Code of Conduct for Australian National Bank

This report illustrates the code of conduct for the Australian National Bank, promoting accountability, honesty, and ethical conduct.

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Name of the student
Name of the university
Author note

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Introduction
The code of conduct or ethics is the set of the internal guidelines that makes the commitment
towards the operating on a legal basis (Nab.com.au. 2019). The purpose of the code is to promote
accountability, honesty and ethical conduct. The report illustrate the code of conduct for the
Australian National Bank. The purpose of the code of the conduct is to set forth the guiding
principles by which the bank operates and conducts its daily business with the customers,
stakeholder, the partners and the clients. The code of conduct intends to deter the wrongdoings
and acts as the read references towards all the employees towards the maintenance of the
compliances with the regulations and the rules laid down by the bank. The code of conduct of the
bank of Australia furthermore incudes the factors of discrimination, exploitation, corruption,
dishonest and fraudulent behavior, whistleblower protection and enforcement.
Discussion
The code of conduct of the Australian National Bank covers a wide range of business
practice and procedures. Though it does not cover any and every of the issues that might arise
but it sets out some of the basic principles for the first national corporation of the bank, its
subsidiaries and the board of directors of the bank for representation of the core values towards
the business dealings (Worthington 2016). The following code of conduct is applicable to all the
employees, whether part time, full time, temporary or contracted.
This code of conduct of the bank is for all the employees of the bank and also the
customers and is furthermore committed towards making positive, economic, social and
environmental contributions to the society that are consistent with the principles of integrity,
honesty, respect and fairness.

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The principles of the National Bank of Australia
All the employee and the directors of the bank are expected to act consistently all the time by
adhering to the following principles.
 Observe the responsibilities of the bank towards its shareholders and the financial
markets
 Act with integrity, honesty and fairness ad towards being accountable for our decisions
 Act towards in compliances with the law and the policies of the bank and the procedures
 Maintenance of respect and privacy together with confidentiality regarding the
information and the accuracy of the records of the business (Thomson and Jain 2006)
 Identification and the management of the conflicts of interest
 Treating and initiating communication with the other employees with value diversity
respect and the provision of safe and good working environment
 Respect towards the resources and the information system of the bank
 Engagement of effective relationship of business both professionally and honestly
 Seeking towards making positive, sustainable, social, economic and environmental
contributions towards the public where the bank operates
A. Discrimination
The National Bank of Australia is committed towards the provision of the work environment to
its employees that is free from all the forms of the discrimination or harassment that furthermore
includes the discrimination or the marginalization on the basis of race, color, sex, religion, sexual
orientation, age, national origin , genetic information , disability and some of the other status that
is generally protected by law (Grifoni and Messy 2012). The national bank of Australia provides

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equivalent chances and opportunities in the practice of the employment and seeks for ensuring
that each one of the employees or the applicants in the bank are being treated with proper dignity
and fairness. The bank will also not retaliate against any the employees for reporting any of the
matter that is concerning the possibility of the violation of law and the regulations of the policy
of the bank.
The bank prohibits from any sort of discrimination including gender, religion, race, disability,
marital status, pregnancy, ancestry, culture and socio economic status of the employees while in
the employment or in the process of advancement (Howell 2015). The national bank of Australia
promotes the working environment where the employees of the bank are valued and not
discriminated on the basis of any reason.
B. Exploitation
The bank has attempted to address the anger of the mounting community over the repeated
scandals by rewriting their code of conduct and included the promises of simpler contacts with
very few conditions. As per the Australian Banking Association, the code of conduct of the bank
follows the demand from the corporate regulator ASIC regarding the rewriting of the existing
rules drawn up by the banks (Darmadi 2013). The bank has committed to adhere by the
following principles including the commitment for looking after the vulnerable customers,
limiting the hard sell of the add on products like the credit insurance, greater protection for the
co-guarantors of the loans, the improvement of the assistance for the customers in the financial
difficulty and the enhancement of the disputed resolution (Stevens 2013). The National Bank of
Australia has committed to report against any of the exploitation regarding any of the customers
of the bank. The bank furthermore aims to response towards the mounting scandals regarding the

