Introduction to Management

Introduction to
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................4
TASK ..............................................................................................................................................4
Review of management theories related to high turnover rates .................................................4
Effective Management procedures and processes:.....................................................................5
Three-point plan procedure and process.....................................................................................7
CONCLUSION ...............................................................................................................................8

INTRODUCTION
The British hotel industry faces huge problem related to high employee turnover as most
of the employees tend to leave the organisation within a few months of their employment. This
problem impacts the overall performance of the hotel and reduces consumer satisfaction. The
Imperial hotel is one of the oldest hotels in west London and has an image of British heritage
associated with it. The construction of the original hotel building was completed in 1911 and was
rebuilt in 1966 and currently has 500 bedrooms along with provisions for business conference,
restaurants, bars and swimming area. Recently the hotel is facing threat in the form of high
turnover rates of employees with prominent turnover ratio in the front line department of the
hotel. The business and reputation of the Imperial Hotel in London has been hugely impacted by
annual staff turnover of 80%. This absence of talented employees from the respective
organisation not only impacts financial capabilities of the organisation but also have negative
results on consumer satisfaction. The result of such system which encourages the staff members
to leave is that the Imperial hotel is lowest performance among all the hotels owned by the Star
Hotels chain. This report discusses main reason behind high turnover rates among the employees
of the respective organisation from management and operational view along with review of
appropriate management models and approaches related to this issue. In addition to this, a 3
point plan containing solutions for this issue is provided which gives guidelines for improving
employee engagement and retention of talented employees.
MAIN BODY
TASK
Review of management theories related to high turnover rates
Effective management of employees reduces turnover ratio and encourages talented
employees to work with the organisation. This practice involves utilising various theories which
help the management gain a better understanding of needs and interests of their employees and
enhance employee satisfaction (Ashdown, 2018) .This helps the management properly use the
skills of their workforce in a way which increases overall performance of organisation. Various
management theories in the context of high turnover rates faced by the organisation are provided
below:
The Hawthorne effect