P1) Define and compare different roles and characteristics of leader and manager

Management & Operation

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1 ...........................................................................................................................................3
P1) Define and compare different roles and characteristics of leader and manager in
operations....................................................................................................................................3
TASK 2 ...........................................................................................................................................5
P2 How the role
of a leader and the function of a
manager apply in different situational contexts.........................................................................5
P3 Apply different theories and models of approach, including situational leadership, systems
.....................................................................................................................................................8
leadership and contingency........................................................................................................8
TASK 3 .........................................................................................................................................10
P4 Key approaches to the operation management and suggest suitable one for the store. ......10
TASK 4..........................................................................................................................................12
P6 Assess the factors within the
business environment impact operational management and business
decision-making.......................................................................................................................12
CONCLUSION .............................................................................................................................14
REFERENCE.................................................................................................................................15

INTRODUCTION
Management and operation is most essential part of an organisation now a days.
Operational management is an area of functional management in which various activities such as
production, optimum utilization of resources and managing other operational aspects. The
current trends is very realistic and complicated as because of involvement of technology and
advance workforce in an operational aspects. This report will be carried on Starbucks which is
the leading coffee company with the chain of coffee café's and outlets. This company was
founded in Seattle, USA in 1971 and now they are operating nearby 28218 outlets worldwide.
This assessment will focus on different roles and characteristics of the leader and manager and
discussion regarding the various function of the manager. This report will also put light on
various leadership situation and approaches to the operation management. Also, It will put
emphasize on the importance and different factors affecting the business environment in an
organisation.
TASK 1
P1) Define and compare different roles and characteristics of leader and manager in operations
Operation management is defined as the area of managerial concept which is concerned
with designing and controlling the various process of production and restructuring the business
operation again and again. In context with Starbucks, leader and manager are two most key
person who is responsible for functioning and productivity of an organisation.
Leaders: Person who lead their team or group of individuals on the front-line and with
the purpose to motivate and coordinating accordingly to achieve well-defined goals and targets.
Manager: The common person whose tasks and responsibilities is to manage and control
the functional activities of an organisation such as fund out flow, production function, staffing
etc. At some context, work and responsibilities of the both key managerial person are interlinked
and similar.
For big organisation namely Starbucks, it is necessary to understand and analyse skills,
traits and knowledge of the leader and manager. This will be best explained by doing brief
comparison are as follows:
Basis Leader Manager

Traits Those people who have traits and
skills such as effective
personality, positive attitude
speaking and listening skills,
communicate skills etc. to lead
and motivate their team member
to work and perform their tasks.
Manager is the key person who
have traits such as people
engagement, customer enrolment
and speaking and listening skills,
attractive personality to inspire
people and coordinate their
employee to attain targets.
Roles and responsibilities The main duty, roles and
responsibilities of the leader is to
motivate and enhance their team's
confidence level to work and
perform their tasks and work
assigned effectively and with full
dedication.
Main roles and responsibilities of
manager is to manage and control
functioning, operation aspects
such as production, supply chain
management, optimum utilization
of resources etc. and coordinating
their workforce and employee's
Authority and power Leader's power and authorities
are always comes from their job
role and profile. Apart from this,
there motive tasks is to lead and
manage their team or group of
individuals to achieve group's
target and that will results in
organisational productivity and
efficiency.
Manager's power and authorities
are defined by their senior and
top level management regarding
what they need to do and perform
in their job tenure. Manager have
different classification such as
human resource, financial,
operation and marketing etc.
They need to be dedicated and
fair towards their power and job.
For Starbucks, various roles and characteristics of the leader and manager are necessary
to be discuss and analyse to understand their accountability and perfection to attain and achieve
organisational goals and targets. The above discussion are as follows:
Roles and characteristics: