Roles and Characteristics of Leaders and Managers in Management and Operations

Management & Operations

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................3
P1) Discuss and compare the different roles and characteristic of leader and manager. ...........3
TASK 2............................................................................................................................................7
P2 Explain the roles of leader and functions of manager in different situation..............................7
P3 Applying different theories and models of approaches.........................................................9
TASK 3..........................................................................................................................................10
P4)Examine the key approaches to operation management and the role of leaders and
managers. .................................................................................................................................10
P5) Examine the importance of operation management in order to achievement of business
objectives..................................................................................................................................12
TASK 4..........................................................................................................................................14
P6) Analysis the various factors within the business environment in order to impact on
operational management and decision-making by leaders as well as managers......................14
CONCLUSION ............................................................................................................................15
REFERNCES.................................................................................................................................15

INTRODUCTION
Management and operation is process which refers to utilised by most of organisation in
order to effectively and efficiently managing business activity and operation. It includes leaders
and managers plays vital role in order to achieving organisation goal and objectives. The report
is about the Unilever Plc in order to headquarter situated in London, UK (Ravindran, 2016). The
paper consist refers to comparison between the role of manager and leaders . It includes various
theories and models of operation management as well as importance of function. It considered
various business environment factor which are impact in operational management.
TASK 1
P1) Discuss and compare the different roles and characteristic of leader and manager.
Organisation prospect-: Unilever Plc is one of the leading organisation in London, UK.
It includes largest producer of soap in the world as well as dealing in wide range of products and
services. It is expand their operation in many others countries such as 190 countries. It is dealing
in various segment like foods & refreshment, home care and beauty & personal care. It is
considered as hierarchical organisation structure in order to effectively flow of communication.
Leader-: Leader is person who has power to influencing others in order to effectively
performing business activity in order to utilised various tool and techniques (Schönsleben,
2016). It considered as leaders and managers utilising different leadership style due to achieving
organisation goal and objectives. It includes leaders focused on different approaches because
enhancing organisation profitability and productivity.
Role of leaders:
Developing vision-: Leaders plays vital role in order to creating vision due to effectively
attained organisation goal and objectives. In context of Unilever Plc, it includes leader
motivating and encouraging employees in order to effectively performing business function and
activities.
Providing coaching-: It is process which refers to leaders providing training and
coaching to their employees in order to enhancing capabilities and ability. It is essential for
organisation employees in order to increasing effectiveness of organisation.
Characteristic of leader:

Effective Communication-: It involves leader effectively communicate with team
members in order to properly solve their issues and problems (Tang, 2017). In relevance of
organisation, It considered as leader are effectively adapting this skill in order to increasing level
of understanding leaders and employees.
Emotional intelligence-: It includes this is basis characteristic of leaders in order to high
emotional intelligence power in order to effectively dealing with their team members. In
relevance of organisation, it includes building strong relationship with team members in order to
understand to each other.
Manager-: Managers refers to those individual who managing all the business activity
and functions effectively and efficiently. It includes handle the business operation as well as
assigned the duty and responsibilities to employees and monitoring performance. In reference of
Unilever, it involves manager formulating new strategies and plan in order to effectively
achieving organisation goal and objectives.
Role of managers:
Allocation of resources-: Managers effectively utilised resources and properly allocated
in business operations in order to accomplishing target within specific period of time. It includes
Unilever manager properly allocated resources such as labour, material, financial resources and
many others in order to enhancing productivity and profitability of company.
Assigned the role and and duties-: This is main role of managers in an organisation in
order to they are delegate the role and responsibilities to employees as well as monitoring
performance of employees (Terwiesch, 2019). In reference of organisation, it considered as
encouraging and motivating employees towards work performance.
Characteristic of manager:
Organised-: The manager is effectively organised all the activities and task in order to
properly executed so team members work effectively. In relevance of organisation, it includes
managers organised task on the basis of their qualities and skill in due to reducing different
barrier.
Priority management-: The main characteristic of manager the categorised whole work
on the basis of their priority so accomplished within specific period of time. Unilever
management team firstly accomplished important task and work on priority basis.