Managing Quality in Health and Social Care

MANAGING
QUALITY IN
HEALTH AND
SOCIAL CARE

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
Covered in Factsheet..............................................................................................................4
TASK 2............................................................................................................................................4
2.1: Standards that exist in health and social care for measuring quality...............................4
2.2: Different approaches to implement in quality systems...................................................5
2.3: Potential barriers to delivery of quality health and social care services.........................6
TASK 3............................................................................................................................................6
3.1 Evaluate the effectiveness of systems, policies and procedures used in a health and social
care setting in achieving quality in the services offered.........................................................6
3.2 Factors that are influencing the achievement of quality...................................................7
3.3 Ways to improve quality in health care............................................................................8
TASK 4............................................................................................................................................9
Covered in PPT.......................................................................................................................9
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Quality management is a very crucial factor in health and social care organsiation that
will helps in maintaining effectiveness in terms of provided products and services to the end
users. It ensures safety and considers the factors that are required for dealing with various
situations. The taken organisation for this assignment report is NHS hospital, which is a london
based organisation in the health and social care sector. This report will discuss the perspectives
of stakeholders in quality of services that are connected with health and social care organisation
along with the evaluation of impact of poor quality services of stakeholders. This report will also
discuss the role of external agencies in setting strategies and standards along with barriers for
measuring quality. This report also evaluate the effectiveness of systems, policies, procedures
and ways in which the health and social care service could improve its quality with regard to
external and internal perspectives.
TASK 1
Covered in Factsheet
TASK 2
2.1: Standards that exist in health and social care for measuring quality
Quality standards in the health and social care sector are refers to the standards which are
meant for maintaining quality of services provided by health organisations to ensure the safety
and harmless treatment to be given to patients. Quality standards in the health and social care are
introduced on March, 2006 (Currie and Lockett, 2011). The list of quality standards are stated
below: Best practice: These practices are methods that has been accepted due to their effective
results and standard way of doing things. NHS hospital must follows such practices for
reducing the conflicts and issues of patients and employees by using such practices. Code of conduct: It is a setup of rules which determines social norms, religious rules and
responsibilities for carrying out the activities efficiently. NHS hospital should follow
code of conduct otherwise external agencies will charge fine for low quality services.
 Legislation: It is the law and regulations of a government which effects the performance
of hospital.