Management Perspective: Strategies for Effective Decision Making and Stakeholder Management

This report presents characteristics as well as methods that will be used by the manager to improve the performance of the company. It also discusses strategies for improving the different personality of shareholders and effective communication with culturally diverse stakeholders.

Running Head: MANAGEMENT PERSPECTIVE
MANAGEMENT PERSPECTIVE

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Executive Summary
The main aim of this report is to understand the issues of the organization. Dominos Pizza
delivers fast food to their consumers at the global level. This report present nature of
naturally occurring data and their role in affecting the behaviour of others. It also discusses
structure and characteristics of an organisation that can influence their managers for making
effective decision. It also discusses the strategies as it is associated with the employee
relationship and cultural diversity.

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Table of Contents
Introduction...........................................................................................................................................4
Summary of Assignment 1....................................................................................................................4
Understand the nature of naturally occurring data and how this can be objectively analyzed to inform
your practice and influence your behavior.............................................................................................5
Myers-Brigs Type Indicator (MBTI).................................................................................................6
Analyse and discuss how the structure and characteristics of organizations can influence and constrain
managers and their decision making......................................................................................................7
Analysed by myself.......................................................................................................................8
Analysed by my colleague and friends..........................................................................................8
Conclusion...........................................................................................................................................11
References...........................................................................................................................................12
Appendix.............................................................................................................................................14

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Introduction
Naturally occurring data is an effective tool for examining feasible technique by analyzing
the existing performance of an individual. As a part of Domino’s Pizza, I was liable to
address the information or data that could be effective to improve the performance of the
firm. This report presents characteristics as well as methods that will be used by the manager
to improve the performance of the company. This report also presents the shareholder and
approaches, which could be used by the organization to make an effective relationship with
their shareholder. At last, it recommends strategies for improving the different personality of
shareholders.
Summary of Assignment 1
On the basis of assignment 1, it is evaluated that feasible structure of a company could lead to
employees to make a reliable decision. Consequently, the company would be capable to
enhance their productivity in the least time and cost. Further, it is evaluated that the
organization could imply an effective communication method to enhance their growth by
using hierarchy structure. It could lead the company to make a reliable decision with respect
to the concern of the firm. Each department of the Dominos Pizza supports each other to get
the favorable outcome. I also realized that each department manager plays an imperative role
in boosting the financial condition of the firm. Moreover, it is addressed that the management
department of Dominos Pizza has executed Henry Feyol theory to inspire their employees
towards their allocated work and meet their aim in available resources. This theory facilitates
the executives of Dominos Pizza to retain them for long-term and get a reliable outcome.
This theory enables managers of an organization to make a positive environment at the
working place and motivate the employees to work at the working place (Giles, Stommel,
Paulus, Lester, and Reed, 2015).

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Understand the nature of naturally occurring data and how this can be objectively
analyzed to inform your practice and influence your behavior
The naturally occurring data is information that could be collected by the investigators from
the existing sources. It could also be effective for the accomplishment of the organizational
task (Bryman, 2016). It could also facilitate the researcher to gather feasible information with
respect to the current research matter and meet their goal by using the suitable techniques.
Further, there are certain advantages that mandate an individual to use the naturally occurring
data for performing their business activities and get a feasible outcome. As a part of Dominos
Pizza, I consider three imperative natural occurring data like conversations, emails, corporate
artifacts to collect the appropriate data. From the utilization of conversation method, I would
be capable to directly communicate with their managers and get a realistic result. Further,
conversation means informal conversation among the individual. This method enables me to
discuss my opinion and views of others with respect to any particular concern (Wilson,
2017). It could be both face to face as well as indirect communication. In this, both senders
as well as receivers exchange their message with each other and concluded a realistic
conclusion. Moreover, it is examined that the informal discussion enables both senders as
well as a receiver to give equal value to each other for collecting the accurate data about
current concern (Wilson, 2018). Moreover, it is also analyzed that an individual will be
capable to improve the financial condition of the firm in the available resources. Apart from
this, I also used email method to directly communicate with the specified people of the firm
and understand the concern. It could also be effective for making a feasible solution with
respect to the available problem. Email method could also be imperative for saving time as
well as the cost of the firm. Consequently, Dominos Pizza will also be capable to improve
their existing condition of the firm. This method could be effective for collecting the views
and opinion of managers towards research matter. Corporate artifacts will also be used by me

