Management and Operations: Roles of Leaders and Managers in Different Situational Contexts

MANAGEMENT AND
OPERATIONS.
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Table of Contents:
INTRODUCTION...........................................................................................................................3
1. Define and compare the different roles and characteristics of a leader and a manager:..........3
Manager:............................................................................................................................3
Leader:...............................................................................................................................3
Differences between the role of Manager and Leader in the company:............................3
2. Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts........................................................................................................6
The role of a leader to improve the situation:....................................................................6
The function of a manager to improve the situation:.........................................................7
3. Different theories and models or approaches to leadership:....................................................8
Theories of leadership:......................................................................................................8
4. Explaining the key approaches to operations management and the roles of leaders and
managers in them.......................................................................................................................10
5. The importance and value of operations management in achieving business objectives......11
6. Factors within the business environment that impact upon operational management and
decision-making by leaders and managers................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
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INTRODUCTION
Management is the procedure of dealing with the people and the things at an
organization. It brings people together to accomplish the desired goals and objectives (Mišić and
Perakis, 2020). An effective operations' management can help the organization in employee
engagement and define their roles and responsibilities. It is important for the organizations, as it
helps in effective management, supervision and control of products, people and services of an
organization. Procter and Gamble Company(P&G) is a multinational company dealing in
consumer goods specialized in personal and health care, hygiene products, beauty, grooming,
snacks and food beverages products. It serves worldwide expect Cuba and North Korea regions
(Procter & Gamble, 2020).
This report will discuss the difference between leader and a manager, their roles and
functions towards a particular situation and various theories and approaches of leadership. It will
also discuss the role of leader and manager in key approaches and factors that impact upon
operations management and their importance.
1. Defining and comparing the different roles and characteristics of a leader and a manager:
Manager:
As per Dzwigol and et.al., (2020), A manager is an individual or person who is
responsible for a particular part or function of a company. They can be an in-charge of a function
or department and the people who work under that function or department. In some cases a
manager can be the owner of the business.
Leader:
Zaccaro and et.al., (2018) states that, A leader is who view things differently and see how
these things can be improved. He unites people together to move forward for achieving the
organizational and personal goals. They bring a variety of perspectives to motivate, emphasis
and connect with people to turn their visions into reality.
Differences between the role of Manager and Leader in the company:
The difference can be explored as:
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Illustration 1 Difference between a Leader and a Manager
Source: Can You Spot the Difference? Leadership vs Management, 2021
In the above illustration it can be seen that a leader considers the work, collaborations,
projects and deadlines as a part of his work and directs the employees towards them involving
himself. On the other hand, a manager orders the employees to get the work done and does not
involves himself in them.
Basis for difference Manager Leader
Responsibilities They formulate structure of the
organization and delegate
authorities and responsibilities to
employees.
They provide direction to
employees for performing
their duties and
responsibilities (Liebowitz
and Beckman, 2020).
Function of management They perform all functions of
management i.e. planning,
organizing, staffing, directing
and controlling & monitoring.
They perform only one
function of management i.e.
direction.
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