Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P1. Role of leader and functions of a manger and its characteristics..........................................1 TASK 2............................................................................................................................................3 P2 Role of leader and function of manager.................................................................................3 P3. Leadership theories and approaches...................................................................................5 TASK 3............................................................................................................................................6 P4 Key approaches of operation management............................................................................6 P5 Importance of operation management...................................................................................7 TASK 4............................................................................................................................................9 P6. Impact of business environment upon operational management..........................................9 CONCLUSION..............................................................................................................................11 REFERENCES..............................................................................................................................12
INTRODUCTION Leader is one who leads the individual and team towards achieving a shared goal of organization. Leadership is an art of motivating the employees to achieve the pre set goals. In the present assignment, company Starbucks is selected. Starbucks corporation is an American coffee company and coffee house chain, which operates its operation at global level. In this project, the role of leader and function of manager is being explained. Apart from this, different theories and models of approaches of leadership is also being discusses under this report. As managing operations is an important part for organization to achieve its objective, which is also described in particular report. Beside this, the different factor of business environment is also assessed for better operations management. TASK 1 P1. Role of leader and functions of a manger and its characteristics Management and operation is a practice which is used to increase the efficiency of the organisation. Aim of this presentation is to analyse the roles and functions of Starbucks leader and manger so that company can perform effectively. So it helps to achieve the organisational goal. Management and operation is essential tool which help the organisation to perform better. It includes all activities which are needed to be manage by management like- planning, organising, directing and controlling. All activities related to management and operation is perform by the manager and leader of Starbucks. Leader is that person who has power to motivate and influence its team members to achieve the organisational goal. Manager is that person who manage the operations in the organisations and also responsible for the management in the company. Both manager and leader helps the company to achieve its goal. They manage and influence persons to perform better so performance and productivity can be increase. If persons will perform efficiently than organisation can achieve sustainable success and growth. Starbucks has good manager and leader in its company and they perform their duties very well. Role of leader and functions of manager are as follows- Role of LeaderFunction of Manager Leader of Starbucks leads and influence it teamManager of Starbucks manage and influence 1
members.the whole organisation. LeaderofStarbucksmanageitsgroup members of its team. ManagerofStarbucksmanagethewhole members of the organisation. Leaderparticipateintheworkofitsteam mates because it will be responsible for the better performance of its team mates. Manager of Starbucks is responsible for the performanceofitswholemembersofthe company. Leader of Starbucks focus on the day to day activities of its group members. Manger of Starbucks notice the activities of all members on weekly or monthly basis because they do not have enough time to monitor the things regularly. Leader of Starbucks focuses on how its team members have to perform a particular taskin the company. Manager of Starbucks focus on what should be performance of persons in the organisation. Leader of Starbucks follow the traits theory of leadership because they believe that leaders are born,notmade.Accordingtothistheory leadership quality is inherent in persons. Starbucks believes that management quality in manager can be developed by training. Characteristic of leader and manger: LeaderManager LeaderofStarbucksfocusesonleading people. Starbucks manager focuses on managing work. LeaderofStarbucksfollowtheplanesand polices as per the instruction of manager. Managermakestheplansandpoliciesfor whole persons in the organisation and persons have to follow it. It manage the group of members in his team in Starbucks. It manage the whole persons in the Starbucks. It has motivating and influencing power.Ithasmanagingpoweroforganisationin Starbucks. 2
