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Management of Imperial Hotel

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Added on  2020-12-24

Management of Imperial Hotel

   Added on 2020-12-24

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INTRODUCTION TOMANAGEMENT(PROBLEM 2)
Management of Imperial Hotel_1
Table of ContentsINTRODUCTION...........................................................................................................................1PROBLEM ANALYSIS..................................................................................................................1CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
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INTRODUCTIONThe concept of management is very broad in its application. It mainly includes processesdealing with organizing, coordinating and controlling the efforts of employees in order toaccomplish efficient allocation of scarce resources in production, selling or distribution of goodsand services. On the other hand, management theory is the discipline that attempts to address theway in which a business manager organizes, understands as well as implements activities basedon their technical know-how in order to successfully achieve organizational goals and objectives.Apart from this this theory also aims to provide effective means to achieve economies of scale,employee satisfaction and customer retention. For this purpose, it is important for managementto have humans that are able to communicate for chasing the vision and mission predefined inany enterprise.This report discusses a business and management based case study of Imperial Hotel thatis based in London. The scenario lists out certain problems relating to the staff turnover and thefactors found to be the main causes behind such a phenomenon prevalent in the hotel'soperational framework. The given report discusses these causes and identifies three point plansfor resolving them through the implementation of management theories and principles for eachcause.PROBLEM ANALYSISAccording to Blomme, Sok and Tromp (2013), staff turnover rate in an organization talksabout the rate at which the employees of the business' workforce tend to leave in a given periodof time, usually a year. Just like customer retention, staff retention is also important for anorganisation operating in any industry. As Bratton and Gold (2017) explain staff retention helpsin the containment of the human resources of a business that helps in producing and selling orrendering of products or services respectively. This is due to the fact that every employeerecruited undergoes a specific set of training so that their skill-set is in complete harmony withthe job roles such individuals are expected to execute to achieve business goals and objectives.According to Daskin and Tezer (2012),each time a business loses one of its employees, it gainsa cost in terms of reinstating new talent in place of the previous one as the process involved inthe recruitment, selection, hiring and training is expensive. This results in deviation of thebusiness operations from enhancing service or product offering processes towards utilizing all1
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