Values, Ethics and Diversity Impact on Woolworths: A Management Perspective

This paper describes the values, ethics and diversity impact on Woolworths. This describes the measurement and policies that the organization takes to satisfy employees. This ensures the organization to fulfill the basic needs of the society with the political framework and environment of the society. Values, ethics, and culture is an important concept for the Woolworth to perform effectively in the world of business. This paper will highlight the impact of these on Woolworth and the role of a manager within it.

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Running Head: MANAGEMENT PERSPECTIVE 0

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Executive summary
This paper describes the values, ethics and diversity impact on Woolworths. This describes the
measurement and policies that the organization takes to satisfy employees. This ensures the
organization to fulfill the basic needs of the society with the political framework and
environment of the society. Values, ethics, and culture is an important concept for the
Woolworth to perform effectively in the world of business. This paper will highlight the impact
of these on Woolworth and the role of a manager within it.

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Table of Contents
Executive summary.........................................................................................................................1
Introduction......................................................................................................................................4
Values of Woolworths.....................................................................................................................4
Customer obsessed.......................................................................................................................5
Inspirational.................................................................................................................................5
Being responsible.........................................................................................................................5
Collaborative................................................................................................................................6
Quality.........................................................................................................................................6
Ethics of Woolworths......................................................................................................................6
Organizational theory and research methodology including comparison with an alternative
theory of Woolworths..................................................................................................................7
Research strategy.........................................................................................................................8
Action-oriented research..............................................................................................................9
Role of ethics and ethical practical relevance to Woolworths.....................................................9
Legitimacy and role of the management function.......................................................................9
Qualitative analysis....................................................................................................................10
Diversity........................................................................................................................................10
Conclusion.....................................................................................................................................11
References......................................................................................................................................12

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Introduction
Australian organization Woolworth has more than 3000 stores in New Zealand and Australia.
This organization has a main office in Sydney. It is one of the largest public organization in
Australia. This organization employs 180000 people. Australia largest private employer
organization is Woolworths. This organization serves more than 21 million consumers per week
by its outlets (Filho, 2016). In today's time, this is important for organizations to retain good
relations with customers by inside parties of the organizations. Insider parties of the
organizations are shareholders, stakeholders, management, and employees. Management
perspective deals with all aspects related to the success of the management process. This
provides training and knowledge to enhance skills and personality for leadership, project
management, communication skills, and workforce management and so on. These aspects play a
vital role in the success of the organization and indirectly in the success of a manager.
Management perspective applied to a field that needs resource management and workforce setup
(Idowu, 2012). Values, ethics, diversity impact on the culture of an organization, and role,
performance, and behavior of managers within the organization have been covered under the
following discussion.
Values of Woolworths
Core values of Woolworth are to create better experiences with the better experience of a life of
customers. The manager is proud of the achievements of a group by the journey to deliver the
purpose of the group. Heart and soul of Woolworths are values that guides managers to behave
regularly to customers and suppliers. The values of Woolworths are underpinned and inform
leadership to the passionate advocacy of the brand. They seek to embed values of Woolworth

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across all dimension of business. Values of Woolworths are customer-obsessed, responsible,
inspirational, committed, and collaborative to quality (Carroll & Buchholtz, 2016).
Customer obsessed
Meaning of customer-obsessed is to consistently listen to customer for improving and enhance
the experience of the customer. This requires a complete shift of business that builds customer
relationship with the function of operating a business. As a leader of Woolworth, it is important
to let the employees know that the organization values their feedback. The team of customer
service team members provides a direct line of communication to customers that identified
current failings or issues (Newton, 2014).
Inspirational
Inspirational values of Woolworths is to uplifting motivate others to bring out the best from
employees. The organization encourages others to worthwhile to become and do. The role of
Woolworth manager within this value is to humility rather than pride. This helps organizational
employees to overcome from the difficult circumstances (Shields, et al., 2016).
Being responsible
Woolworth is responsible to have an effective performance with a clear duty to consult, inform,
and provide detail on aspects of performance in general. The manager of Woolworth is
responsible for overseeing a group of employees and the department. Managers utilized each
sector of business with rely model on leadership and the ability to operationalize the structure of
management (Burke, 2013).

