority.
Conclusion
12

13

TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
To fulfil your managerial skill, it is important for organisation to have a manager who put
their efforts towards managing various business operations in an effective way. Manager also
plays the role as a leader who motivate their employees to achieve the business goals. Jamie's
restaurant is situated in London. They provide luxury hospitality services to their guests (Hunt
and Weintraub, 2016). Recently, various problems occur in their management among which one
of the main issues facedias regarding the customer services which is provided to their guest and
they are not satisfied by them. Second problem is relates to their employee and low retention
rate in the hotel. To overcome with these problems, management of hotel sets some important
priorities which assist in reducing their negative impacts.
In order to solve all above issues, leader plays the key role who motivate their employees
in different ways. Interaction is one of the most essential parts of organisation that leads to
enhance performance levelwith their workforce. This interaction level assists in knowing about
their employees in an effective manner. In this, once the management have employee intentions,
then this becomes easy for firm to motivate them and to raise their performance level. Leader of
14
3.1 Lead and motivate a team to achieve an agreed goal or objective
To fulfil your managerial skill, it is important for organisation to have a manager who put
their efforts towards managing various business operations in an effective way. Manager also
plays the role as a leader who motivate their employees to achieve the business goals. Jamie's
restaurant is situated in London. They provide luxury hospitality services to their guests (Hunt
and Weintraub, 2016). Recently, various problems occur in their management among which one
of the main issues facedias regarding the customer services which is provided to their guest and
they are not satisfied by them. Second problem is relates to their employee and low retention
rate in the hotel. To overcome with these problems, management of hotel sets some important
priorities which assist in reducing their negative impacts.
In order to solve all above issues, leader plays the key role who motivate their employees
in different ways. Interaction is one of the most essential parts of organisation that leads to
enhance performance levelwith their workforce. This interaction level assists in knowing about
their employees in an effective manner. In this, once the management have employee intentions,
then this becomes easy for firm to motivate them and to raise their performance level. Leader of
14
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hotel also plays the role as a conflict solver who patiently listen their employee’s points and
issues and then try to solve them effectively (Jones, Jones and Del Campo, 2013). When the
leader of Jamie's restaurant solves their employee’s problems then this will show his/her concern
towards their workforce. Leader also adopts leadership style which is prominent for determining
their employee’s skills.
As per the given scenario, leader must adopt democratic leadership style in which they
provide some authorities to their workforce like to take part in decision making process as well
as in sharing their views and opinions. This assists them to know about their customer’s demand
and expectations so that they can initiate towards improvement in their quality of services
(Llewellyn and Warner, 2016).
3.2 Justification to managerial decisions
Manager is a person who always take important decisions which is crucial for the
organisation. Some important managerial decision are listed as follows:
Jaime's restaurant manager take appropriate decision in which they focus on taking
decision-making for some important programmed and non-programmed decision (Cargill and
Smernik, 2016). Manager of the restaurant must have evaluator who always concern the situation
and develop their way of thinking regarding the situations. When manager knows about the
situation and evaluates its positive and negative impacts towards the business, then he/she can
take action which is appropriate for the restaurant and its business operations (Andres, Wynia
and Maul, 2013).
They also take decision regarding policy making and some change which is needed in
their working style. Manager of the hotel also designs various strategies which are helpful for
their workers as it serves like guidelines under which employees can significantly play their
assigned roles. In this, manager also takes decision which is based on the non-program one. In
this type of programme, management takes decision regarding quality management and solve the
issues of workforce which leads towards conflicts and solutions of their problems. To solve the
conflict related situations, a manager must have extensive skills in which he can take appropriate
chance regarding the solutions. For this, they take essentially to enhance their skills in more
effectively (Khan, Nelson and Whyte, 2014).
To solve such issues, manager of Jamie's can adopt Managerial grid model in which
management can take actions regarding their problems and improve employee’s skills more
15
issues and then try to solve them effectively (Jones, Jones and Del Campo, 2013). When the
leader of Jamie's restaurant solves their employee’s problems then this will show his/her concern
towards their workforce. Leader also adopts leadership style which is prominent for determining
their employee’s skills.
As per the given scenario, leader must adopt democratic leadership style in which they
provide some authorities to their workforce like to take part in decision making process as well
as in sharing their views and opinions. This assists them to know about their customer’s demand
and expectations so that they can initiate towards improvement in their quality of services
(Llewellyn and Warner, 2016).
3.2 Justification to managerial decisions
Manager is a person who always take important decisions which is crucial for the
organisation. Some important managerial decision are listed as follows:
Jaime's restaurant manager take appropriate decision in which they focus on taking
decision-making for some important programmed and non-programmed decision (Cargill and
Smernik, 2016). Manager of the restaurant must have evaluator who always concern the situation
and develop their way of thinking regarding the situations. When manager knows about the
situation and evaluates its positive and negative impacts towards the business, then he/she can
take action which is appropriate for the restaurant and its business operations (Andres, Wynia
and Maul, 2013).
They also take decision regarding policy making and some change which is needed in
their working style. Manager of the hotel also designs various strategies which are helpful for
their workers as it serves like guidelines under which employees can significantly play their
assigned roles. In this, manager also takes decision which is based on the non-program one. In
this type of programme, management takes decision regarding quality management and solve the
issues of workforce which leads towards conflicts and solutions of their problems. To solve the
conflict related situations, a manager must have extensive skills in which he can take appropriate
chance regarding the solutions. For this, they take essentially to enhance their skills in more
effectively (Khan, Nelson and Whyte, 2014).
To solve such issues, manager of Jamie's can adopt Managerial grid model in which
management can take actions regarding their problems and improve employee’s skills more
15

effectively. Here steps are as follows which is taken by the management in the organisation when
they think to take appropriate decision.
ď‚· Firstly, manager of the restaurant evaluates all situation which are currently going on in
the entity. After this evaluation, they find out key points which is the reason of occurring
problem in entity.
It is identified by the manager that employees' are highly demotivated with their workplace. To
solve this problem, manager of hotel adopts democratic leadership style which is the best way to
motivate their employees (25 Ways to Lead, Inspire and Motivate Your Team to Greatness,
2017).
TASK 4
4.1 Own managerial and personal skills will support
Every person has their own skills which help for his or her to differentiate from others.
These skills also assist to develop their level in professional way that leads to effective future.
These skills create a way for the person to gain more knowledge and become the best way in
their sector. I am also having some skills which assist me to enhance my potential which leads to
the better future. Here is the list of my skills where assist to develop my career in prominent way
(Afshar and Asakereh, 2016).
ď‚· Communication skills: I am having good communication skill which helps me in
interaction with others. This is helpful for me to interact with others in a significantly.
ď‚· Intellectual skills: I am also good analyser to grab new information and utilize it in
effective manner.
ď‚· Problem solving capabilities: This is the another skills which assist me to take decision
at the time of problem solving and because all three skills I joint British airway as a
customer services executive (Basak and Yildiz, 2014).
All above skills always helpful for me to gain new and innovative things. I have
experience three years in British airways. At that time I gain various knowledge because I am
working as a customer executive. For this, I concern with their demands and try to reduce the
ratio of conflicts in more effectively. This is such a big period to learn lots of things. Now I am
working as a manager because of my skills I take initiating towards the development which is
prominent for my better future (Creswell, 2015).
16
they think to take appropriate decision.
ď‚· Firstly, manager of the restaurant evaluates all situation which are currently going on in
the entity. After this evaluation, they find out key points which is the reason of occurring
problem in entity.
It is identified by the manager that employees' are highly demotivated with their workplace. To
solve this problem, manager of hotel adopts democratic leadership style which is the best way to
motivate their employees (25 Ways to Lead, Inspire and Motivate Your Team to Greatness,
2017).
TASK 4
4.1 Own managerial and personal skills will support
Every person has their own skills which help for his or her to differentiate from others.
These skills also assist to develop their level in professional way that leads to effective future.
These skills create a way for the person to gain more knowledge and become the best way in
their sector. I am also having some skills which assist me to enhance my potential which leads to
the better future. Here is the list of my skills where assist to develop my career in prominent way
(Afshar and Asakereh, 2016).
ď‚· Communication skills: I am having good communication skill which helps me in
interaction with others. This is helpful for me to interact with others in a significantly.
ď‚· Intellectual skills: I am also good analyser to grab new information and utilize it in
effective manner.
ď‚· Problem solving capabilities: This is the another skills which assist me to take decision
at the time of problem solving and because all three skills I joint British airway as a
customer services executive (Basak and Yildiz, 2014).
All above skills always helpful for me to gain new and innovative things. I have
experience three years in British airways. At that time I gain various knowledge because I am
working as a customer executive. For this, I concern with their demands and try to reduce the
ratio of conflicts in more effectively. This is such a big period to learn lots of things. Now I am
working as a manager because of my skills I take initiating towards the development which is
prominent for my better future (Creswell, 2015).
