This article discusses the importance of ontologies in knowledge management, the advantages and limitations of using ontologies, and the role of information retrieval in knowledge management.
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Running head: MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT Name of the Student: Name of the University: Author note:
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1 MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT Answer 1 In recent years, there is an increasing demand of ontologies in knowledge management domain, which comprise of statements conveyed as triples and further depending on ontology languages namely, RDFS or OWL (Ding et al. 2016). In current times, ontologies tend to hypothesize the world by outlining classes such as unary logical predicates, which are related to such with a single argument, and associations such as binary predicates. This is known as Object Oriented Modelling (the OO-model).However, one of the advantages of using ontologies relies on the fact that ontologies offer a highly intelligible and informal navigation as users shift from one concept to another in the ontology structure (Zhang,BoukampandTeizer2015).Additionally,ontologiesalsodeliverthemeansto characterize any data layouts, which includes unstructured, semi-structured or designed data thus enabling horizontal data assimilation in addition to informal theory as well as text withdrawal and data-driven analytics. On the other hand, Charlesraj (2014) has noted that while ontologies offer opulent set of tools for data modelling there can be witnessed certain limitations in their usability. One of the disadvantages of using ontology is the available property constructs. For instance, while offering influential class concepts, the most current version of the Web Ontology Language known asOWL2fails to offer unlimited set of property theories or ideas. Answer 2 The increasing Knowledge Management market aims to provide significant growth for significant players in the information retrieval space such as text indexing as well as retrieval vendors in companies such as Dataware and Excalibur. Knowledge Management further aims to
2 MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT offer significant prospects for new search technology of Microsoft bundled in Site Server. Moreover, reports of Girard and Girard (2015) have revealed that admission of Microsoft into the searching and Knowledge Management space aids legitimizing the value as well as market potential of information retrieval. The information most organizations use is located in a variety of different data stores. Reports of Pärn, Edwards and Sing (2017), those valuable origins tend to comprise of file servers, groupware systems, relational databases, legacy systems as well as even external sources such as the Web. One of the advantages of information retrieval is that through such retrieval system, companies will be able to "capture" information in any location and give users access to it. Furthermore, the value of the information gains transparency as organizations begin to transfer text retrieval from a departmental placement to an enterprise disposition. In addition to this, as information retrieval systems develops, such a process has been efficiently incorporating innovative features that aim to highlight other areas of Knowledge Management. Girard and Girard (2015) have noted that information retrieval is not only restricted to searching but has been addressing areas related to information delivery thus facilitating users discover proficiency instead of only data. Furthermore, it aids organizations acquire knowledge from the categories of demands that are being defer to by users. On the other hand, Pärn, Edwards and Sing (2017) have highlighted practical study of keyword search limitations. Even though, keywords serve a highly decisive role in information retrieval, they show critical disadvantages. Answer 3 Intellectual property management, knowledge management are disciplines which have been treated independently in the organizational domain. Baldwin and Henkel (2015) have noted
3 MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT that as knowledge management and intellectual property management have mostly addressed separately and in parallel. Information management is not seen entirely as organizational knowledge which results to the loss of prospects for generating value and creating new knowledge. Maldonado-Guzmán et al. (2016) have noted that since knowledge management is associated with identification, exchange, creation, and storage as well as knowledge assurance. Furthermore,itfurthertakesintoaccounttheprotectionofknowledge,itsassessment, cooperation, commercialization as well as utilization as a source of organizational knowledge. One of the major advantages of Intellectual propertyrelies on its ability to generate amount of income for accounting businesses by means oflicensing agreementsor the sale of invention. Forexample,organizationsaimingtoselltheirbusinesseswillbeworthmoreifthey haveintellectual property safeguard (Baldwin and Henkel 2015). Such a sale can occur through a partial transaction, complete trade in addition to merger or acquisition. On the other hand, there can be identified certain disadvantages of using intellectual property in knowledge management process when it comes to extremely preferred intellectual property, it will be highly challenging for consumers from taking such intellectual property. Additionally, Barão et al. (2017) have claimed that any challenge to imposeintellectual property rightstendtodeclinethecustomerbaseoforganizations.Furthermore,intheviewof Venkitachalam and Willmott (2017), as intellectual property rights tend to get reduced it results to the declined quality level of the product which has been created. Such loss tends to take place as there is insignificant amount of incentive to do the work and lack of time in executing resources in, particularly if the organization is aware of dominance of the intellectual property.
