logo

Management and Operations of Marks and Spencer Ltd : Report

   

Added on  2020-07-23

13 Pages3971 Words95 Views
ManagementOperation

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Roles and characteristics of a leaders and managers of Marks and Spencer.........................1P2 Role of leader and function of manager in different situational............................................2P3 Different theory or model of approach..................................................................................3TASK 2............................................................................................................................................4P4 Approaches of operations management and role of leaders or managers.............................4P5 Value of operation management which helps to achieves objectives....................................5P6 Factors within the business environment...............................................................................7CONCLUSION................................................................................................................................8REFERENCES..............................................................................................................................10

INTRODUCTIONManagement operations is the process in which business designs and control variousoperations for production of products and services. It is the duty of the company which operatesbusiness activities in an efficient manner. There are some resources which helps to satisfy thecustomers demands and wants. Operations functions includes produces goods, evaluates qualityand provides excellent customers services. Management operations requires the updatedtechnology that covers some areas. It controls the functions of human resource, finance andmarketing department. The operation function provides quality products and applied differentstrategies which helps to make goods and services. Marks and Spencer Ltd is the multinationalcompany which is located in the city of Westminster, London (Peng and Lai, 2012). Thecompany provides cloths, home products, food products etc. It is founded by Michael Marks in1884. An organisation has to serve retail products to the demanded customers. The purpose ofthe report is to understand the role of leader and manager in the company that helps to manageemployees in an effective manner. The business also describe the models and theories ofsituational leadership, system leadership and contingency that provides leaders to controls theirmanagement operations within an organisation. It also analyse the business objectives inachieving target goals. TASK 1P1 Roles and characteristics of a leaders and managers of Marks and SpencerThe leader and managers have their different roles in an organisation. They are importantpart of the company that provides many resources to improves the management operations.There are some roles of leaders and managers are as under:Formulates plans and policies- Leader is an important part of an organisation. It is thefunction which requires at all level of management operations. The top level managersformulates the plans and policies that are necessary for employees growth andperformance. Marks and Spencer Ltd have talented leaders and managers that helps tomanage and controls the business activities at all level (Parris and Peachey, 2013). Theleaders helps to implement the plans and policies at lower level and managers applied atmiddle level. It is the duty of the leaders to counsel their workers on regular basis and1

solve their issues and problems and on the other hand managers motivate and encouragethe employees for gives their best work within an organisation.Agents of the organisation- The leaders and managers are known as a agents of theorganisation (Dinh and et. al., 2014). They has to conducts the seminars and conferences,events, business activities etc. in the company. The role of the manager in the Marks andSpencer Ltd is to communicate the international clients and also lead the entire outsidercustomers. Combine the personal goals with company goals- The main role and character ofleaders and managers is to mixed their personal goals of the workers with theprofessional goals. The company's managers try to cooperates with employees that helpsto achieve the target gaols and objectives. They may reach this goals if they coordinateswith their workers and motivate them to achieve the desired objectives.Support and cooperate the employees- A leaders said to be a managers in anothermanner. He supports and coordinates their employees and subordinates within anorganisation (Oberfield, 2012). They attracts the employees with their personality,communication skills and problem solving skill that provides positive result ofmotivation. The managers of the company has to support employees to do their work ingiven time period. It helps to provides effectiveness and efficiencies to their workers. It isthe responsibility of the leaders to encourage and motivate their employees in an effectivemanner. He implement the plans and policies which are helpful to the company growthand development. Act as guide, friend and counsellor- The leader or manager can helps their employeesto became the guide, friend and philosopher. He solve workers queries and issues indifficult situation. The Marks and Spencer Ltd managers can give suggestion and ideasthat helps to deal with the clients. The leader can guide to communicate or manages theemployees to make plans and policies within an organisation.P2 Role of leader and function of manager in different situationalThe leader is a person who lead the entire workers activities and motivate them toachieve target objectives and goals. On the other hand managers are the person who only givesorder to change some particular thing that helps to evaluate the idea that which item is notnecessary in an organisation. 2

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Operations and Management of Marks and Spencer ltd
|13
|4829
|44

Different Roles and Characteristic of Leaders | Mark & Spencer's Ltd
|13
|4407
|311

Concepts of Operation Management : Assignment
|14
|4583
|172

Managers and Leaders in Mark & Spencer's Ltd 7 P3 Models of Operation Management Approaches
|13
|4238
|229

Management and Operations Report "Marks and Spencer"
|17
|4152
|74

Roles and Characteristics of Leaders and Managers in Operations Management
|21
|4616
|26