16

4.2 Career and Personal Developmental Plan
After reviewing and assessing the current skills, it can be concluded there are specific
areas which require enhancement, in order to ensure better performance. Out of all the skills
which are specifically required by my job, the inter-personal skills occupy an important position.
In pursuance to my current job, I am required to interact with diversified people and maintain
healthy relations. But it has been observed that I have been put into unfavourable situation, for
lacking in this front. Further, I have realized that though I am able to successfully lead all the
employees working under me, there still exists certain characteristics which I shall inculcate
within myself. Some of the attributes are of being empathetic and patient while dealing with
employees and directing the in a direction which is best suitable for the group of involved
personnel. It is believed by me that development of these skills and enhancement of all the other
capabilities shall enable me to achieve new heights in my career, and accomplish an edge over
others. In pursuance to the same the following development plan has been developed:
Skills Activities to be undertaken Time Duration
Inter-personal skills ď‚· Indulge in training and
development
programmes.
ď‚· Interact with increased
number of people
A time duration of around 6
months.
Leadership Skills ď‚· Gain theoretical
knowledge through
scholarly articles and
journals.
ď‚· Participate in special
training sessions
ď‚· Apply the knowledge
practically, and
develop new styles,
which best suits my
A time duration of 1 year.
17
After reviewing and assessing the current skills, it can be concluded there are specific
areas which require enhancement, in order to ensure better performance. Out of all the skills
which are specifically required by my job, the inter-personal skills occupy an important position.
In pursuance to my current job, I am required to interact with diversified people and maintain
healthy relations. But it has been observed that I have been put into unfavourable situation, for
lacking in this front. Further, I have realized that though I am able to successfully lead all the
employees working under me, there still exists certain characteristics which I shall inculcate
within myself. Some of the attributes are of being empathetic and patient while dealing with
employees and directing the in a direction which is best suitable for the group of involved
personnel. It is believed by me that development of these skills and enhancement of all the other
capabilities shall enable me to achieve new heights in my career, and accomplish an edge over
others. In pursuance to the same the following development plan has been developed:
Skills Activities to be undertaken Time Duration
Inter-personal skills ď‚· Indulge in training and
development
programmes.
ď‚· Interact with increased
number of people
A time duration of around 6
months.
Leadership Skills ď‚· Gain theoretical
knowledge through
scholarly articles and
journals.
ď‚· Participate in special
training sessions
ď‚· Apply the knowledge
practically, and
develop new styles,
which best suits my
A time duration of 1 year.
17
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organization.
ď‚· Participate in more
number of conferences
and seminars for
personal development.
With the assistance of all the skills and characteristics, I aspire to open my own
management company, wherein I am responsible to govern the activities of all the subordinate
managers. For instance, good inter-personal skills shall enable me to develop healthy relations
within the business fraternity, and eventually prove to be helpful for initiating my own venture.
In addition, fulfilment of all these developmental needs shall also benefit in the personal life by
improving my personality, and the relations I share in the society. Lastly, every effort shall be
made to achieve a work-life balance, and prosper both professionally and personally.
CONCLUSION
This study has highlighted the rationale behind success of both Thomas Cook and Star
Tours Ltd., which is the kind of management and leadership styles they have adopted. It can be
inferred from the ongoing trends that, both the entities promote innovations and creativity while
undertaking tasks. On the basis of this approach they strive to deliver high quality performance,
both at micro and macro level. The manager of Dorchester Hotel has optimally explored his
potential, by effectively applying the management skills. However, some of the attributes of
inter-personal skills and leadership, still have a potential to be enhanced. In pursuance to which
every possible effort shall be undertaken by the manager.
18
ď‚· Participate in more
number of conferences
and seminars for
personal development.
With the assistance of all the skills and characteristics, I aspire to open my own
management company, wherein I am responsible to govern the activities of all the subordinate
managers. For instance, good inter-personal skills shall enable me to develop healthy relations
within the business fraternity, and eventually prove to be helpful for initiating my own venture.
In addition, fulfilment of all these developmental needs shall also benefit in the personal life by
improving my personality, and the relations I share in the society. Lastly, every effort shall be
made to achieve a work-life balance, and prosper both professionally and personally.