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Collaborative
Woolworths utilizes joint efforts of individuals or group work to accomplish the target of the
organization. This involves the ability to contribute and view the content over a network. The
role of manager of Woolworth is being an active member to achieve a common goal. Managers
motivate employees of the Woolworths to focus on the purpose of their work. Manger provides
visibility within the objective of the team to involve them to set a goal. They work with a
member of the team to assign specific roles (Methner & Hamann, 2015).
Quality
Quality of the products is known as the heart of Woolworths. This organization is committed to
delivering quality products. The product and services of the organization are consistent Quality
products makes a significant involvement for long term revenue and profitability. This allows the
organization to provide good services. Manager of Woolworths plays a vital role to ensure that
product meet thresholds of acceptability. They direct, plan and coordinates quality assurance
programs to formulate policies of control. They also work to improve profitability and efficiency
by reducing waste (Aldi, 2012).
Ethics of Woolworths
Ethics are the most important priority for Woolworths. The leaders have a highly competitive
world. This organization has rapid advancement of technology, products, and services of
competitors with the effective globalization opportunities to name the most obvious. Ethics
recognized a achieve recognition as a success factor. Ethics not only affects the process of
decision making they affects the culture of an organization. Ethics are essential to align the
process with the relationship to define relational expectations. Ethics provides a culture to

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Woolworth for promoting ethical behavior with the members to conform the standards by the
culture of Woolworth.
Ethics adds the virtues within the culture of Woolworths. Ethics of the Woolworth are the basic
guidelines to run the business. Woolworths for address the concerns has introduced ethical
sourcing strategy to confirm sourcing of products responsibly by providing perfect direction for
the buying workforce and to protect the corporate reputation with individual business and brands.
The roles of managers are too committed with the upholding human rights with the protection of
the environment and conditions of fair working (Fadairo, 2015).
Organizations are obligated to carry practices based on moral standards with the measurement of
ethics. The activities of Woolworths are aligned with the goodwill and requirements of the
government, business, and community. The management of Woolworth ensures the activities
carried out their stores ethically accepted by the stakeholders. Woolworth deals with retail
activities with more interactions on the variety of products organization sells. The ethics of
Woolworth include to improve the working conditions of a worker in the chain of supply and to
safeguard corporate standing and reliance in products by exploit the right things. Woolworths
expects from suppliers to comply and respect with the criteria set in policy to continue work with
the policy to support the supplier who demonstrates continual improvement. This organization
supports suppliers to open about the challenges of finding out practical solutions (Fadairo, 2015).
Organizational theory and research methodology including comparison
with an alternative theory of Woolworths
Research methodology is an efficient plan for researching variety of both quantitative and
qualitative research methods including research of survey, experiments, secondary data, and

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participant observation. The quantitative method targets to classify structures, generate statistical
models to explain observations and check hypotheses. Qualitative methods targets to explain
observations and check hypotheses. This object for detailed completed clarifications including
the perspective of circumstances and events. Woolworth uses participant observation for
collecting qualitative data. Investigators of Woolworths observes people join in routine activities.
This makes an observation of participant descriptive and exploratory for rules (Fenech, 2011).
A behavioral theory of Woolworths differs from the aspects of traditional theory. Woolworth in
behavioral theory considered as a combination of groups through largely conflicting interests. In
traditional theory, around no conflict of objectives between the organization and the individual.
In the behavioral theory conflict between the members of the coalition is inevitable. This is never
fully resolved at any time. This is a constant process of negotiating between the organization and
members (Fenech, 2011).
Research strategy
The main components of research strategies are research project like research topic area and
focus, the research design, the research perspective, and the methods of research. Woolworth
uses a quantitative survey in the research of business for access to significantly large numbers of
participants. The online sites enhance cheap and wide distribution of surveys and the response of
the organizations to develop a questionnaire to appeal to the respondents. These measures
accurately issue under investigation. These are highly recommended for projects of Woolworths
(Finder, 2013).

