Role of Leaders and Managers in Operations Management at Tesco

This document discusses the role of leaders and managers in operations management at Tesco. It explores different leadership and management theories and their application in diverse organizational situations. The document also highlights key approaches to operations management and their importance in maximizing efficiency and market share.

Management &
Operations

INTRODUCTION
Management and operation is important for attaining business objective of firm in set time
frame. It has been determine that operation administration assist in managing several process of
firm in effective manner. For the effective completion of this written document, Tesco is the
company which is considered. This venture was incorporated in 1919 by Jack Cohen and located
in UK. It specialises in grocery and general merchandise and offers its products and services
globally across the world. The main purpose of the report is to explain about role and functions
of leaders and managers and different leadership and management conceptions (Saucedo-
Martínez and et. al., 2018). Further, it will consider information about role of leader and manager
in different situation, theories of situational, system and contingency leadership as well as key
approaches to operation management and importance and value of operations management. This
document will also describe about business atmosphere components that influence operational
administration and determination devising through leaders and administrators.
TASK 1
P1.
Definition of leader and manager
The leader is defined as an individual whose main motive is inspiring its workforce of
enterprise. In reference to Tesco, the leader is highlighted on motivating staff in effective
manner. And also it helps in completion of aim and objectives in granted duration. The leader is
accountable for assigning task to its workers and also concentrates n executing it through
workers in targeted time (Ferguson and et. al., 2019). It improves the profits and efficiency level
of firm. Whereas, the manager is the person who emphasised on making adequate plan, conduct
a framework, staffing and provide guidance and determining or controlling the functions of
business in effective form. It maximise the experience level of a person and also the execution of
workers in future.
Function of a manager
Planning- It is the main function of manager and in Tesco with the assistance of this
function, the administrator of firm devise plan to meet the enterprise aims and objectives. The
manager frame plan so that employees perform their work as per them and attaining their
objectives.
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Organising- It is another effective function of manager and with the help of it administrator
of Tesco organise planning process and analyse that which worker or team are best suited for
specific task and perform their work in better form.
Controlling- To make all the above functions, within it, manager make control on business
activities and operations so that goals and objectives can be attained in efficient form and making
any required modifications when they are not (Reid and Sanders, 2019).
Directing- Within it, manager lead and direct worker and team regarding their task so that
they are well aware about their work and attain set goals in improved form.
Difference between leader and manager
Basis Manager Leader
Meaning The administrator is a
person who highlighted on
devising effective plan,
conduct a framework,
staffing and offer guidance
and also determining and
controlling the functions of
company in adequate form.
The leader is includes
because an individual who
emphasised on encouraging
its workers of venture. In
reference to Tesco, the
leader make concentrations
on inspiring staff for
executing their work in
better form.
Approaches The manager is very
essential for providing
effective data to its workers
in context of policy and
procedures.
Moreover, the leader also
wants to offer the
visualization of company for
carry forward diverse
project and work in
excellent manner.
Subordinate Employees are assistants of
administrator.
Followers are the supporters
of leader.
Style The administrator utilises
transactional way (Zurich
and Documentation, 2018).
The leader utilises
transactional style.
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Role of leader and manager
The role of managers and leaders is different in Tesco. They are having several
accountabilities that have to be attained in reference to administrator the functioning of
establishment.
Leader
Strategist: Leaders of Tesco have to develop several initiatives for finding out and analysing
current situation of business.
Decision maker: The leaders have to measure and determine business situation in effective
form. They have to make strategic determinations for the enterprise (Faruk and et. al., 2018).
Manager
Monitor: This role is included with governing and supervising several business actions.
Conflict resolution: The administrators of Tesco are considered in monitoring numerous
issues and fights that take place between workers and subordinates.
Leadership theory
Contingency theory of leadership – As per this concept, it is involved that efficiency of
leader is contingent on the way of accepting leadership in several business circumstances. Ther is
requirement of administrating the examining f several business situations and determining the
several determinations. Contingency theory summarises that leaders have unique leadership form
that can be utilised for leading the workers. On the other hand, administrators utilise this theory
for accepting the current situation and making teammates work.
Management theory
Management by objective- It is considered as a management concept that offers description
towards the objective and aim of the management activity. The concentration on offering
effective involvement for attaining aim and gaining positive results (Fettermann and et. al.,
2018). In reference of Tesco, it is crucial to implement different conception to the company
maximises the efficiency while executing several work in context of workers in effective form
and also accomplish positive outcomes.
