Differentiate the characteristic and roles of leaders and managers

Management
and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Task 1...............................................................................................................................................1
P1: Differentiate the characteristic and roles of leaders and mangers........................................1
M1. Difference between role of leader and function of manager along with range of theories. 3
D1. Critically evaluate the different theories of leadership. ......................................................4
Task 2. ............................................................................................................................................5
P2: Illustrate the role of leaders and functions of managers in different situations within the
organisation.................................................................................................................................5
P3: Examine the different theories of leadership........................................................................7
M2. Evaluate the strength and Weakness of leadership theories................................................9
Task 3.............................................................................................................................................10
P4. Discuss the key approaches to operations and management and the role of leader and
manager.....................................................................................................................................10
P5. Explain the importance of Operational Management for achieving business objective.....11
M3. Evaluate how leaders and managers can improve the efficiencies of operational
management. ............................................................................................................................13
Task 4. .........................................................................................................................................13
P6. Analyse the factor for business environment that having impact upon operational
management and their decision making. ..................................................................................13
M4. Different factor affect the business environment. .........................................................14
D2. Critically evaluate the application of operation management ...........................................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16
.......................................................................................................................................................17

INTRODUCTION
The term Management and Operation are both different concept to defines where
management is the process through which it applicable in organisation to handle overall
operational activities (Reid and Sanders., 2019). Operation is to commence action for enhance
and gain some positive impact on certain activities. The operation management is the type of
administrative which managers the business practises that helps to create the optimum level of
competencies within the organisation. It also supports to balance the cost expenses along with
revenue to accomplish the highest outcomes.
In this report the Organisation is taken the KPMG Management Consultant Division, it is
the type of global network of consultancy service provide to other business firm in UK. In this
following the report, the topic are highlight of description about management and operation as its
importance (Gibson and Parkman., 2018).Different roles of manager and leader in situational
context in workplace, different leadership styles on the basis of leader activities. The significant
role of operation management to support for attaining the business objective and how the
influence of business environment helps to leader and manger for their decision making process.
MAIN BODY.
Task 1
P1: Differentiate the characteristic and roles of leaders and mangers.
Leader: A leader is a person who takes the responsibility to lead the employees and
enterprise. It is the liability of leader to make higher productivity within the organisation. For
which leader of KPMG uses different method like motivation, encouraging & influencing the
staff, communicating important information and helping people in achievement in personal as
well as professional goals.
Manager: A manager is a person who hold the duty of running the company. Planning,
organising, directing and controlling all are comes under the duties of manager (Obers., 2019). In
terms of KPMG manager holds the administrative area of the organisation.
Role and functions of manager & leader:- Manager and leader both are important for
the growth of the business. The roles and functions of them are as under:
1

Basis of comparison Leader Manager
Decision-making (role) It is the role of a leader to
facilitate the decision.
While, manager plays the role
of decision-maker.
Approach (role) Leader perform important role
in setting directions for
employees (Heizer, 2016).
On the other hand it is the role
of KPMG's manger to plans
details.
Purpose (characteristic) The main purpose of a leader
of KPMG consultant is to
maintain the growth and
development of the
organisation.
While, obtaining desired
objectives is the main purpose
of manager of firm.
focus (characteristic) KPMG's leader is mainly
focuses on employees and staff
of the company.
On the other hand the main
focus of a manager of
company is on process and
procedures.
Difference between the functions of leader & manager: According to Kotter. J.,
2013 Management is the process of planning, organising, budgeting, staffing, directing,
controlling and problem solving. While, leadership is the process of making organisation on the
priority and acquire them in a significant way to change the circumstances of the company.
Further, the differences are as follows:
Basis of difference Leadership Management
Thinking process The main function of leadership
in KPMG management
consultant is to think about
people.
On the other hand, the main
function of management is to
think about plans and
procedures.
Setting goals The goal setting of leadership is
based on the future of the
While the management of
KPMG setting goals only for the
2