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Management Operations Assignment - Marks and Spencer

   

Added on  2020-12-10

14 Pages5085 Words64 Views
ManagementOperations

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11. Difference between leader and manager.................................................................................12 Managers functions in an organisation with various examples..............................................23 Various scenario of leadership in an organisation ..................................................................3TASK 2............................................................................................................................................51 Different approaches of operations management and their use in organisation......................52 Store manager and its operations.............................................................................................63 Importance of operations management in stores .....................................................................64 Key external factors that affects operations management........................................................85 Impact of external factors on decision makings.......................................................................9CONCLUSION ...............................................................................................................................9REFERENCES..............................................................................................................................10.......................................................................................................................................................10

INTRODUCTIONManagement and operations is related to the planning and designing production andmanufacturing functions in an organisation. It helps company to achieve profitability andproductivity by providing efficient process and operations to processes raw materials into finalgoods and services (Baboli and et. al., 2014). The present report is based on Marks and Spencer,it is a British multinational retailer which deals in clothing, home furnishing products and fooditems. It is headquartered in Westminster, London. Company provides its products and servicesto all age group customers. This report consists the differences between leaders and managers,functions of managers in different situations, leadership styles like situational, system andcontingency leadership. It also includes different approaches and importance of operationsmanagement in organisation, impact of external factors on decision making. TASK 11. Difference between leader and managerAn organisation requires leaders and managers for performing their business activities inorder to achieve productivity and profitability. Both these persons has their own roles and

responsibilities which they use for completing their task in an efficient and effective manner.Marks and Spencer is large organisation who have their business activities at large scale. Forconducting these activities company have managers and leaders. Leaders use different effectiveleadership styles to motivate employees. Managers have various function which helps them totrack and analyse the performance of employees in order to achievement of business goals. Manager: Managers are the individuals who have responsibility for planning, organising,coordinating and controlling the activities (Castro and Tomàs, 2011). They manage theemployees of their organisation so that they can do all their task in a specified manner foraccomplishment of goals and objectives of company. Manager of Marks and Spencer haverequired skills, knowledge and resources so that they can help individuals in achievingobjectives. Different departments of Marks and Spencer have various managers who areaccountable for the actions and activities of their subordinates.Leader: Leaders are the individuals whose main function is to influence the individuals.They have followers who follow them as they have unique skills set and pleasant personality,which attracts individuals of organisation. In Marks and Spencer, leaders motivates employees orgroup of individuals so that they can effectively and efficiently achieve the common goals. Theseperson have higher position in company. They execute the plans and policies made by managersfor successful accomplishment of task and objectives (Chen and et. al., 2011).Leaders and managers have different functions and roles which differentiate them fromeach other. They act in organisation by performing these roles and duties. The following are thedifferences between leaders and managers of Marks and Spencer: BasisManagerLeaderFocusThe managers of Marks & Spencerfocuses on creating strategies andobjectives for the accomplishment ofwork.On the other hand leaders ofMarks & Spencer mainly focuson wok that should beaccomplish.Oriented The managers of the respectivecompany are rule oriented . Theycomplete the work within theboundation of rules.Whereas leaders complete thework without focussing onrules, they are basicallyoutcome oriented.DurationThe duration of the manager's workLeader's duration of work is

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