This study compares and contrasts the differences between social media tools and traditional tools of communication in the food industry. It discusses the challenges and complexities of implementing social media in business and its impact on the organization's identity.
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Running head: MANAGEMENT COMMUNICATION Management Communication Name of the Student: Name of the University: Author Note:
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1MANAGEMENT COMMUNICATION Table of Contents Comparison and Contrast of challenges.....................................................................................2 Impact of employee behaviour in social media on the organization's identity..........................3 Social Media Policy for Sunshine 100.......................................................................................4 Communicating the plan of social media policy to the staff......................................................5 References..................................................................................................................................6
2MANAGEMENT COMMUNICATION To: CEO From: Director of Social Media Subject: Management Communication Date: (Author Note) Comparison and Contrast of challenges AsopinedbyFelix,RauschnabelandHinsch(2017),implementingthe conceptualization and ideology of social media in a business entity involves many challenges and complexities as compared to the adoption of traditional tools of communication. In this connection, the given study compares and contrasts the differences between the two variables of social media tools and traditional tools of communication in the industry of food business. As critically stated by Laudon and Laudon (2016), selection of the best methodology of communication in a business entity involves a lot of plans and procedures. There are several varieties of options that are available in the new century for implementing the communication process in a firm. Thus, it can be stated according to the viewpoint of Hatch (2018), using social media as a means of communication can prove highly beneficial to the business organization of sunshine 100 concerned with the food industry. This is because it will help the company to advertise its products and services in an online base and grab a higher number of audience and their attention at one particular point of time staying anywhere in the globe. This turns out to be cost-effective and transport easy to the concerned food industry. Moreover, as also implied by Alonet al.(2016), using the social media will let the people across the world will significantly be aware of the different cuisines served by the Sunshine 100 and the sales and promotional techniques of the company will turn effective. It was also stated that Sunshine 100 with the adoption of social media communication would be able to
3MANAGEMENT COMMUNICATION leverage towards online selling of its food products and this, in turn, will increase their sales and profit rate. However, in lieu of this, it was opined by Hairet al.(2015), that traditional media is a better means of communicating with the employees as well the market for a food industry because the same involves a less amount of risk and conflicts. The same is suggested for Sunshine 100 because the use of social media tools of communication may result to the haphazardness of maintaining the pros and cons of the social media and may result to investing the extra amount of cost in the same. As also stated by Moravcikovaet al.(2017), the local audience can be effectively reached with the means of traditional marketing tools and the materials through which the market has been communicated can be stored as a hard copy of the same. The same has a high range of disruption in case of social media tools because the data in the technological system may get erupted at any point in time. Moreover, it was also examined according to the viewpoint of Madhuet al.(2016), that the data in the social media has a significant risk to be hacked whereas the same is eliminated in the case of using the traditional modes of communication. Impact of employee behaviour in social media on the organization's identity As opined by Goffee and Scase (2015), a business organization is known by its employees and their working behaviour. In this context, the report investigates the impact of the employees of Sunshine 100 that are socially active on internet services in the working of the organization. As significantly stated by Huotariet al.(2015), the employees connected to social media tools and its uses creates a huge impact in the business firm. This is because the employee is known as the efficient worker of the concerned amongst society and the market. Any unethical behaviour from the side of the employee concerning the mass of common uses
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4MANAGEMENT COMMUNICATION will directly create an impact in the goodwill of the concerned organization. As stated by Bhargava (2018), not only during the working hours and on-duty time of an employee is that what affects the paradigm of the company, even the behaviour of the employee in the social networking in their off-duty time highly impacts the brand image of the concerned company. This is because even not being in the duty hours the individual remains to be the employee of the company and known as the same. In this context, it was opined by McDonald and Thompson (2016), any unacceptable comment made by a present or even previous employee of the company in the social media platform affects the reputation of the company. This is because social media is not bounded to one individual or group. The same is spread worldwide, and people all across the globe get access to the same platform. A previous employee's comment or bad feedback on the company may also result to influence in the brand loyalty of the Sunshine 100. Social Media Policy for Sunshine 100 As opined by Ottman (2017), social media tool in the 21stcentury is mainstream for food industry business like any other business sector. In this connection, the concerned food industry Sunshine 100 should effectively understand that the people across the globe are talking including their employees and commenting and connecting about them in the online mass media. Concerning the criticality of the same matter, the social media policies that should be implemented by Sunshine 100 food industry are specified as below. No plagiarized content. Crime and Criminal Justice. Legal Actions to be implemented in case of disruption of the policies. The comments made by the employees concerning their personal life should be pure of their own. The company should not be held responsible for the same.
5MANAGEMENT COMMUNICATION Prior to copyright and reference laws and orders to be followed by employees while posting online. Information pertaining to the sensitivity of the company should not be shared outside the company premises in the online platform. The act of the same would be liable to strict actions.
6MANAGEMENT COMMUNICATION Communicating the plan of social media policy to the staff BUSINESS OBJECTIVEMESSAGERESPONSIBLE INDIVIDUAL Toavoidunethical behaviourintheuseof social media. The lack in the same will result in the suspension. Employees. To sustain the sensitive and confidentialinformation about the company. Legal actions to be taken if avoided. Employeesaswellasthe managers. Confusingthecustomers with the wrong information. Permanent termination from the company as well as legal actions to be taken. Employeesworkingatall levels. Figure 1: Communication plan template (Source:By Author)
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7MANAGEMENT COMMUNICATION References Alon, I., Jaffe, E., Prange, C. and Vianelli, D., 2016.Global marketing: contemporary theory, practice, and cases. Routledge. Bhargava,V.R.,2018.FirmResponsestoMassOutrage:Technology,Blame,and Employment.Journal of Business Ethics, pp.1-22. Felix, R., Rauschnabel, P.A. and Hinsch, C., 2017. Elements of strategic social media marketing: A holistic framework.Journal of Business Research,70, pp.118-126. Goffee, R. and Scase, R., 2015.Corporate Realities (Routledge Revivals): The Dynamics of Large and Small Organizations. Routledge. Hair Jr, J.F., Wolfinbarger, M., Money, A.H., Samouel, P. and Page, M.J., 2015.Essentials of business research methods. Routledge. Hatch, M.J., 2018.Organization theory: Modern, symbolic, and postmodern perspectives. Oxford university press. Huotari, L., Ulkuniemi, P., Saraniemi, S. and Mäläskä, M., 2015. Analysis of content creation in social media by B2B companies.Journal of Business & Industrial Marketing,30(6), pp.761-770. Laudon, K.C. and Laudon, J.P., 2016.Management information system. Pearson Education India. Madhu,S.,Pallotti,G.,Romano,E.J.andChavez,A.K.,SOCUREInc,2016.Risk assessment using social networking data. U.S. Patent 9,300,676.
8MANAGEMENT COMMUNICATION McDonald,P.andThompson,P.,2016.Socialmedia(tion)andthereshapingof public/private boundaries in employment relations.International Journal of Management Reviews,18(1), pp.69-84. Moravcikova, D., Krizanova, A., Kliestikova, J. and Rypakova, M., 2017. Green Marketing as the Source of the Competitive Advantage of the Business.Sustainability,9(12), p.2218. Ottman, J., 2017.The new rules of green marketing: Strategies, tools, and inspiration for sustainable branding. Routledge.