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Management Operations TABLE OF CONTENTS

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How managers and leaders impact M&S and recommendations for future improvement 7 TASK 2 7 1. Suggestions on recommendations for future improvements at M&S 12 CONCLUSION 12 REFERENCES 13 INTRODUCTION The planning, forecasting, organising, coordinating and controlling of various functions of business activities in an organisation is known as management. Their structure is hierarchical and consists of marketing, finance, operations and human resource management, which have head managers and leaders along with employees that work in a team under each department.

Management Operations TABLE OF CONTENTS

   Added on 2020-10-22

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TABLE OF CONTENTSINTRODUCTION........................................................................................................................................................................................................TASK 1.........................................................................................................................................................................................................................1. Introduction to M&S and its management structure.......................................................................................................................................2. Definition of manager and leader and comparison of their roles and characteristics at M&S.............................................................................................................................................................................................................................3. Analysis of differences of managerial and leadership roles with various theories.........................................................................................4. Examples of situations at M&S and examination of managers and leaders roles application........................................................................5. Application of different management and leadership theories at M&S for growth andsustainability.......................................................................................................................................................................................................6. Assessment of strengths and weaknesses of theories of approach..................................................................................................................7. How managers and leaders impact M&S and recommendations for future improvement.............................................................................TASK 2.........................................................................................................................................................................................................................1. Introduction to operations management at M&S and their key approaches...................................................................................................2. Roles and responsibilities of leaders and managers at M&S..........................................................................................................................3. Importance and Value of key approaches for achievement of M&S's objectives........................................................................................4. Evaluation of managers and leaders effectiveness in improvement of operational efficiency...........................................................................................................................................................................................................................5. Assessment of impact of external business environment factors on operational management...........................................................................................................................................................................................................................6. Critical evaluation of impact on M&S's operational management in wider businessenvironment......................................................................................................................................................................................................7. Suggestions on recommendations for future improvements at M&S...........................................................................................................CONCLUSION..........................................................................................................................................................................................................REFERENCES...........................................................................................................................................................................................................
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INTRODUCTIONThe planning, forecasting, organising, coordinating and controlling of various functionsof business activities in an organisation is known as management. A group of employees or asingle person is responsible for this continuous and pervasive function. It is dynamic in natureand aims at achieving goals and objectives with the help of certain rules and principles. Whileoperations are different functions done which include raw material conversion into finishedproducts and consists of processing, inspecting, transporting and storing of these items. For this project, M&S has been selected which is a multinational retail clothing companyand operating globally. It was founded in 1884 and currently has over 900 stores, globally. Thisreport will compare various roles of leaders and managers as well as their application at M&S. Itwill demonstrate an appreciation of the role they play in operations management and understandtheir relationship in business environment. TASK 11. Introduction to M&S and its management structureM&S is a clothing company which sells clothing for men, women and kids as well asvarious accessories. It has a multi brand organisational structure that includes managers andleaders at each department. They consist of finance, production, sustainability, expansion,communications, human resources, business development and logistics. Their structure ishierarchical and consists of marketing, finance, operations and human resource management,which have head managers and leaders along with employees that work in a team under eachdepartment. 1
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2. Definition of manager and leader and comparison of their roles and characteristics at M&SManager:Managers are individuals of an organisation that are accountable for various managementoperations and functions. They are pervasive and their roles consist of making plans, organising,staffing, controlling and taking important decisions at the company (Schönsleben, 2016). Theircharacteristics are:Knowledgeable Managers of M&S have an understanding of the industry which they work in. This makesthem knowledgeable about all information that can be beneficial for their company's success andgood performance. ReliabilityEveryone at M&S relies on managers to take important decisions as they are the plannersand coordinators of various functions. Subordinates and senior management depend on thembefore starting their work.2Illustration 1: Hierarchical Structure
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