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4 MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT Thus, knowledge management can be related to intellectual property in order to recognize a holistic approach vital for the management of protected as well as unprotected knowledge in the organization. Answer 4 Wang and Yang (2016) have identified one potential benefit of enterprise information portal is that several technical issues which are addressed by a portal implementation primarily involves authentication, agreement and protection. These implementation factors are successfully aligned with the obtainable purpose to develop the technology infrastructure within as well as among our campuses. On the contrary, Nonaka and Toyama (2015) have claimed that information portals which focus exclusively on content shows lack of inadequacy for the corporate market. Moreover, corporate portals on the other hand, must associate businesses not only with everything which is essential, but with everyone which organizations require and provide all the tools for operating in collective manner. However, one of the major benefits of enterprise information portal serves as effective association with organization.According to Huang, Hsieh and He (2014), enterprise information portal not only facilitates business operations with the institution, further efficiently permit for communicationandpartnershipamongstudent,faculty,employeesandgraduateswith comparable requirements and interests. Furthermore, as per the view of Omotayo (2015), properly implemented, enterprise information portal can serve as a strategic asset for the business. Answer 5
5 MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT Two major types of knowledge are fundamental to Knowledge Management identified as TacitandExplicitknowledge.Tacitknowledgealsoregardedasknowinghowrefersto knowledge embedded in the human mind by means of experience and employment. Know-how and learning are rooted in the minds of people. Tacit knowledge primarily involves insights as well as perceptions (Pee and Kankanhalli 2016). As a result, individualistic knowledge as well as experience and context-specific tend to pose challenges in extracting and codifying. One of the advantages of tacit knowledge is that knowledge accessible to an organization will significantly comprise of tacit knowledge, which will remain in the heads of individuals in the organization. On the contrary, one of the primary disadvantages of tacit knowledge is that is fails to be articulated in words. Thus, in knowledge management process, individuals with tacit knowledge show immense complexities to communicate with others even by expressions (Sigala and Chalkiti 2015). In contrast to views supported by tacit knowledge approach, the explicit knowledge approach states that knowledge is something, which individuals can easily explain. However, certain degree of effort or assistances tends to be decisive in aiding individuals articulates their acquiredknowledgeandideas(NowackiandBachnik2016).However,oneofthe keyadvantagesof explicit knowledge stored in information systems relies on its high level of availability for 24 hours and 7 days and is unlimited from theboundariesof time and space. Moreover, challenges related to explicit knowledge is that often during knowledge management processalthoughindividualsgaincapabilityofarticulatingknowledgeittendstoresist requirements by the organization. Answer 6
6 MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT Learning is identified as the way organizations primarily create new knowledge and improve their position in the industry. Duffield and Whitty (2015) have explained organizational learning process as conceive, act and reflect. Omotayo (2015) has noted that organizational learning is primarily based on applying knowledge for a principle and attaining knowledge from the procedure as well as from the outcome. Thus, Huang, Hsieh and He (2014) have described organisational learning as the connection between working and innovating. Such a linkage tends to associated learning with action and further involves effective improvement. However, one of the disadvantages of organizational learning is that organizations tend to recompense achievement and perceive failure as critical factors, which can be disadvantageous to the established reputation of the organization. Furthermore, in some organizations, the locus of organizationallearningtendstorelyonemployeetraining(NonakaandToyama2015). However, for small-scale organizations like RSM Australia, it tends to influence the evaluation or performance management of organization. Moreover, in areas where learning is sited, the solution relies on integrated association to the organization’s mission and impact. Such a connection tends to act as major disadvantage for organizational learning. On the other hand, learning organization dynamically formulates, captures, shifts and efficiently mobilizes knowledge in order to enable it to adapt to a shifting environment. Thus, the fundamental aspect of organizational learning is the interaction, which occurs among individuals (Wang and Yang 2016). Moreover, organizational learning does not depend on passive or ad hoc procedure in the expectation that organizational learning will occur by means of serendipity or as a derivative of standard work.
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7 MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT However, individual and collective learning, which has unquestionably occurred has not significantly been associated with organizational development and transformation. Answer 7 ContemporarybusinesseshavebeeninfluencingManagementInformationSystems (MIS) in order to administer, order, systematize and influence the gigabytes and heaps of information generated for a range of purposes. Knowledge store aids businesses to optimize business processes, address information demands of employees along with various stakeholders and obtain knowledgeable strategic decisions (Venkitachalam and Willmott 2017). However, issues regarding budget allocation and monitoring errors tend to influence the effectiveness of knowledge store. Knowledge store comprises certain advantages and disadvantages based on organizational deployment and usage. MISprimarilyenhancestheoperationsoforganizationsbyproficientlyproviding pertinent information for profound decision-making procedures. Barão et al. (2017) have noted that decentralization of authority is generally used when there is a system for monitoring operations at inferior levels. MIS is successfully used in PWC for proficiently assessing measuring performance and making essential change in the organizational plans and procedures. Furthermore, knowledge store typically serves as a connection between managerial development and control. Maldonado-Guzmán et al. (2016) have noted that efficient knowledge storing process enhances the capacity of management to assess and improve performance. On the contrary, disadvantages of knowledge store typically depend on extremely sensitive requires invariable monitoring with significant lack of flexibility to update itself. Answer 8
8 MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT Knowledge management is recognized as one of the means for organizational existence in recent hypercompetitive and globalized marketplace. The increasing demand of social media have stimulated new ways to view organizations, offering them the opportunity to attain the term Enterprise 2.0 that suggests the possibility of these new forms of organizations. Reports of Pärn, Edwards and Sing (2017) have revealedthat socialmedia in the processof knowledge management offers exceptional avenues for sharing information and knowledge amongst co- workers diligently associated with collective interests and amongst employees representing the reinforcement of weak associations. Furthermore, Sigala and Chalkiti (2015) have pointed out thatthe way, organization views knowledge tends to affect the way security threats are observed. For example, if RSM Australia considers knowledge as something it owns, at that juncture it will perceive social media as a superior safety hazard than if the company considers knowledge as retained within people. On the other hand, beneficial factors of knowledge management to use social media have been highlighted as opposed to threats and disadvantages. According to Pee and Kankanhalli (2016),communitiesofpracticetendtosignificantlycontributetobusinessstrategy. Furthermore, social media can serve as enablers of this influential process. Additionally, as per the opinion of Sigala and Chalkiti (2015), organizational leaders can increase the possibility of recognizing strategic profits through authorization, training inaddition to the provision of resources along with the encouragement of mechanisms related to tagging and blogging. Hence, social media use in the process of knowledge management, with its escalating range of platforms and sustained expansion. Thus, social media profoundly demarcate from precedinggenerations.Thus,useofsocialmediadeservesamplifiedconsiderationfrom organizations.