Hard management and soft leadership skills
Hard abilities indicates to teachable and measurable skills, like writing, reading, statics
and others computer related ability to utilise computer programs. Accounting, proficiency in the
Microsoft office, software and computer based abilities are some effective example if hard
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management skills. Whereas, soft skills indicate to those nature qualities and interpersonal
abilities which symbolize an individual’s relations with other individuals. In place of work, soft
ability are included to be a harmonize to inflexible sills which refer to an individual’s
information and professional abilities (Choi, Wallace and Wang, 2018). Problem solving,
communication, time management, leadership and many more are some example of soft skills
which can be effectively adopt by the management and employees of Tesco.
TASK 2
P2.
There are numerous roles and accountabilities are executed through leader and administrator
in diverse organisational situations. Some of the examples are defined as below in context of
Tesco:
Conflict resolution- It shows the achievement that has been taking or solving the conflicts that
occur in business venture and imposes unfavourable influence on the action and process of
enterprise as well as execution stage of manpower. For instance, In Tesco, within the condition
of solving inconvenience that assist in producing goods and services according the demand of
consumer and also it maximise efficiency level and profits. It assists in attaining goal and
objective and also forms effective team for this motive. When the worker executes their task in
group then chances of arising issues are high due to several reasons like ineffective
communication, unclear decision and ineffective relation with its workers.
Roles of leader: In this situation leader play an effective role by clarifying the vision of firm
in order to execute the work according attaining the aim. It is required to have a needed ability
and knowledge for executing work in developed form. Thus, it is needed to have effective
communication in teammates for handling problem to its workers for accomplishing positive
result and carry out the task in better form.
Role of manager: In reference of Tesco, the administrator and leader are most significant
for designing effective strategic plan and they concentrate on assigning the task which must be
completed (Slack and Brandon-Jones, 2018). The manager also provides required resources to
employees for executing their assigned work in effective manner.
Rapid change: There are several types of changes which must be arisen within a company for
fulfilling the requirement of consumers. There are several benefits in relation to good and
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services that must be provided by venture accordant to demand. For instance, the administration
of Tesco concentrates on devising changes or modifications in offering deliverance facilities to
its target audiences and also innovative technologies for gaining rivalry benefits. It is crucial to
have effective modifications in the venture y organising training sessions for its assistants that
assist in maximising the ability and information for perform dissimilar duty in improved manner
(Gibson and Parkman, 2018). It is essential for venture to bring quick modification in companies
for carry out their several tasks in adequate form.
Role of leader- In the situation of rapid change, the leader concentrate ion assortment of
skilled and knowledgeable workers for carry out the diverse project or exertion in an appropriate
form through performing new tools.
Role of manager- They are crucial for forming effective plan of action so that the person
can execute their work in developed form.
P3.
Situation leadership Theory- Within this, the leader execute their accountability as per
diverse circumstances. This concept is developed by Paul Harsey and there is several type of
guidance like selling, telling, delegating and participating. So in context of Tesco, the
administrator concentrates on accepting the effective theory in diverse condition which offers
direction to its employees for executing work or task in efficient way by solving several conflicts
and issues.
Strength- It is beneficial to provide motivation and fulfilment to its workers and it is also
beneficial for providing development and enhancement to its workers for taking effective
determinations during specific time frame.
Weakness: The main limitation in context of this concept is that they do not offer effective
data regarding leader and also create confusion in enterprise which is measured as a main
weakness for the establishment.
Situational system leadership Theory: Within it, leader concentrates on dealing several things
in effective form and also carries out obligations in context of offering task in an effective way.
In Tesco, the individual concentrates on executing duties in amended form for offering efficient
guidance to workers (Meredith and Shafer, 2019). It is required for manpower to offer healthy
atmosphere to its employees without administrating any type of problem. The guidance must be
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adopted in respect of new business enterprise for executing different execution in context of
business in effective mode.
Strength- This concept is effective for the new commerce enterprise as it is required to
assign work to its employees in methodical way through analysing all the policies process and
tactics which assist in accomplishing positive results during specific stage of time period.
Weakness- The key limitation of this module is that it occurs issues and difficulties which
arise during managing several process and plan within enterprise in an effective form.
