Operation of Management Assignment - Marks and Spencer company
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Added on 2020-10-05
Operation of Management Assignment - Marks and Spencer company
Added on 2020-10-05
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OPERATION OFMANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11. Introduction to Marks and Spencer and its management structure....................................12. Defining manager and leader and comparing there roles and characteristics ...................23) Defining management theories and structures...................................................................24) Roles of manger and leader in different situations:...........................................................35) There are different leadership and management theories used by Marks and Spencer. Someof the theories are discussed in brief as below:......................................................................46) Strengths of different leadership style ...............................................................................47) Impact of managers and leaders in improvement of organisation.....................................5TASK 2............................................................................................................................................51) Operation Management at Marks & Spencer.....................................................................52) Roles And Responsibilities Of Management In Successful Management Of Operations.63) Keys approaches to operational management....................................................................74) Managers and leaders are effective in increasing operational efficiency .........................75) impact of external business environment...........................................................................86) Critical evaluation of factors affecting external environment ..........................................87) Suggestion and Recommendation For Improvement For Marks & Spencer.....................9CONCLUSION .............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONOperational management is a important part of business that it helps to manage andcontrol different activities at workplace in order to increase profitability and production(Baumgartner, 2014). The report will cover , management structure followed by Marks andSpencer company further it cover difference between roles and characteristics of manager andleader, analysation of different managerial functions, different theories and concept ofmanagement, roles and functions of managers, brief about different leadership styles likesituational, system and contingency, strength and weakness of different theories, impact ofmanagers and leaders in organisation, operational management followed by Marks and Spencer,importance of manager and leaders in operational management, factors that affect businessmanagement, impact of external business environment and steps Marks and Spencer companyshould take to improve there organisation.TASK 11. Introduction to Marks and Spencer and its management structureIn this there is discussion about Marks and Spencer is British multinational company. Itdeals with clothing, home product and luxury items. This was the first British retail company(Annarelli and Nonino, 2016). This company follow functional structure, in this structureorganization is divided into smaller groups. Business assign specific task to each smaller groups,which are known as departments. There are managers in every department who give instructionsto subordinate and give report to their superior. Groups are made according to skill ofemployees, every member in group has different skills. This structure follow proper hierarchysystem to communicate with each other, this help to train and give instruction to theirsubordinate (Chandra and Wella, 2017). Each department is controlled by an expert. Thereshould be strong coordination between different departments as they have to work as team toachieve goals of organisation. All the departments are answerable to top level management. Toachieve goals on time, they delegate there work to employees. They allow decisions to bedecentralised, which result in quick decision making. Major Drawback of this structure is lack ofinterdepartmental relation, decision are taken by managers of every department (Osei-Kyei, andet.al 2017). Each department is working together, different mangers have different opinions andthis can create serious issues.1
2. Defining manager and leader and comparing there roles and characteristics Manger is a person that control employees of organisations, they are head of differentdepartments. Leader is the one who directs actions of employees in organization. Comparisonbetween role and characteristics of manager are given bellow :Comparison between roles and leadershipBasis Leader ManagerMeaning They influence behaviour ofpeople working in organization(Premer and et.al., 2016).They are responsible for differentmanagement functions of organisation.approachDirections or instructions aregiven by them.Planning of every managementfunctions are done by themsubordinateThey have followers, who followtheir actions and directions.Their subordinates are people workingin organisation.focusThey focus on giving directions topeopleConcerned with managing work oftheir departments.Risk Leaders have creative mind, theyinnovate and try new things. Managers always follow guideline ormanagement functions.changeThey have flexible nature,promote changes (Roman, andet.al., 2015).They are rigid and do not prefer anychanges in organisation.orientationThey are people oriented, as theirmain focus is to guide peopleManagers are target oriented. They arehead of different departments, thereconcern about target ( Ruparathna andet.al., 2017).Styles Generally there are three style thatleader follow, which aretransformative, consultative andparticipative. Different management styles aredictatorial, authoritative, transactional,authoritative and democratic.3) Defining management theories and structuresThere is very thin line difference between manager and leader. Management deals withrunning of business and giving instructions to employees, whereas leaders guide their followersto think creatively to achieve goal of organisation (Corsiglia and Hunter, 2018). They plan2
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