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Decision Support Systems for Business

   

Added on  2020-11-23

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CASE STUDY
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Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1Three alternative Information systems.........................................................................................1Importance of in-house development and out sourcing components ..........................................3Acquisition roll-out and management plan strategy for three alternatives..................................6CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
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INTRODUCTIONDatacom Group Limited is an Information technology service company that offersmanagement and consulting and engaged in the business of Software development. TheCompany in founded in the year 1965 its founders were DrBernard Battersby and PaulHargreaves. The Datacom Group limited headquarters are in Wellington in New Zealand. Theproject report will outline that there is need of information systems in DataCom Group limited.The project report will appraise three alternative information systems solution and will explainthe viability of each alternative solutions. The Project report will define the importance of in-house development and outsourcing components. The Project report will provide detail onacquisition, rollout and will define the management plan strategy for the three alternatives.Lastly the project report will outline the one best information system alternatives.MAIN BODYThree alternative Information systemsThere are three options of information systems which can be used by Datacom Groupwithin the organisation which can help the organisation in gaining the competitive advantage andsuccess within the business. By acquiring the proper information system within the organisationDatacom group can be benefited in various ways like it can improve its operations, sales,management etc. which is essential for the organisation in achieving the goals and objectives forthe organisation which can also help in achieving the success of an organisation (AcquiringInformation System and Service, 2019). There are three alternative information solutions whichcan be used by the organisation in achieving the success and competitive advantage are asfollows:Management Information System: Management Information System (MIS) is referred as acomputer system which consists of software and hardware which serves as a backbone of thecompany's operations. Its main is to gather data from various online systems analyse the gathereddata and report the data in order to aid the decisions of the management (Laudon and Laudon,2016). MIS can be used by the tactical managers of Datacom Group with a purpose to monitorthe current performance of the organisation. MIS can help the organisation to analyse the inputwith the routine algorithms which includes the aggregation, comparing and summarising theresults to gather the reports which can be used by the managers of the organisation to monitor,control and predict the future performance of the organisation. So with the help of MIS Datacom1
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Group can gain competitive advantage as this system provides a proper framework for analysingthe future and can take decisions accordingly. For example input from organisation's salessystem can be used to analyse the future trends of the products which are performing well for theorganisation and those products which are not performing well. So, this type of information canbe used by Datacom Group to increase the sales orders for the products which are performingwell and reduce the orders of their products and service which are not performing well. So, MIScan help increasing the sales of the organisation which can help in gaining the competitiveadvantage and success.Decision Support System: Decision support system (DSS) is referred as set of computerprograms and data which is required to assist the decision making process within theorganisation (Guo and et.al., 2015). DSS use various inputs from the internal systems andexternal systems and analyse those inputs in order to carry out the important decisions of theorganisation. It is the main objective of DSS to provide the solutions to the problems which areunique for Datacom Group and they change frequently (Navarro-Hellín and et.al., 2016). Soimplementing DSS within the organisation can help the organisation in solving problem whichare difficult to handle or to provide solution which can result in the competitive advantage andsuccess of the organisation. Also, DSS can help Datacom Group in answering followingquestions:What would happen to the sales of the organisation if any new competitors enters inmarkets?What will be the impact on the performance of the employees if the production of theorganisation is doubled?So, these questions are very important for the organisation which needs to be answered inorder to gain the competitive advantage and success of the organisation. DSS allows thecompany to use sophisticated statistical techniques and mathematical tools in order to providesolution to various problems faced by the organisation. As Datacom Group is a IT servicecompany it may face number of technical and non technical problems which may be complicatedbut DSS can provide proper solution to these problems through which competitive advantage canbe achieved. Artificial Intelligence: Artificial intelligence (AI) has become very common competitive toolfor the business there are various technologies that are embedded like deep learning, machine2
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