Task oriented theory- This conception concentrates on allotting tasks and the execution that is
needed to accomplish the positive results through completing the work on time (Lee and Tang,
2018). In context of Tesco, it is beneficial for the teammates to plan and organising several
method in an effective form and also assign to its workers and effectively communicate the
expected aims in context of attain it.
Strength-The capability of this form is to make clear the motive or want of firm that must be
unfurnished through its leader. The teammates concentrate on executing their accountabilities
and duties in an adequate form throughout the specific stage of time frame.
Weaknesses- The disadvantages of this theory are that it is hard for bring or make
modernism in executing the effort in effective way because it reduce the moral of the workers
and they get demotvated.
Contingency theory of leadership–As per this concept, it is summarised that effectiveness of
leader is contingent on the way of accepting leadership in several business circumstances. There
is requirement of administrating the examining of several business conditions and determining
several decisions. The respective theory considers that leaders have unique leadership forms that
can be utilised for directing the workers. On the other hand, administrators utilise this concept
for accepting the existing condition and making teammates work.
System theory of leadership- This is acknowledged as the leadership that helps leaders for
creating business situations within individual are performing at diverse levels of efficiency and
administrating the company functions (Cole, Stevenson and Aitken, 2019). As per this concept,
there is effective administration for diverse business divisions.
The application of chaos theory and management by objectives
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Chaos theory indicates that there are several things which require changes or modifications
that must be associated to international economic hold back or bring modifications in customer
performance and depression that occur at the marketplace. In context of Tesco, it is needed to
implement the several theories of business firm must be capable to bring a change for
eliminating losses that occur in diverse situations and considered as chaos. Thus theory is crucial
to bring alteration within business venture that must be adopted in upcoming time.
The management by objective is determined as a management model which offers
description towards the objective and goal of the administration activity (Russell and Taylor,
2019). It concentrates on offering appropriate involvement for attaining aims and gain positive
results. In reference to Tesco, it is needed to execute the diverse theory to the company to
maximises the effectiveness when executing several work in context of workers in effective form
and also accomplish positive outcomes.
TASK 3
P4.
There are several tools in the operation administration that has to be followed by the firm for
accomplishing the developed efficiency and maximising its market share by executing at larger
extent. The description of some key approaches to operations management in context of Tesco is
defined as under:
Six sigma: It is the approach which is instantly connected to maximising the quality of the good
and reducing the cost related with the good through minimising the waste. It is famous method
utilised by the management of Tesco that assisted venture in reducing the waste of the assets and
maximising the quality of commodities so that it can accomplish economy of the scale and their
advantages associated to the monetary value in on the good and maximised its profit margins
through the time.
Role of Tesco leaders and managers -It is organises several phases of six stages for
eliminating the imperfections and issues in the goods within Tesco. These phases are explain,
determine, examine, develop and manage. The administrator and leader of Tesco have to
organise determination at the time of this activity for finding out complexities and influence in
business of Tesco due to defects.
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Lean manufacturing: Lean production is also a tool that is accepted through the firm and
operational administration where in this concept; company tries to follow some principle
associated to maximising its cost (Dai and Tayur, 2019). This tool is beneficial to the company
such as test for introducing cost of commodity within the firm and finding out each good through
reducing its cost. This tool is beneficial to the firm such as test for introducing the monetary
value of product and utilising their assets in an effective form so that form can accomplish a
rivalry benefits within the marketplace
Role of Tesco leaders and managers- In order to administrate progress of several
organisational actions and functions, there are five phase of lean principle such as specifying
values, male the value stream flow organisation, execute and perfection of the work. this provide
assistance to Tesco administrators and leaders for determining and measuring target audiences
needs (Glock and et. al., 2019). With the help of all these phases, administrator and leader of the
firm offer quality facility in easier form to its consumers according their demands. After this
process, administrator is accountable for developing plan and strategies to fulfil consumer’s
needs. It will instantly involve in making brand image of firm more rivalry and successful as
well.
P5.
The significance of operation management can be understood in easier form which assists in
attaining positive results in business firm. It signifies several type of system which must be
utilised through enterprise for executing several operations within business enterprise. There are
several kinds of tactics such as six-sigma, total quality management and others which assist in
minimising the cost and reduce wastage. In reference to Tesco, it is required to effective use of
assets through utilising several approaches which assist in acknowledging the importance of the
activity of operation management. It assists in maximising the level of effectiveness and also
executes the several functions in an efficient form. It is required to make effective vision for
smooth functioning of company.
