Report on Management Operation- M & S Ltd

Added on -2020-02-17

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ManagementOperation
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Definition and comparison of different roles and characteristics of a leader and a manager1P2 Application of the role of a leader and function of a manager in different situations......2P3 Application of different theories and models of approach................................................2M1 Analysis and difference between the role of a leader and function of a manger by applyingtheories and concepts..............................................................................................................3M2 Assessment of strength and weaknesses of different approaches....................................4D1 Critical analysis and evaluation of different theories and approaches of leadership........5TASK 2............................................................................................................................................5P4 Key approaches to operations management and roles of leaders and managers...............5P5 Importance and value of operations management in achieving business objectives........6M3 Ways to improve efficiency of operational management by leaders and managers........6P6 Impact of factors of the business environment on operational management and decisionmaking....................................................................................................................................7M4 Effect of different factors on the business environment and wider community..............8D2 Critical evaluation of application of operations management and factors impacting onwider business environment...................................................................................................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONManagement operations refer to the practice which involves process of designing andcontrolling the function of production and redesigning business operations. This process is onethe most important factors in the economic growth of the company (Slack, 2015). It includesutilizing resource of the company such as employees, materials, tools and equipment andtechnology in an effective way. It also consists of developing various strategies and plans alongwith methods and techniques to be used in order to achieve the objectives of company. Majorrole is played by the leaders and managers in this function who guide the staff towards attaininga common goal and helps to increase their efficiency and productivity. In the given report themanagement consultant for M & S Ltd. M&S is a retail company which retails the clothing, foodproduct, home products.Needs to analyse various roles of leaders and managers as well as thebest approaches and practices for the process of operations management in the company.TASK 1P1 Definition and comparison of different roles and characteristics of a leader and a managerLeaM&S is working internationally and providing services to global customers. It has 852stores in UK also in other countries it has so many stores like 52 stores in India, 48 in turkey, 37in Russia, 27 in Greece, 17 in Ireland, 14 in France, 11 in Poland, 6 in Hungry and Finland andits ha 5 stores in Spain. Total 83,069 employees are working in this organization in all over theworld. In the year 2015 its gross profit was 3,986 and in 2016 it increased to 4128. Net incomein 2015 was 487 and in 206 it was 407.der refers to a person who has an authority over hissubordinates within his field and can influence the employees. He guides and provides new ideasin the organisation whereas, managers are those who manage the activities and tasks provided bymanagement. They do not apply own ideas and methods in the process like leaders and onlyadhere to the guidelines provided to them (Jacobs, Chase and Chase, 2010).Leadership styles- There are 4 types of leadership styles that can be adopted by M&S.Autocratic- In this leadership styles the decision making can be done only by the seniorauthority of the organisation. In M&S the senior manager can make the decision fromtheir own. The other team members are not involved in that decision making process. Paternalistic- This leadership style defined as the strong relation between the leader andthe employees of the organization. The work environment is just like their family. theeach employee have respect for other employees. The leader treat their employees as a1
parent. They work with the loyalty and trust so they can achieve the objective of theorganization. Democratic- the democratic leadership style can be defined as the employees can maketheir involvement in the decision making process so that company can have the benefit ofthose opinions and suggestions. The democratic approach of leadership is the bestapproach for any organization. They can adopt in their system so that they can get morework from their employees.Transactional: Leaders can use this style, they can provide rewards or punishment to teammembers on the bases of their performance. Leaders have power to review that workingof the person and correct their mistakes so that they can contribute in achieving goal ofthe organization.Laissesz-faire- In this leadership style the all workers have the access in the decisionmaking regarding the organization. The followers of the organization have theindependency to keep their opinions in the decision making process. The senior authorityprovides freedom to the employee to work as they want. Management stylesDirective style: It is the type of management styles in which managers closely control andmonitor the performance of workers. Individual motivates them so that they improvetheir performance. It is an effective way and help in resolving issues of the company.Affiliation style: It is the management style in which managers focus on creating harmonybetween employees and managers. There is good relationship between staff andmanagement. Definition: Leader is the person who leads to team members and guide people so that they canimprove their capabilities. Manager is the person who manage the employees and guide them insuch manner so that they contribute well in achieving goal of the organization. M&S adopts democratic leadership style in which leaders involve the employees indecision making process. By this way they feel motivated and work better for the organization.Cited firm adopts Affiliation style that helps in minimizing conflicts situation in the workplace.These are the great styles for the M&S that help in managing its staff members well andencourages them well. I think it is the best suitable styles of leadership and management by thisway cited firm can accomplish its objective. It supports in developing strong relationship with2

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