Management of Organizational Performance

Running head: MANAGEMENT OF ORGANIZATIONAL PERFORMANCE
MANAGEMENT OF ORGANIZATIONAL PERFORMANCE
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1MANAGEMENT OF ORGANIZATIONAL PERFORMANCE
Introduction
Qantas Airways is an Australian airlines based organization which has developed a
position of the flag carrier in the country. The organization has been able to gain a leadership
position in the industry with respect to the international destinations, international flights and
fleet size. Qantas Airways is also the third oldest airlines based organization in the world.
The report will be based on the analysis of different initiatives which have been taken by the
human resource department of Qantas Airways in order to maintain its successful operations
in the industry (Qantas.com 2019). The initiatives are mainly based on the improvement of
work process of the employees within the organization.
Performance-related initiatives
Qantas Airways is able to provide timely services to the customers with the help of its
efficient supply chain and high investment in the training of employees. A major initiative
that has been recently taken by the organization in order to improve the performance of
employees is the development of a pilot academy in two major facilities of the organization.
The main aim of the program is to provide a talent pipeline which will be useful in the future.
The development of pilot academy will be able to play a major role in the operations of
Qantas Airways and improvement of training of employees (Bin 2015).
The organization will be able to operate in a profitable manner in the future with the
help of properly trained employees. The development of employees is a major part of the
organizational processes. The effectiveness and success of the organization can be measured
with the help of analysis of the skills that have been gained by the employees. The training
process will be able to play an important part in improving the performance of employees.
The number of pilots who are trained in the organization has an impact on the recruitment
process of the organization. The availability of highly skilled employees will lead to the

2MANAGEMENT OF ORGANIZATIONAL PERFORMANCE
fulfilment of needs related to recruitment in the organization (Cheema, Akram and Javed
2015).
The academy will also be able to provide a continuous supply of talented and skilled
employees for different organizational processes. The levels of fulfilment of the needs related
to skilled pilots in the organization can prove to be a major measurement related to the
success of the initiative which has been taken. The operations of Qantas Airways will be
affected in a huge manner by the proper implementation of performance based initiatives
which can help in improving the levels of productivity and the skills of employees as well
(Harris and Fleming 2017). The success of performance related initiatives is considered to be
an important factor that can affect the employees and their skill levels in a huge manner.
Culture-related initiatives
Change has always remained at the core of staying competitive and for fostering and
promoting a strong organisational culture. Qantas Airways have realised this fact and hence,
took various initiative for improving its organisational culture. Qantas Airways is committed
towards building diverse, resilient and inclusive culture for maximising the performance and
engagement in order to ensure that the company remains a strong network of the “employers
of choice” in the country (Banber et al. 2013). The company has taken many culture-related
initiatives in recent years. It has introduced culture focused and engagement focused training
programs for its employees. It has created a pilot academy that is spread across two different
facilities in the regional Australia from the year 2019 for providing talent pipelines to the
employees for future. This academy trains about 450 pilots in a year (Oxenbridge et al. 2010).
It is taking continuous efforts for building equitable and more inclusive working
environment, including the gender pay gap, employee networks and for supporting the one
who face domestic violence. The company is also increasing its intake of female pilots within