Role of Leaders and Managers in Operational Management at M&S Ltd

MANAGEMENET
AND
OPERATIONS

INTRODUCTION.....................................................................................................................................3
P1. The different role and characteristics of a leader and a manager.................................................3
P2. The role of a leader and the function of a manager in different situational context.....................5
P3. Different theories and models of approaches for manger and leaders..........................................6
P.4. The key approaches to operational management and the role leaders and managers play in
M&S ltd.............................................................................................................................................7
P5. Explaining the importance and value of operations management in achieving Business
objectives of M&S Ltd......................................................................................................................9
P6. The external factors that impact the operational management and the decision of leaders and
manager of M&S Ltd.........................................................................................................................9
CONCLUSION...................................................................................................................................10
REFERENCES....................................................................................................................................11

INTRODUCTION
Operational management is a significance part of any organisation, it is an area of
management which is concerned with designing and controlling process of production and
over viewing business operations. It is an act of managing and organising the process of
converting raw material into finished product. Marks & Spencer is a retail outsource
Company, a leading brand in UK deal in clothing, home accessories etc. The present report is
based on the operational management and role played manager and leaders in M&S Ltd. the
report will also discussed the role of manager and leader in different situational changes in
organisation. Theories and models of leadership and management will be discussed in present
report. Present report will anticipated about the approaches of operation management in M&S
Ltd. Different impact of eternal factors on organisation will be discussed in present study.
P1. The different role and characteristics of a leader and a manager.
Leadership and management are two crucial aspects of an organisation. Leadership is
a ability a person to lead his team or company or his subordinates to work for a common goal
of team and company. A leader develops a clear vision of future objectives and goals of
company, communicates it to his followers and motivate them to achieve those objectives
which would lead the company to success.
Management on the other hand is defined as an act of organising and co-ordinating the entire
activities of an organisation to achieve its goals, objectives mission and vision (Buckingham
and Coffman, 2014). It is process to ensures that all the resources of a company is well
manage in profitable ,manner to enhance the productivity and maximize the profitability of
organisation.
Leaders and manager plays a significance role in M&S ltd. Different roles and
characteristics of leaders and manager are as follows:
Leader Manager
Leader in the M&S ltd works to create the Manager of M&S Ltd works for the current

future. process in organisation.
Leaders always works to make changes in
organisation
Managers make decisions to achieve balance
of resources.
Leaders are always ready to take risks Managers try to avoid the risk and tries to
control the activities.
Leaders always see problems as an
opportunity and challenges.
Managers analyse the problems and tries to
resolve it soon.
Leaders in M&S ltd creates a vision for the
future achievement of company.
Manager focus on setting, measuring and
achieving goals of M&SLtd.
Leader’s works innovatively, they are not
bound to do in a process manner.
Managers work in a particular manner and
follows a procedure.
Leaders focuses on motivating their
employees and followers and try to build a
healthy relation with them(Pless, Maak and
Waldman, 2012).
Managers of M&S ltd. took decisions and
communicate it to the employees. They focus
on direction.
Leaders aim for the growth and development
of organisation.
Managers oh M&S Ltd works for the
attainment of the required results.
Leaders in a company will works to promote
changes.
Managers will makes steps to remove the
changes on any activity.
A leaders will work to align the people in
organisation.
Manager will focus on the policies and
procedures.
The various functions of leadership are:
 Setting goals is the primary function of a leader for his team member in orfer to
achieve a task.
 Leadership helps in organising activities of the task and resources for the task and
make it available to the right members.
 Leadership enables a leader is able to take right actions or decisions for task without
depending on anyone.
 The leaders are tend to direct and motivate his subordinates to perform a task.
Whereas, the functions of management in M&S Ltd are as follows:
 Planning is one the fundamental function of management controls all the planning
which are needed for the organisation to achieve its objectives. It includes setting the
mission, goals and strategies of the M&S ltd.
 Organising is the controlling the overall organisational structure of M&S ltd, which is
an integral function of M&S ltd. it includes matching and balancing the resources of
organisation.
 Controlling is the motoring takes place to make sure everything goes as it planned.
The management helps the organisation in checking whether all other functions are
working efficiently and effectively for M&S ltd overall profitability.
P2. The role of a leader and the function of a manager in different situational context.
Situational leadership refers to when the leader or manager of an organisation must
adjust his style to according to the different level of employees as per the different situation
arise. With situational leadership, it is up to the leader to change his style, not the follower to