Process design- In operations and management, it helps in entire designing or controlling the
activity so that it concentrates on converting the vision and mission of business enterprise for
attaining positive results. There are several phases that must be obeyed by business enterprise for
effective sequencing of operations team within organisation (Gunasekaran and et. al., 2018). The
administrator of venture concentrates on including the entire activity that must be completed for
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buying diverse commodity at specific stage of timeframe. In reference to Tesco, there are several
actions and process that must be administrated in an effective form for fulfilling the target
audiences.
Logistic and inventory management- For the purpose of having several inventory it is
required to have a logistics management. They concentrate on offering the goods and facilities to
its final customer within a granted time duration and also they concentrates on effective logistics
method for bring the goods and commodity in particular time frame to its end consumer.
Scheduling- There are several types of process and purpose that must be executed through
company for executing several process in an amended form. There are several actions that must
be planned for executing in a particular time frame (Kumar, Mookerjee and Shubham, 2018). In
reference to Tesco, there is the demand of actions and taking chronological phases for providing
final commodities to its consumer according their demand. It is required to have a effective or
administrated inventory and also store catalogue in appropriate way.
TASK 4
P6.
Corporate social responsibility- It is explained because a commerce conception that takes part
to the efficient growth through inter-house efficient, moral and atmosphere reimbursement to all
its stakeholders. In Tesco, the administration of the corporation structuring CSR policy that is
effective to the shareholders and also for the wellbeing of the civilization. The venture invest it is
a small part of profit, that is increased though its commerce operations and actions, for wellbeing
of society and environment in form of organising education programmes, conduct atmosphere
protecting and secure practices, planting, counselling programmes and many more. The
enterprise runs its commerce in efficient form through including all the actions and activity that
help in saving and reducing the waste of natural assets so that the enterprise can offer its
involvement in environment protection. The manufacturing department of the enterprise also
used efficient quality goods and raw material to produce commodities as well as organise an
appropriate production that does not form negative influence over the environment (Saucedo-
Martínez and et. al., 2018). It is also significant for all the commerce ventures as each company
are recognized and operate in civilization so the company appropriately considers the wellbeing
of the society and environment.
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Culture- It refers to the opinions, beliefs and communal demeanours of person of a specific
region. It plays an effective function in process administration during operation process, the
culture of the workers are deemed and as per to that plan of action and plans are made and
developed to exploit the effectiveness of the workforce of a definite civilization. In Tesco, the
pronouncement creation of leaders and managers impact when the administration will not create
plan of actions according to customs of country so that local workers can also execute their task,
then it negatively determination making.
Value- It is explained like an essential factor of commerce of a corporation as the
commodities and facilities are contrived through the corporation which deem worth and clients
are ready to buy then by paying any financial value. It affects the pronouncement making of the
administrations and leaders when the produced commodities have some worth for customers and
help the company and assist the venture by improving effectiveness and market share (Ferguson
and et. al., 2018). It negatively affects the decision making of the leaders and managers when
they created goods are not capable to accomplish needs of customer. In the firm, the managers
and leaders concentrate on improving an appropriate place of work where workers utilize their
all efficiency in producing goods.
Ethics- It signifies to the process of performing performance through including civilization
and standards. If the administration of the venture provides safe and secured place of work and
frame effective plans, tactics and policies to perform the task in effective manner. Ethical
business distress refers to a business that operate by including all lawful activities, regulations
and many more to offer the benefits to its stakeholders (Reid and Sanders, 2019). In Tesco, if the
venture will not perform in legal manner then it influences the determination devising of the
managers and leaders.
CONCLUSION
This has been summarised form the defined information that management and operation is
an effective process of different business activities and operations of company in better form.
There are diverse functions and functions of leader and administrator help in attaining the
business goals. Within company, there are several kinds of situations are arisen and leader and
manager play n effective role within them. Different theories like system, situational and
contingency or approaches to operation administration like six-sigma and lean production assist
in managing the business activities. Process design, scheduling and logistics and inventory
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management assist in managing stock and reduce waste of material. Different business
environment factors also create an effective influence over operational management and decision
making through leaders and administrators.
REFERENCES
Books & Journals
Saucedo-Martínez, J.A and et. al., 2018. Industry 4.0 framework for management and operations:
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Ferguson, N.T. and et. al., 2019. Secure management of operations on protected virtual
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Wiley & Sons.
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Cole, R., Stevenson, M. and Aitken, J., 2019. Blockchain technology: implications for operations
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