9 MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT References Baldwin, C.Y. and Henkel, J., 2015. Modularity and intellectual property protection.Strategic management journal,36(11), pp.1637-1655. Barão, A., de Vasconcelos, J.B., Rocha, Á. and Pereira, R., 2017. A knowledge management approach to capture organizational learning networks.International Journal of Information Management,37(6), pp.735-740. Charlesraj,V.P.C.,2014.Knowledge-basedbuildinginformationmodeling(K-BIM)for facilities management. InISARC. Proceedings of the International Symposium on Automation and Robotics in Construction(Vol. 31, p. 1). IAARC Publications. Ding, L.Y., Zhong, B.T., Wu, S. and Luo, H.B., 2016. Construction risk knowledge management in BIM using ontology and semantic web technology.Safety science,87, pp.202-213. Duffield, S. and Whitty, S.J., 2015. Developing a systemic lessons learned knowledge model for organisational learning through projects.International journal of project management,33(2), pp.311-324. Girard,J.andGirard,J.,2015.Definingknowledgemanagement:Towardanapplied compendium.Online Journal of Applied Knowledge Management,3(1), pp.1-20. Huang, X., Hsieh, J.J. and He, W., 2014. Expertise dissimilarity and creativity: The contingent roles of tacit and explicit knowledge sharing.Journal of Applied Psychology,99(5), p.816.
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10 MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT Maldonado-Guzmán, G., Lopez-Torres, G.C., Garza-Reyes, J.A., Kumar, V. and Martinez- Covarrubias,J.L.,2016.Knowledgemanagementasintellectualproperty:evidencefrom Mexican manufacturing SMEs.Management Research Review,39(7), pp.830-850. Nonaka, I. and Toyama, R., 2015. The knowledge-creating theory revisited: knowledge creation as a synthesizing process. InThe essentials of knowledge management(pp. 95-110). Palgrave Macmillan, London. Nowacki, R. and Bachnik, K., 2016. Innovations within knowledge management.Journal of Business Research,69(5), pp.1577-1581. Omotayo,F.O.,2015.KnowledgeManagementasanimportanttoolinOrganisational Management: A Review of Literature.Library Philosophy and Practice,1(2015), pp.1-23. Pärn, E.A., Edwards, D.J. and Sing, M.C.P., 2017. The building information modelling trajectory in facilities management: A review.Automation in Construction,75, pp.45-55. Pee,L.G.andKankanhalli,A.,2016.Interactionsamongfactorsinfluencingknowledge management in public-sector organizations: A resource-based view.Government Information Quarterly,33(1), pp.188-199. Sigala,M. andChalkiti,K., 2015.Knowledgemanagement,socialmediaandemployee creativity.International Journal of Hospitality Management,45, pp.44-58. Venkitachalam, K. and Willmott, H., 2017. Strategic knowledge management—Insights and pitfalls.International Journal of Information Management,37(4), pp.313-316.
11 MANAGEMENT-KNOWLEDGE AND INFORMATION MANAGEMENT Wang, M.H. and Yang, T.Y., 2016. Investigating the success of knowledge management: An empirical study of small-and medium-sized enterprises.Asia Pacific Management Review,21(2), pp.79-91. Yin, J., Karimi, S., Lampert, A., Cameron, M., Robinson, B. and Power, R., 2015, June. Using social media to enhance emergency situation awareness. InTwenty-Fourth International Joint Conference on Artificial Intelligence. Zhang, S., Boukamp, F. and Teizer, J., 2015. Ontology-based semantic modeling of construction safetyknowledge:Towardsautomatedsafetyplanningforjobhazardanalysis (JHA).Automation in Construction,52, pp.29-41.