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It is essential for the organisation that its management and operational activities should be effective so that company can perform better. Leaders and manager of Starbucks has following its roles and responsibilities in good manner and able to motivate and influence the persons of the company. TASK 2 P2 Role of leader and function of manager A leader is the person who inspire an individual or a team for successfully attainment of shared goal of organization. There are various roles of leader which needs to be performed for formation of a better team in Starbucks. These roles are as follows: Knowledge of Individual Skills: It is very important role of leader, that one must be aware about skill set of every individual. The leaders of Starbucks should be aware of its employees capabilities, so they can effectively delegate the tasks to employees for accomplishing tasks (Ahi and Searcy, 2013). Effective Coaching: The leader should serve as a mentor or as a teacher to its team members. There should be a two way communication rather than one way. As it will be aid in achieving the Starbucks goal of profit maximization. Motivation: The primary role of leader is to motivate its team to give their best efforts for completion ofgiventasks.TheleadersofStarbucksmustmotivateitsemployeesfortheeffective performance of individuals and team. Barrier Buster: A team might face the various barrier, while stepping towards the goal. So the leaders of Starbucks must play a role of barrier buster for its team (Barton and Court, 2012). So they can complete the task smoothly and on time also. Functions of Manager: There are basically five management concepts that enables the managers to handle the tactical, planned and set decisions. These can be used by manager of Starbucks to tackle the various operations. These are as follows: 3
(Source: Functions of manager, 2017) Function of Manager Planning: Planning is the process for making plans for future activities of organisations. The managers of Starbucks can use this tool for preparing the blueprint for the future. This blueprints will help the manager to foresee the problems, evade difficult issues and to take competitive advantage. Organizing: Organizing is getting prepared and organized for the tasks. The manager of Starbucks should organize it’s all resources before they start their work. A well-managed resources will help in improve the efficiency of employees. Staffing: The large organization like Starbucks, managers of company often work with human resource department, to acquire the talent according to task requirements. The managers are the one who are aware about the vacant position and skill needed for that position. So it helps the human resource management of company to acquire best and required talent. Directing: Directing is process of activating the efforts of employees towards the achievement of organizationalobjectives.ThemanagerofStarbucksimplementstheplanbymobilising 4
individual and group efforts through motivation and supervision (Cachon, 2012).It is one of the major function in which an organisation used to sets rules and gives orders to their sub-ordinates Controlling: Controlling is the process of regulating the ongoing activities of organization. Through the controlling function, Starbucks management can keep the organization towards its chosen track. And it helps in establishing standard performance, measuring current performance and comparing actual with standard performance.It consists of testing employee performance as per the standard which are set by the management through discovering specific reason for minimum efficiency. At the end, evaluating the best situation and performance of employees are taken into account. P3. Leadership theories and approaches Leadership plays an important role in the growth of organisation. Leadership is the ability of person to leads the group of people by motivating and influencing them. There are many approaches which are followed by the leaders of Starbucks. These approaches are such as follows-' Situational leadership approach: In Situational leadership approach leader takes decisions on the basis of situations which are arises in the organisation. For example, there is a situation arises in the Starbucks that they have to make 2000 coffee within one hour because order has been already taken by the company and it cannot delay in its service. In this case Starbucks can shift the launch time of its employees and give order that they can take their launch after 30 minutes in respect of their normal time. So that company can meet the requirements of its customers and provide its service within one hour. It is good for organisation because company can know the efficiency of its employees and leaders in these situations which are arise occasionally. System leadership approach: System leadership approach is follows by the leader and they have to perform according to the organisational plans and policies of company. For example, there is system in the Starbucks that all leaders will give training to its new team members before they start work. It helps to increase the efficiency of the employees (Carter and Liane Easton, 2011). Contingency leadership approach: 5
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Contingency leadership approach is followed by the leader when any uncertainty arises in the organisation. For example, If Starbucks does not have sufficient milk to make coffee. To meet this emergency company can buy milk from open market at higher price because organisation cannot satisfy its customers. Leader of Starbucks take this decision to meet this contingency. It shows the dedication of leaders which is good for the company. Operation management theories- Six sigma: Six sigma theory is used to minimise the defects and errors in the organisation. Starbucks use this theory to minimise the defects in inventory of milk in the organisation by using just in time delivery system because managers stock the milk beyond its regular requirement. It helps to minimise the excess inventory cost. Lean production: Lean production theory is used by the management to cut excess