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wide range of the bank products that includes the tax lending standards, the failure to the
payment of the life insurance policies and the charges towards the financial advices of the
disputes raised in the bank (Klioueva et al. 2015). The bank of Australia aims to protect the
vulnerable customers in the context of the exploitations.
C. Corruption
Doing the correct thing for the society mean the combating of the corruption and the actions of
bribery. At the national bank of Australia, the bank condemn the bribery and the corruption in all
the forms. The bank have the zero tolerance policy against the actions and the initiative for the
corruption and bribery internally and also within the interactions with the customers and the
external partners (Deb 2013). For combating the corruption s and the practice of the corruptions,
the bank follows the below stated principles.
 The bank do not offer, give any financial advantage or make any promise without
any sort of documentation
 The bank does not accept an kind of the bribery or solicit any kind of action
involved with bribery or corruption
 The bank does not accept or make any kinds of facilitation payments
 The bank does not give or receive gifts above the value of the token
 The bank tends to avoid any sort of conflict, weather real or potential among the
personal interest and the interest of the group
D. Dishonest and Fraudulent Behavior
All the employees employed with the bank are expected to practice the guidelines code of
conduct and the ethics and maintain integrity, professionalism, mutual respect and the fairness in

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the daily courses of the business and relationship with other employees or any of the point of
contact. The bank specifies that any person convicted of the criminal offense that involves the
dishonesty and the breach of trust is not eligible for the employment or the continued
employment with the bank (Jassaud 2014). Furthermore the regulatory rulings require that all the
staff members of the bank have fidelity coverage of the bond. The bank will also attempt to
investigate regarding any of the suspected dishonesty or the fraudulent act and the facts will then
be presented to the employees. Any employees of the bank indicated over such a charge might be
suspended without the pay and might be subjected to the disciplinary action that furthermore
includes the termination. All the employees of the bank are furthermore prohibited from creating
any of the situations that are intimidating, threatening, hostile or the display of abusive behavior
in the workplace (Akingunola et al. 2013). The bank aims to strive towards the maintenance of
ethical, productive and healthy working environments and resolve any of the conflicts in an
amicable manner.
E. Whistleblower Protections
The national bank of Australia has established the whistleblower protection policy procedures
under the supervision and the authority of the Audit Committee of the trustee Board of the bank
for some of the following reasons. The ban aims for the receipt, the retention and the treatment
regarding the received number of complaints by the Bank regarding the controls of the internal
accountings, the questionable accountings and the matters of the auditing (Olatunji, Adekola and
Isaac 2014). The bank furthermore targets towards the anonymous and the confidential
submission by the employees of the bank regarding the internal accounting, the questionable
accounting and the auditing matters.

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This whistleblower protection procedures provides the means for the employees towards the
effective communication system. It is the policy including the board of the Trustees that no one
has the right towards imposing the retribution over the employees who have been reporting
improprieties (Tonts, Martinus and Plummer 2013). The whistleblower reporting line is at 789-
568-234. The Audit Committee of the bank shall maintain all the records of the reports of the
improprieties and will record their recommendations, findings and actions.
F. Enforcement
The national bank of Australia complies with all the regulations, law and the voluntary codes that
are applicable to the banking norms. This furthermore incudes the laws, the regulation and the
codes for enforcement to the national Australian bank as the financial services and the provider
of the credit together with the regulations related to the competition (Salim, Arjomandi and
Seufert 2016). Each and every employees of the bank must also comply with the bank’s internal
policy and the process that often exceeds the standards as expected by the law since they take in
account of the voluntary commitments guiding the approaches to the responsible business. Some
of the breaches regarding the enforcement of the policy and the regulations of the bank includes
the following.
 To provide priority to the interest of the customers over the interest of the
national Australian bank (McCarthy, Oliver and Verreynne 2017)
 To provide the recommendations or the credit advice to the customers of the bank
which are basically not suitable for the requirements

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 To identify, escalate, manage and record the events for the reduction of the risk
of the reoccurrence. This furthermore includes the failure towards complete
remedial actions by the due dates by the bank
 To maintain the confidentiality of the customers of the bank especially in case of
personal information.
Thus the national bank of Australia aims to co-operate fully in accordance with the
applied laws furthermore with the efforts of the law enforcement agencies for the prevention,
detection and the prosecution of the financial terrorism and the money laundering.
Conclusion
This it can be concluded that code of conduct of the Australian National Bank covers a
wide range of business practice and procedures. It intends to deter the wrongdoings and acts ass
the read references towards all the employees towards the maintenance of the compliances with
the regulations and the rules laid down by the bank. The report explained the code of conduct for
the Australian National Bank. The purpose of the code of the conduct is to set forth the guiding
principles by which the bank operates and conducts its daily business with the customers,
stakeholder, the partners and the clients.

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