Roles and Characteristics of Managers & Leaders in Management and Operations

MANAGEMENT
AND OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
P1 Elaborate roles and characteristics of managers & Leaders..............................................3
TASK 2 ...........................................................................................................................................5
P2 Illustrate examples of application of roles of a leader and functions of manager in various
situational prospective:...........................................................................................................5
P3 Use various
theories and models, including
situational leadership,
systems leadership and
contingency............................................................................................................................7
TASK 3............................................................................................................................................8
P4 discuss key approaches of operation management and role that leaders and managers play 8
P5 For achieving business objective, discuss the importance of operation management......9
TASK 4 .........................................................................................................................................10
P6 evaluate factors of business environment that affects operational management and
decision making by managers and leaders...........................................................................10
CONCLUSION .............................................................................................................................11
REFERENCE................................................................................................................................12

INTRODUCTION
Management is a process used for accomplishment of organisational goals by proper
utilisation of limited resources. Managers and leaders are vital component of a business entity, as
they help the organisation for effective use of resources in order to achieve their objectives.
Purpose of this report is to evaluate various types of leadership style and management skill
requires for running a business successfully. In this report KPMG company is selected, which is
a multinational professional service network organisation. It is founded by William Barclay Peat
and James Warwick in 1987. It is located globally around 147 countries with over 219,000
employees. They hold three line of services, which are Financial audit, Tax, and Advisory.
Furthermore, this report will cover role of leaders and function of mangers at workplace. Along
with this it also discusses different theories and models of operation management.
TASK 1
P1 Elaborate roles and characteristics of managers & Leaders
Manager is a person who manage all the activities as well as functions of an organisation
in an efficient manner, in order to achieve the objectives. In context with KPMG, its managers
are mainly responsible for all the administrative activities such as planning, organizing,
controlling with great efficiency to grow as well as sustain its business (Beale, 2016) .
Leader is a person who is accountable to guide, lead and to show the right direction to
its followers. In KPMG, they are taking initiative to guide and motivate the employees to
increase their productivity as well as efficiency.
Comparison between the role of managers and leaders:
Top management authorities formulate goals for the enhancement of business. They work
for growth as well as sustainability of organization. Apart from this, they also assist human
resources to achieve objectives by making efficient utilization of resources. Roles of manager
and leader in a KMPG are given as follows:
Manger Leader
 Manager of KPMG divide tasks among
employees as per their skills and
potential.
 Leaders of respective company
motivate human resources by offering
various perks and benefits.

 Manager perform functions like
planning, organizing, directing and
controlling of organizational activities.
 Top management of KPMG makes
strategies and plans to achieve the
predefined goals of organization.
 While leaders of firm execute the
planning and other functions done by
managers, by interacting with
employees and leading them towards
achievement of organizational
objectives.
 Leaders apply those strategies in an
efficient so that employees get aware
with company's goals.
Characteristics of manager :
There are some essential attributes that should be present in a manager, they are
discussed below: Time management : They posses efficient time management skills that will help them to
perform the managerial task and responsibilities in pre-defined time period. In context of
KPMG managers are efficient and able to execute all task in specified period of time. Decision making capability: Manger take ample of decision on daily basis, which
requiresto have good decision make skills under them to take necessary actions for the
betterment of organization(Cook and et. al., 2017). In context of KPMG, Managers are
potential enough to take right decision to garb the opportunities for growth and success of
organization. Problem Solving: It is a most crucial characteristic of managers, that makes them able to
solve the problems like conflicts among employees efficiently. Manager of KPMG has
great empathy that will help them to understand problems facing by employee to achieve
objectives of company.
Characteristic of leaders: Effective Interpersonal skills: A leader should have empathy so that they can
communicate effectively with employees. Leaders of KPMG possess good interpersonal
skills that make them able to understand obstacles faced by their employees. By this way
employees are capable to perform the task and responsibilities in an efficient manner.