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Management & Operations: Assignment

   

Added on  2020-10-22

13 Pages3748 Words236 Views
Management & Operations

INTRODUCTIONEvery organization requires a proper management structure so that operations can behandled in effective way. There are various types of operation performed in every department.also, thee must be a smooth flow of operations so that goals are achieved in given time. themanagement structure and roles and responsibilities differ according to nature and size oforganization (Wang and Cullinane, 2015). A manager and leader play significant role inoperations. They are responsible for assigning roles and reporting to management. This reportwill compare different roles and characteristics of manager and leader and how it applies insituations. It will also describe various leadership theories and approaches of operationalmanagement. At last factors are determined that impact on decision making. For reportorganization taken is Marks and Spencer. LO1 P1 Different roles and characteristics of a leader and a managerMarks and Spencer is a British multinational public limited venture that belongs to retailsector and operates globally. It has around 979 stores across UK. It offers high quality andbranded clothing accessories to people. as company is spread all over the world, it is having acomplex structure. They follow hierarchal structure in which authority flows from top to bottom.At top regional manager is there, then comes general manager, supervisor and at last employeesor staff. A manager and leader differ in their roles and responsibilities. They possess various traitsand characteristics that enables in managing task (Jia, 2016). The overall strategies and processare developed that provide a systematic way of how activities will be conducted. Furthermore,policies and procedure are developed related to reporting. They also form team and assign rolesto them. On contrary leader direct employees to complete their task. They take initiative to workin creative way. A manager is a person who controls and regulates activities of organisation. they assignroles to staff and allocate resources as per requirement. Moreover, they develop strategies andplans and evaluates it with set standards. manager manages task and teams. A leader shows or guides employees in achieving goals and objectives. They also directto right path by working creative way. the leader is responsible for execution of activities. Characteristics of manager 1

Time management – a manager should be able to manage activities in proper time. He or shemust design a schedule as per time frame. Organising – he or she must organise activities by assigning roles according to skills and abilitiesof employees. Knowledge- manager must possess knowledge about various things. he or she should be highlyexperienced. Communication - manager must properly communicate with superiors and employees as theyconnect top and middle level management. Characteristics of leaderConfidence – leader is always full of confidence. It enables them to guide employees in rightdirection. Positive attitude – the leader shows positive attitude towards employees. this behaviour reflectshow he or she develops relationship with them (Thomas, Deblecker and Ioakimidis, 2018). Creativity – leader always work in creative way by thinking outside the box. He or she finds outnew ideas or ways of doing task so that goals are attained before time. ManagerLeaderManager set goals that has to be achieved inshort term Leader creates a vision for long term. Manager do not prefer to take risk and try toreduce it by taking proper actions.Leader takes risk as they know benefits of it. Managers focus on policies and procedures. Leader focus on working in creative way. Manager develops process and procedure sothat work is carried out accordingly. Leader builds relationship so that trust can begained. Manager believes in working in team Leader believe in working individually. Manager direct people on how to work.Leader acts as coach as they know skills andabilities of individual. In Marks and Spencer manager is responsible for developing strategies at their level.They implement it and allocate resources as per requirement. On contrary leader motivatesemployees to work in creative way. they apply different styles so that task objectives arecompleted. 2

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