Management & Operations INTRODUCTION 1 TASK 11 P1 Role & Characteristic of Manager & Leader

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
P1 Comparison of different roles & characteristic of manager and leader.................................1
M1Comparision between roles and functions of leader & manager...........................................3
TASK 2............................................................................................................................................3
P2 Role & functions that managers and leaders play in different situational context................3
P3 Application of different leadership approaches.....................................................................4
M2 Strengths & weaknesses of leadership approaches...............................................................5
TASK 3............................................................................................................................................6
P4 Essential approaches of operational management and role of manager and leader in
organisation.................................................................................................................................6
P5 Importance of operational management in achieving business objective..............................8
M3 Impact of leader and manager in improving effectiveness of operational management......9
TASK 4............................................................................................................................................9
P6 Factors affecting decision making and operational management..........................................9
M4 Environmental factors affect operations in organisation....................................................11
D2 Critical analyse of operational management.......................................................................11
RECOMMENDATION.................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Operations Management is an area which deals in manufacturing of goods and services. It
is a vital function of every business enterprise & highly contributes in growth of company. It
refers as a process of transformation of inputs into outputs that administers value to customers.
With the assistance of operations department, firms produce high quality products and provide
them to customers in order to meet their demands (Ashby, Leat and Hudson-Smith, 2012). This
assists firm in attaining loyalty of customers and forming a strong consumer base. In the present
assignment, chosen organisation is KPMG which deals in providing professional & consultant
services in London. The firm offers various services and informations to consumers in systematic
way. Main objective of firm is to earn higher revenues & sales in minimum period of time. The
report includes various roles and functions of leaders as well as managers and its implementation
in different situational context. Application of various leadership theories as well as significant
approaches to operations management are included in it. Apart from this, value and significance
of operations management in attaining business objectives are defined. At last, assessment of
various business environment factors and their impact on operations management & decisions of
administrators and leaders is described in this project.
TASK 1
P1 Comparison of different roles & characteristic of manager and leader
A Manager is an individual who is responsible to carry out all the functions and
objectives of company including planning, organising, staffing, directing and controlling. They
manage activities, coordinate with other departments & assign them duties in order to ensure
completion of work. Their main responsibility is to formulate appropriate plans and strategies as
well as implementation of those in proper manner.
Leaders are the individuals who do not hold management position and has no formal
powers but, they have ability to lead teams. They become leader on the basis of their personal
qualities and will show their personal investment and passion in success of their followers. They
have an ability to think out of the box and brings innovation. Leaders work for attainment of
personal as well as professional goals of their team members (Ashutosh, Chang and Mutalik,
2016).
Roles of manager:
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In every business organisation, managers plays vital role. They assists firm in its growth
and success by managing all the activities in proper and systematic manner. They formulate
suitable plans for firm which assists in administering directions to personnel towards attainment
of goals and targets. There are various roles & responsibilities that are plays by manager and
leader of KPMG. Some of the roles are defined as follows:
Implementation of plans & policies: It is the major role that plays by manager of KPMG.
Administrator formulate plans, design policies and then implement them in order to attain
objectives of business in effective & efficient manner. Proper execution of plans ensures high
growth and long term sustainability of firm. These plans administer direction to managers for
their future course of actions (Benzarti, Sahin and Dallery, 2013).
Managing activities: Proper management of all the activities of firm ensures effective
working. Manager of KPMG have responsibility to manage all functions and activities of
company in structured manner. They develop coordination and cooperation among various
departments as well as its workforce so as to ensure that work is perform in systematic and
managed way. This also assists in creating healthy work environment within firm and enable
employees to work effectively.
Evaluate and Monitor performance: Mangers have the responsibility to evaluate and
monitor performance of manpower as well as firm. They follow up all the activities in order to
ensure that plan is being carried out in proper way and objectives of company are accomplish.
They review and assess plan, goal;s, resources by using reliable measurements.
Roles of leaders:
Managing healthy relationship: Leaders plays vital role in managing good relationships
among employer as well as employee. They coordinate goals of organisation with workforce and
work towards attainment of those. They listen to issues of both side and administer appropriate
solutions for that.
Motivate employees: Leaders are good motivators and motivate their team members by
fulfilling their needs. They determine requirement of manpower and satisfy them. Leader of
KPMG patiently listens all the issues of workers and gives them appropriate solution (Bititci and
et. al., 2011).
Building teams: Leaders have abilities and good communication skills. With the
assistance of that, they influence others. They know the benefits of collective working and
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