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Action-oriented research
This presents the applied research of Woolworths that is engaged towards a modification or
production of references for change. This is a participatory procedure that brings collected theory
and action, reflection and practice. This is accepted by insiders. This is beached in the need to
dynamically involve members to improve ownership. After the completion of the project,
applicants implement the change. Action-oriented research is a critical approach for reflection,
research, and change to achieve the practice of Woolworths.
Role of ethics and ethical practical relevance to Woolworths
Ethics of Woolworths promotes a culture to encourage employees to deliver quality services and
goods with improve time and image of the organization to outsiders. Ethics of Woolworth's
progress the operations of Woolworths with a mission statement that summarizes all the ethical
standards. Employees of the organization are expected to deliver a key role to ensure that the
organization remains competitive in the market with the delivery of innovation to target markets.
Ethical practices are important to deliver viable outcomes that are in line with the expectations
and needs to target market with the ethical practice that has been adopted (Vinay, 2015).
Legitimacy and role of the management function
Managers of Woolworth work in specialized areas to report information and analyze the
performance areas. This involves studying the strategies with the organizational comparison to
perform a strategy of the organization and with the comparison of performance for a specific unit
of a group within Woolworth.
The market of Woolworth has increased by 0.3% over the last periods with the more
involvement of management functions. Families like to consume more energy production with

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the support of the supermarket. This organization is in the turning favor of organic and healthy
products.
Functions of manager in Woolworths have mandate the food standards codes be adhered to.
Packaged food should have a nutrition information table on the label of displaying the quantities
of saturated fats, protein, and energy as a recommend requirement of daily products (Mathooko,
2012).
Qualitative analysis
This organization is listed in the stock exchange with the retail sector. Woolworth is the second
largest business in Australia by revenues and profits. This analysis presents the performance of
the Woolworths compare to other organizations. This organization has offered one billion share
application. The shareholders of the organization want to invest more. The growth of the
organization has increased with a constant rate. This organization has launched the scheme name
called project refresh strategies and everyday low price to present focus on end to end line
products of supermarkets. The qualitative analysis presents more profits to shareholders.
Diversity
This organization focuses on diversity. The leader injects new thinking and energy to the
organization as a component of the strategy. The evolving needs of customers understand by the
organization. In the last few years, a variety of areas has been shown by talented women.
Diversity in management is important as the environment is more important to accept the
challenges. Women are 55 percent of Woolworth workforce. This represents 16 percent of the
team. The benefits and opportunities of having more women in leadership are clear. This
organization is continuing to celebrate and recognize multicultural diversity and grow the

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employees to reproduce the diversity of customers. The targets of Woolworth includes 100%
team member responsible for the hiring to have accomplished inclusive leadership. The stores of
Woolworths have the cultural background and ethnicity to understand and engage the
community. This diversity of organization supports access to opportunities and employment
pathways for migrant arriving in Australia.
Conclusion
In the end, it is easy to say that Woolworth follows the functional and strategic level of
managerial functions. Values, ethics, and diversity are very important to maintain the image of
the brand. This organization maintains by focusing on these to differentiate forum from other
markets. These forums cover the satisfaction of customers, good relations with suppliers by
following policies. This organization refers to the stakeholders to take care of the surety for the
satisfaction of employees and customers. This organization contributes towards society to fulfill
its needs. This organization follows the concept of development and growth with internal and
external strategies and policies to enhance the relationship of managers with the employees.

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References
Aldi, J., 2012. Quality Management. The Journal of Financial Management, 07(01), pp. 107-
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Burke, R., 2013. Controlling Techniques. The Journal of Management, Volume 87-104, pp. 31-
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Carroll, A. & Buchholtz, A., 2016. Values of Woolworth. International Journal of Selection and
Assessment, 24(01), pp. 01-03.
Fadairo, S., 2015. Ethics of Woolworth. The Journal of Management and Marketing, 64(02), pp.
18-23.
Fenech, T. A., 2011. Methodology. The Journal of Product and Brand Management, 102(83), p.
361.
Filho, L., 2016. Perspectives of Professionals. International Journal of Science and Research,
05(01), pp. 1829-1831.
Finder, A., 2013. Research Strategy. The Journal of Applied Management, 18(01), pp. 03-26.
Idowu, S. O., 2012. Theory and Practice of Responsibilities. International Journal of
Management, 28(11), pp. 459-469.
Mathooko, F., 2012. Role of Functional Manager. The International Journal of Management,
382(10), pp. 171-177.
Methner, N. & Hamann, R., 2015. Collaborative. The Journal of Innovation, 45(06), pp. 104-
109.

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Newton, C., 2014. Customer Obsessed. Human Resource Management Journal, 24(01), pp. 514-
520.
Shields, J., Brown, M., Kaine, S. & Dolle-Samuel, C., 2016. Woolworths. [Online]
Available at: https://www.woolworths.com.au/
[Accessed 19 07 2019].
Vinay, G., 2015. Ethics. The International Journal of Educational Management, 29(03), p. 334.