Management: Problem-solving in Organizational Behavior Practices

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Management 2
Table of Contents
Introduction..................................................................................................................................................2
1. Problem-solving situation scenario....................................................................................................2
2. Current organizational behavior practices.......................................................................................3
2.1 Banks DIH Ltd Leadership..................................................................................................................3
2.2 Organizational culture..........................................................................................................................4
2.3 Organizational communication............................................................................................................4
2.4 Human resource management..............................................................................................................5
2.4.1 Banks DIH Ltd Motivation policies..............................................................................................5
2.4.2 Banks DIH Ltd Job design policies..............................................................................................6
2.4.3 Banks DIH Ltd Diversity policies.................................................................................................6
2.4.4 Disciplinary procedures and policies............................................................................................6
2.5 Organizational decision making..........................................................................................................7
2.6 Organizational Risk management........................................................................................................8
3. Basic dilemma and tension..................................................................................................................8
4. Developed competency.........................................................................................................................9
4.1 Intrapersonal and interpersonal skills..................................................................................................9
4.2 Analysis and Research skills..............................................................................................................10
4.3 Decision-making skills.......................................................................................................................11
4.4 Communication skills........................................................................................................................11
4.5 Risk management...............................................................................................................................12
Conclusion..................................................................................................................................................12
Reference....................................................................................................................................................13

Management 3
Introduction
Problem-solving skill plays a vital role in responding to various situation especially the
organizational behaviors issues. Banks DIH Ltd has current organization behavior practices that
include organizational culture, organizational communication, organizational decision-making
process, leadership, human resources management, motivation, organizational policies, and
practices. Organizational behavior practices have some issues that normally require proper
problem-solvingskills to ensure that the company remains to focus on goals and vision. The
organizational problem-solving skills that remain an important aspect of organizational behavior
that has a role to play in settling the ethical problem. Working at the human resource
management department of Banks DIH Ltd, I participated in various problem-solving situations
that help me develop some competency problem skills.After the problem-solving situation, I
develop various competency skills such as intrapersonal and interpersonal skills, decision-
making skills, research and analysis skills, communication skills and risk management. The
following paper analyses a problem-solving scenario where I participated in a problem-solving
situation and competency skill I developed.
1. Problem-solving situation scenario
The marketing manager for Banks DIH Ltd wasmisusing company resourcesfor personal
business and was reported to the senior management. The manager was engaged in marketing of
personal product using the company resources and when the matter reached the senior
management the manager was summoned and the question on the allegations of exploitation of

Management 4
the company resourceswhich has both ethical and legal implication. Being a senior employee of
the Banks DIH Ltd, the marketing director also owns a firm producing almost similar products to
the company’s soft drinks. The marketing manager used company communication resources and
platforms such as social media to market personal products and this was against the standard of
practice, code of conduct and company’s policies (Edelman & Singer 2015).
The human resources management together with the board of directors constituted a team
of employees to investigate the problem and gather the information. The company came up with
a human resource team to conduct an investigation on the matter to establish the conduct of the
employee. Research and investigation were used to define the problem in the organization and
the risk associated with the problem that includes the loss of revenue and brand damage.
Moreover, the investigation also considered the information that was presented through the
management information system. As a member of the human resource management, I was also
part of the team that prob the conduct of the manager to gather information and present to senior
management of Banks DIH Ltd (Chevon 2012).
2. Current organizational behavior practices
The current organizational behavior of Banks DIH Ltd consists of various aspects that
include leadership, communication, organizational culture, decision making, human resources
management, motivation, and diversity.
2.1 Banks DIH Ltd Leadership
The current leadership of the organization consists of various directors forming the board
of directors which is the senior management of the company. Each of the directors is tasked with