cost in the production. Starbucks can use lean production to minimise the cost of its coffee so profit margin can be increase.This particular method can be applied to all aspects of a business from design through production to overall distribution. It is systematic production approach that can be used for the purpose of eliminating waste within the production system.The main objectives are to design all the activities in order to attain high level of production through using low level of inventories. Queuing theory: Queuing theory is use to minimise the delays of waiting in lines. Starbucks can use this theory in its organisation so customers do not have to wait for getting service. Consumers do not have to make lines to get coffee so organisation try to reduce the waiting time of customers. It helps to make service fast in the Starbucks (Diabat and Govindan, 2011). TASK 3 P4 Key approaches of operation management Operation Management: Operation management is concerned with planning, organizing and supervising the production process and the business operations in the most efficient manner. The operation management helps business to operate efficiently, both in terms of using resources and meeting 6
customer requirements. There are different approaches which can be used by the Starbucks to achieve the organizational objectives. These are as follows: Total Quality Management: It is the continual process of detecting and reducing the errors in manufacturing, streamlining supply chain, improving customer experience and ensuring employees are speed up with their training. It is considered as a customer centric process and aims for continuous improvement of business operations.Starbucks has achieved new heights by using quality management. As they maintain the same quality globally and it attracted the consumers (Hübner and Kuhn, 2015). Just in Time Inventory: This system is about maintaining regular inventory in business effectively and efficiently. The system helps company to cut excess cost of warehousing and generate more revenues. It enables business to aligns raw materials orders from supplier directly with production schedules. This strategy increase efficiency and decrease the waste by receiving only those goods which needed for production. The company Starbucks can use this system to minimize the waste and maximizes their profits(Jacobs, Chase and Lummus, 2014). Kaizen or Continuous Improvement: Kaizen is a Japanese term means, “Change for Better” or “continuous improvement”. This main aim of this is to make small changes over a period of time to time to create improvement within company. The managers of Starbucks can empower their workers to be vigilant in production process and make improvement in process where needed(WUWANG and CUI, 2013 Ehlers, 2012). Role of leaders and managers to improve efficiency: The leaders and managers are those who continuously monitor the work process in business. They have the knowledge about process and they can help to improve efficiency of operational management to achieve business objectives. The way to improve efficiency are as follows: Equipment Upgrades: The technology is changing very frequently in today's time. The managers keep tracking operations of business, so they are aware about that, which equipment needs to upgrade and 7
which need not. As the managers of Starbucks can upgrade the equipment’s according to need, so the overall efficiency of operations can be increased. Communication Coordination: The improved communication within an organization can increase productivity. The managers and leaders are responsible for making sure that, the tools which are necessary to facilitate efficient communication are in place. As an example manager of Starbucks can setup an adequate computer accounting system that calculate current inventory and send information to the manufacturing department. So by these ways efficiency can be enhanced(Large and Thomsen, 2011.). P5 Importance of operation management Operation management plays a vital role to run a project successfully. The major aim of operation manager is to ensure timely delivery of the products and to successfully turn the raw material into finished products. There is various importance of operation management which are as follows: To manage daily activities: Operation management is very helpful for organizations to manage daily activities seamlessly. The management of operations enables a company to make the good use of its resources like, labour, raw material, money and other resources. As if Starbucks uses their resources in efficient way then they can get benefited out of this (Ehlers,2012). Improves overall productivity: The operation management is very helpful in improving productivity. The ratio of input to output is termed as productivity. As if Starbucks focuses on using the available resources in the best possible way to achieve goals, then overall productivity will be improved. Helps in providing customized products: It is the management of various business activities that take place within an organization and share in making customized products. As it controls entire operations, so with the proper operation management, Starbucks can provide the products according to customer requirement. And they can sell it at desirable price(Lee, 2011). Helps in maximizing profits: Operation management plays and important role in the company, as it takes care of issues like design, operations and maintenance of the system used for production of goods. Under this 8