CONCLUSION
This study has highlighted the rationale behind success of both Thomas Cook and Star
Tours Ltd., which is the kind of management and leadership styles they have adopted. It can be
inferred from the ongoing trends that, both the entities promote innovations and creativity while
undertaking tasks. On the basis of this approach they strive to deliver high quality performance,
both at micro and macro level. The manager of Dorchester Hotel has optimally explored his
potential, by effectively applying the management skills. However, some of the attributes of
inter-personal skills and leadership, still have a potential to be enhanced. In pursuance to which
every possible effort shall be undertaken by the manager.
18

REFERENCES
Books and Journals
De Vries, R. E., Bakker-Pieper, A. and Oostenveld, W., 2010. Leadership= communication? The
relations of leaders’ communication styles with leadership styles, knowledge sharing and
leadership outcomes. Journal of business and psychology. 25 (3). pp. 367-380.
Delbridge, R. and Fiss, P. C., 2013. Editors' comments:: styles of theorizing and the social
organization of knowledge. Academy of Management Review. 38 (3). pp. 325-331.
Gardner, B.D., 2010. Improve RN retention through transformational leadership styles. Nursing
management. 41 (8). pp. 8-12.
Giacalone, R. A. and Rosenfeld, P., 2013. Impression management in the organization.
Psychology Press.
Huan, L. J. and Yazdanifard, R., 2012. The difference of conflict management styles and conflict
resolution in workplace. Business and Entrepreneurship Journal. 1 (1). pp. 141-55.
Jogulu, U. D., 2010. Culturally-linked leadership styles. Leadership & Organization
Development Journal. 31 (8)., pp. 705-719.
Kim, J. and Meyers, R. A., 2012. Cultural differences in conflict management styles in East and
West organizations. Journal of Intercultural Communication. (29).
Schoar, A. and Zuo, L., 2011. Shaped by booms and busts: How the economy impacts CEO
careers and management styles (No. w17590). National Bureau of Economic Research.
Shih, H. A. and Susanto, E., 2010. Conflict management styles, emotional intelligence, and job
performance in public organizations. International Journal of Conflict Management. 21
(2). pp. 147-168.
Hunt, J. M. and Weintraub, J. R., 2016. The coaching manager: Developing top talent in
business. Sage Publications.
Jones, K. L., Jones, M. C. and Del Campo, M., 2013. Smith's recognizable patterns of human
malformation. Elsevier Health Sciences.
Llewellyn, D. C., and Warner, D. L., 2016. Better Together: Connecting with Other Disciplines
Builds Students' Own Skills and Professional Identity.
Andres, E., Wynia, M. and Maul, L., 2013. Should I call an interpreter?—How do physicians
with second language skills decide?.Journal of health care for the poor and underserved.
24(2). pp.525-539.
19
Books and Journals
De Vries, R. E., Bakker-Pieper, A. and Oostenveld, W., 2010. Leadership= communication? The
relations of leaders’ communication styles with leadership styles, knowledge sharing and
leadership outcomes. Journal of business and psychology. 25 (3). pp. 367-380.
Delbridge, R. and Fiss, P. C., 2013. Editors' comments:: styles of theorizing and the social
organization of knowledge. Academy of Management Review. 38 (3). pp. 325-331.
Gardner, B.D., 2010. Improve RN retention through transformational leadership styles. Nursing
management. 41 (8). pp. 8-12.
Giacalone, R. A. and Rosenfeld, P., 2013. Impression management in the organization.
Psychology Press.
Huan, L. J. and Yazdanifard, R., 2012. The difference of conflict management styles and conflict
resolution in workplace. Business and Entrepreneurship Journal. 1 (1). pp. 141-55.
Jogulu, U. D., 2010. Culturally-linked leadership styles. Leadership & Organization
Development Journal. 31 (8)., pp. 705-719.
Kim, J. and Meyers, R. A., 2012. Cultural differences in conflict management styles in East and
West organizations. Journal of Intercultural Communication. (29).
Schoar, A. and Zuo, L., 2011. Shaped by booms and busts: How the economy impacts CEO
careers and management styles (No. w17590). National Bureau of Economic Research.
Shih, H. A. and Susanto, E., 2010. Conflict management styles, emotional intelligence, and job
performance in public organizations. International Journal of Conflict Management. 21
(2). pp. 147-168.
Hunt, J. M. and Weintraub, J. R., 2016. The coaching manager: Developing top talent in
business. Sage Publications.
Jones, K. L., Jones, M. C. and Del Campo, M., 2013. Smith's recognizable patterns of human
malformation. Elsevier Health Sciences.
