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Management and Operations Characteristics - M&S

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Added on  2020-10-22

Management and Operations Characteristics - M&S

   Added on 2020-10-22

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MANAGEMENT ANDOPERATIONS1
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INTRODUCTIONManagement and operations are two different branches within the field of business.These branches are essential for working of the organisation. This report discuss about thecharacteristics and role of manager and leaders in organisation. There impact on company. Itdiscusses about roles and responsibilities of manager and leader and how they affect operationalefficiencies of organisation. Marks & Spencer is a multinational company who deals in sellingoff clothes and food merchandise in parts of UK and Europe.TASK 11. Introduction of M&S Ltd and its management structureMarks & Spencer is a British multinational company established in 1884. It is one of theleading manufacturers of cloth, luxury food items and home products. Currently, M&S has 1000stores across UK and has started selling branded products under its food production line. Itgained popularity after it adopted strategy of selling British manufactured products whichbrought a competitive advantage to company. In the year 1960, it opened its first shop in theAsian market in Kabul, Afghanistan. Today it operates in more than 100 countries worldwide.M&S follows a flat organisational structure. In this form of structure, there are limitednumber of levels between the top management and employees. This increases responsibility ofemployees and their respective departments. Flat organisational structure is form of pyramid butin Marks & Spencer is broader and flat this means fewer level of management between top andfront line employees although it they have different department heads and manager along withexecutive manager at top. This structure is followed by company to encourage employees’participation and their accountability which helps in reducing its expenditure. Around 65000people work in M&S stores in different roles like manager, department’s head and employeesand this structure helps them to motivate their team and people. 2. Define manager and leader and compare their roles and characteristics.Manager: An individual who has a duty or in charge of a particular task, activities, orwho is responsible for controlling, handling and administering a group of people or staff.Manager often has group of employees who report him or her.Leader:Any person who has the capability of influencing a group of people in achievingcertain objective or goals. A leader commands or led a group of people in an organisation3
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or a country. Leader inspires an individual to achieve its objectives or dreams (Kato,Corp, 2012).4
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