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management, there is optimum utilization of resource, which leads to generation of profits for company. The Starbucks can also maximize their profits by optimum utilization of resources. Helps in reducing cost: Cost is incurred by the companies for manufacturing a product. The higher the cost of material leads to higher the cost of production. So with the help of managing the operations of business efficiently, one can reduce the cost of product. The Starbucks can reduce the cost by managingtheresourcesefficientlyandcanincreaseprofits(Christopher,Tsikalakisand Hatziargyriou, 2011). Customer Satisfaction: The customer is king of market, if company is able to meet its customer requirement then company can get new heights in market. As with the help of operation management products are available to customer at right place, at right price, at right time, in desired quantity and of desired quality. So management of Starbucks can fulfil the needs of its customers by proper operation management in organization. Competitive advantage: The competition is very tough in market and everyone wants to take competitive advantage. As by proper management of its operations in business, one can earn the competitive advantage. Operations managements helps in using optimum resources and if company is managing its resources at optimum level, then the cost of product will be lower. And one can sell its product at affordable cost to its customers and can get competitive advantage(Jacobs, Chase and Lummus, 2014). TASK 4 P6. Impact of business environment upon operational management Businessenvironmentcanmakeimpactonorganisationalmanagementandits performance. It has divided into two parts- micro and macro factors. Micro factors are the internal factors or elements in an organisation can affects the performance and decision-making. These factors are customers, suppliers, distribution channel etc. Macro factors are external factors which can affect the business environment of organisation. It includes- political, legal, economic, social, technological and environmental factors. Explanation of micro factors- Suppliers: 9
Suppliers are those persons who supply the material to the company. For Starbucks their suppliers are milk provider and if prices of milk will increase then it affects the organisation. Company have to pay more to the suppliers and through it profit margin can be decrease. Distribution Channel: Distribution channel is that channel of company who distributes its goods and services to the customers. For Starbucks, its shops all over the world is the distribution channel of the company because it provides the goods and services of company to all consumers of the organisation. Macro factors which can affect the business environment such are follows- Political: Political factors of country can affect the business environment of company. Political factors are controlled by the government of country. Starbucks can affect by the political factors if government increase the trading tariffs. High taxes can decrease the profits of the organisation. Economic: Economicfactorsofacountrycanaffectthebusinessenvironmentofcompany. Economic factors include inflation rate, exchange rate, interest rate etc. Starbucks can have affected when inflation rate is more but consumers do not have enough money to spend. It can affect the sales of the organisation(Nakamura and Abe, 2014). Social: Social factorsof a country can affect the business environment of the company. It includes age, gender, culture norms etc. Starbucks can have affected through it when people of society does not like the products and services of the organisation. Technological: Changes in technology can affect the business environment of the company. Technology is updating very frequently and if Starbucks does not have updated technology then it can decrease the sales of organisation. Environmental factors: Environmental factors can affect the business of organisation. In Environmental factors of a country can be include raw material. Starbucks can be affected through it when country does not have sufficient raw material which are needed by the Starbucks(Drucker, 2012). Legal: 10
Legal factors of a country can affect the business of the organisation. It includes- health and safety, consumer’s rights and law. Starbucks can affect through it when it does not protect the consumer’s rights and law which are needed to be protected. In the wider contexts Legal factor: Legal factor is that factor which decide that company is doing rights things to protect the interest of customers. For example, if government announces that companies have to spend 2% on Corporate social responsibility out of its profits. If Starbucks will be paying to start 2% on CSR activities, then it can reduce the profits of the company. Culture: Culturecanaffecttheorganisationalenvironment.Cultureincludestaste,habit, preferences of persons. Starbucks can have affected through it when taste and food habits of consumer will change and then they will not like the products of company. If taste and food habits of customers will change then sales of organisation will decrease and its affects the profit of Starbucks (Norrie, Swing and Mayer, 2012). CONCLUSION As from the above report, it has been concluded that management and operation in the organisation is important for the sustainable growth of the company.It has certain theories and approaches of management which are needed to be followed for the effective growth and management of the company. In the chosen organisation leader and manager of Starbucks has follow their roles and function and implement different theories and approaches of leadership to achievethegoaloforganisation.Apartfromthis,effectofbusinessenvironmentupon management and operation has also analysed for effective management. 11
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