Management in Information Technology

MANAGEMENT IN INFORMATION TECHNOLOGY
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Table of contents
Introduction......................................................................................................................................3
Task 1 Principles of staff management............................................................................................3
1.1 Policy of staff recruitment in Dell.............................................................................................3
1.2 Theories regarding change management and staff motivation..................................................4
1.3 Evaluation of Dell’s staff administration documentation..........................................................6
Task 2 Application of the different software management tools.....................................................7
2.1 Use of the tools of system management for the process of management planning...................7
2.2 Application of the software management tools for improving the process of management
planning...........................................................................................................................................7
Task 3 Strategic planning................................................................................................................8
3.1 Critical evaluation of the role of IT for Dell’s strategic planning.............................................8
3.2 Research methods for contribution to the strategic plan of Dell...............................................9
3.3 Issues related to the strategic planning of Dell........................................................................10
Task 4.............................................................................................................................................12
4.1 Evaluation of significance of involving the developments in the technology for Dell...........12
4.2 Analysis of the impact of new technology on Dell’s management.........................................12
Conclusion.....................................................................................................................................13
Reference list.................................................................................................................................14
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Introduction
The company DELL started its business as a startup for the unconventional personal computer
and has now evolved into a leader in the global technology. Initially, the emphasis of the
company was not based on the consumer market. However, the low margins of profit and the
high costs lead the company to change its emphasis. DELL is focused on the delivery of services
and solutions to the customers. The recruitment in the company is done by the use of both
internal and external methods of recruitment and follows the proper staff retention policies like
providing the rewards and appraisals. The basic strategy of DELL is to work in the direction of
meeting the demands of the customers. Recently, it has been observed that the company is facing
some problems due to the use of the manual process for the operations of management. The aim
of the study is to be able to grab the activities of a technology manager based on the work with
the provision of generic skills and understanding of the IT environment.
Task 1 Principles of staff management
1.1 Policy of staff recruitment in Dell
The staff recruitment policy of Dell is more or less similar to that of other rival companies
however with a slight difference depending upon the ranks and positions of the post. They keep
certain points as essential criteria for selection. The essential question that they ask is the amount
of salary that the candidate was receiving from the previous job and how much amount he or she
is willing from this company. Next question that the company put forward is whether the
particular candidate is accustomed to working in the corporate world where competition and
challenges are endless. The last question that they ask is whether the candidate asking for the job
has the required skills and techniques that the company is required. Skill is the most important
qualification that the candidate must possess because that is what a big company like Dell
requires. The competition is very high at the top level. So they need workers who are very much
skilled and are able to handle. The company organizes a group discussion and a personal
interview followed by a technical briefing of the job. Then only the candidate is selected for the
required post. Since the recruitment process is unbiased, most deserving candidates are the one
who gets recruited by the company.
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1.2 Theories regarding change management and staff motivation
It is the job of the manager to get the job done by the employees in the workplaces. For this to be
done the manager performs various functions, particularly they try to motivate the employees in
various methods. This is, however, a very tough process. The motivation of the employees is
very easy on paper but it is a very tough when it is put into practice. Any big company like Dell
as discussed here has successfully applied this theory in their companies and has gained benefit
out of this. The most important of those are Need theory, equity theory, Expectancy Theory.
Figure 1: Need theory of motivation
(Source: Makino et al. 2014, p.49)
The process of exerting efforts of a high level to meet the organizational goals and the
willingness is conditioned with the ability to satisfy the individual needs along with it is known
as Need theory of motivation. Equity theory is somewhat different than the other theories, it
states that promotion and increment that are provided to a worker directly affects another worker,
the second employee feels neglected or cheated. This type of thought process must be avoided in
the company. Expectancy theory is related to the choice and mental process self-interest and
rewards. Any rewards that are presented to the workers directly affect their performances.
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