Management of Quality in Health and Social Care

Management
Of Quality
Table of Contents

INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
1.1 Role of quality assurance in health and social care............................................................................3
1.2 Discuss 2 models for ensuring quality improvements........................................................................4
TASK 2.......................................................................................................................................................5
2.1 Role of Quality care commission in maintaining quality in health and social care............................5
2.2 Role of benchmarks in maintain quality in health and social care.....................................................5
TASK 3.......................................................................................................................................................6
3.1 Methods which health and social care can gather feedback to improve quality.................................6
3.2 Stakeholders in improvement of quality delivery in health and social care.......................................7
3.3 Strategies that can be used to improve service user’s safety..............................................................7
CONCLUSION...........................................................................................................................................8
REFERENCES............................................................................................................................................9

INTRODUCTION
The term management of quality determines that different activities and tasks are to be
performed in a business enterprise and focus on long term goals (Aggarwal, Aeran and Rathee,
2019). These tasks must be accomplished for determination of some policy, implementing
quality planning and quality improvements are should be considered. For this assessment,
selected organization is NHS (national health service) is a publicly health fund service in UK. In
this report, various tasks are covered such as role of quality assurance, different models are
ensuring improvement in quality, role of quality care commission, role of benchmarks in
maintain quality and healthcare, methods, stakeholders to improvement in quality of health care
and some strategies which is used to improve service user safety.
TASK 1
1.1 Role of quality assurance in health and social care
The term quality assurance is preventing their mistakes for manufactured their products
and avoid various problems when they delivering their services to customers. It is a procedures
which systematically monitor and evaluate different aspects of service or facility that provided
by customers. In health and social care, some regulators are sure that quality is inspecting in
registered service against some regulations and standards are should be provided. Key roles of
quality assurance which determine in health and social care with context to NHS are as described
below:
Quality assurance ensures that there is a final product that would be observes by firm
standards of quality (Bhatia and Awasthi, 2018). These detail oriented professionals are should
be liable for development and implementation their inspection activities for detection and
delivery of customers satisfactory outcomes.
 To interpret, maintain and build their firm quality assurance standards.
 Carefully maintain complaint processing through records and tracking system to be
maintained which include cause and corrective actions.

 For documentation of quality standards assurance activities with internal and external
reporting audits system.
 To development of new standards for their productions and designing improvements as
needed and create a testing tools for protocols across all service lines.
 To identify their training need and taking corrective action to ensure that there is a firm
wide fulfillment.
 Pursue their new technology for students to new solutions and various skills and
experiences are identified.
1.2 Discuss 2 models for ensuring quality improvements
Quality improvements are a formal approach which consist that there is an analysis of
performance and efforts to improve performances (Dahlgaard-Park, Reyes and Chen, 2018). It
is a continuous action which leads to measurable improvement in health care services and
identify many health care patients groups. Models of quality improvements are lean model and
six sigma model which are described below:
Lean model: It is an approach that improve efficiency and drives waste in work
procedures that all works are adds to a value. This model defined that value which customer
wants and helps to how the flow of values that created a customer and ensure that there is a
competency of procedure by making it cost effective and efficiency of time. Lean which is
sometimes is referred as Toyota production system is a tool which is used for business purpose to
streamline their production activities. The main purpose is that to cutting out unnecessary
equipments which is creation of delivery of product or service that creates a value added. The
lean model is also provide what are internal and external customer wants satisfaction which is
provide value, time, cost and efforts of customers which is considered. In health care purpose,
lean thinking involved a clear understanding which review including each and every step are to
be involved, eliminate those unnecessary steps and redesigns their procedures.
Six sigma: It is a method that improvement in decrease their variation and defects and
waste through improving their quality standards and efficiency in all business processes
(Epifanov, Obshivalкin and Lukonkina, 2018). This six sigma consist of percentage those defect
free products which would be created as a 99.666% something for all activities of production and
it is designed for manufacturing in health care industry which could be reliability on the process