Llewellyn, D. C., and Warner, D. L., 2016. Better Together: Connecting with Other Disciplines
Builds Students' Own Skills and Professional Identity.
Andres, E., Wynia, M. and Maul, L., 2013. Should I call an interpreter?—How do physicians
with second language skills decide?.Journal of health care for the poor and underserved.
24(2). pp.525-539.
19

Khan, K., Nelson, K. and Whyte, E., 2014. Children choose their own stories: the impact of
choice on children's learning of new narrative skills. Journal of child language. 41(04).
pp.949-962.
Afshar, H. S. and Asakereh, A., 2016. Speaking Skills Problems Encountered by Iranian EFL
Freshmen and Seniors from Their Own and Their English Instructors’
Perspectives. Electronic Journal of Foreign Language Teaching. 13(1). pp.112-130.
Basak, T. and Yildiz, D., 2014. Comparison of the effects of cooperative learning and traditional
learning methods on the improvement of drug-dose calculation skills of nursing students
undergoing internships. Health Education Journal. 73(3). pp.341-350.
Creswell, J. W., 2015. 30 essential skills for the qualitative researcher. Sage Publications.
Cargill, M. and Smernik, R., 2016. Embedding publication skills in science research training: a
writing group programme based on applied linguistics frameworks and facilitated by a
scientist. Higher Education Research & Development. 35(2). pp.229-241.
Barnicot, K., Couldrey, L. and Priebe, S., 2015. Overcoming Barriers to Skills Training in
Borderline Personality Disorder: A Qualitative Interview Study. PloS one.10(10).
p.e0140635.
Bull, J. W., Jobstvogt, N. and Carter-Silk, E., 2016. Strengths, weaknesses, opportunities and
threats: A SWOT analysis of the ecosystem services framework. Ecosystem services. 17.
pp.99-111.
Jaber, J. O., Elkarmi, F., Alasis, E. and Kostas, A., 2015. Employment of renewable energy in
Jordan: Current status, SWOT and problem analysis.Renewable and Sustainable Energy
Reviews. 49. pp.490-499.
Online
What Is a SWOT Analysis?, 2017. [Online] Available through: <http://articles.bplans.com/how-
to-perform-swot-analysis/>. [Accesses on 3rd February 2017].
25 Ways to Lead, Inspire and Motivate Your Team to Greatness, 2017. [Online] Available
through: <https://www.entrepreneur.com/article/241883>. [Accesses on 3rd February
2017].
20
choice on children's learning of new narrative skills. Journal of child language. 41(04).
pp.949-962.
Afshar, H. S. and Asakereh, A., 2016. Speaking Skills Problems Encountered by Iranian EFL
Freshmen and Seniors from Their Own and Their English Instructors’
Perspectives. Electronic Journal of Foreign Language Teaching. 13(1). pp.112-130.
Basak, T. and Yildiz, D., 2014. Comparison of the effects of cooperative learning and traditional
learning methods on the improvement of drug-dose calculation skills of nursing students
undergoing internships. Health Education Journal. 73(3). pp.341-350.
Creswell, J. W., 2015. 30 essential skills for the qualitative researcher. Sage Publications.
Cargill, M. and Smernik, R., 2016. Embedding publication skills in science research training: a
writing group programme based on applied linguistics frameworks and facilitated by a
scientist. Higher Education Research & Development. 35(2). pp.229-241.
Barnicot, K., Couldrey, L. and Priebe, S., 2015. Overcoming Barriers to Skills Training in
Borderline Personality Disorder: A Qualitative Interview Study. PloS one.10(10).
p.e0140635.
Bull, J. W., Jobstvogt, N. and Carter-Silk, E., 2016. Strengths, weaknesses, opportunities and
threats: A SWOT analysis of the ecosystem services framework. Ecosystem services. 17.
pp.99-111.
Jaber, J. O., Elkarmi, F., Alasis, E. and Kostas, A., 2015. Employment of renewable energy in
Jordan: Current status, SWOT and problem analysis.Renewable and Sustainable Energy
Reviews. 49. pp.490-499.
Online
What Is a SWOT Analysis?, 2017. [Online] Available through: <http://articles.bplans.com/how-
to-perform-swot-analysis/>. [Accesses on 3rd February 2017].
25 Ways to Lead, Inspire and Motivate Your Team to Greatness, 2017. [Online] Available
through: <https://www.entrepreneur.com/article/241883>. [Accesses on 3rd February
2017].
20
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