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to gather the perception and views of research participants with respect to the existing mature
and make a reliable decision. Through this method, researchers will be capable to make an
appropriate decision (Gyekye and Haybatollahi, 2015).
Myers-Brigs Type Indicator (MBTI)
MBTI (Myers-Brigs Type Indicator) is a technique that is established by Carl Jung. This
strategy considers many factors like intuition, thoughts, sensation, and feelings. This method
allows an individual to make a perception about other and conduct the behavior as per their
perception (King and Lawley, 2016). I gave different questions to my colleagues, and friends
to fill it honestly. I gave instruction to give answer honestly, because there are no right or
wrong answers.
(Results obtained from Survey: Exhibit 1)
From the analysis, it is assessed that ENFJs are international learner. The ENFJs emphasize
on expansive. The ENFJs personality shows that I am organised in the field of international
affairs. I may not use clutter but their conclusion regarding people and motives are drawn
much more promptly and are more resilient as compared to those of their NFP counterpart.
This personality appreciates and recognises me. It is stated that there are large number of NFs
who opt to neglect their own needs for desire of others. I have thinner psychological limit and

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sometimes abused by less sensitive people. ENFJs personality shows that I take on more of
burden of other as compared to they can tolerate.
Analyse and discuss how the structure and characteristics of organizations can
influence and constrain managers and their decision making
From the MBTI personality test, it is observed that I have five strength. It shows that how I
can fit into organisation and what I want work.
Effective or Helpful Harmful
Analysed by me Strengths
 Manage a huge amount of
individuals in the least time
 Capable to lead the team members
and influence others
 A high level of social
competences
 Effective leadership style
 Collaborative process
 Prompt decision making
 Manufacturing skill
Weaknesses
 Lack of conversation
skills
 Lack of investment
strategy
 Lack of interpersonal
skills
 Lack of understanding
of others thinking
Analysed by my
colleagues and
friends
Strength
 Quick decision making could lead
me to complete objectives and
goal of the organization.
 Manufacturing ability facilitates
me to enhance profit of Domino’s
Pizza.
Weaknesses
 Robust supervisory
situation.
 Lower compensation
 Lack of capability to
make a reliable
relationship with

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others.
Analysed by myself
From the above table, I observed that I have certain skills that could lead me to give my best
effort to the organization in the accomplishment of the organizational goal. These strength are
Manage a huge amount of individuals in the least time, Capable to lead the team members
and influence others, A high level of social competences, effective leadership style,
collaborative process, prompt decision making, and manufacturing skills. The effective
leadership style assisted me to influence the behavior of others and meet the desired goal
(Zayas-Ortiz, Rosario, Marquez, and Colón Gruñeiro, 2015).
From the above analysis, I also observed my weakness such as lack of conversation about the
ills lack of investment strategy, lack of interpersonal skills, and lack of understanding of
others thinking. I analyzed that the lack of conversation skills could create possibilities of
conflict during the communication. It would decline the image of mine among others
employees. Other weakness could decline possibilities of job security.
Analysed by my colleague and friends
From the above table, it is identified that I am able to make prompt decision as it could lead
me to attain my organization task in least time and cost. Further, my colleagues and friends
gave me feeback that I have manufacturing abilities that facilitates me to enhance the
productivity of Domino’s pizza. Furthermore, they gave me feedback that I have the
capability to favorably lead and inspire others in least time. Thus, it could support me for
better perform in an organization (Karim and Noor, 2017).
Apart from this, they gave feedback that I have lack of communication skills in the
atmosphere that could be a major issue for me because it could negatively impact on the
business growth. As a part of this organization, they gave feedback that I am unable to deal in
competition as there could be chances of lower compensation and it could demotivate the

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employees towards their accomplishment of the goal. Further, they have evaluated that I have
ability to make a reliable relationship with collegues as it helps to improve the performance
of an organization. Apart from this, it is also evaluated that I will consider each component of
weakness to improve my professional as well as personal life in the long-term. I observed that
my strength of an individual could positively impact on the organizational performance while
weakness could negatively impact on organizational productivity (Coccia a, Falavigna, and
Manello, 2015).
Identify the range of organizational stakeholders and explain how managers can
manage effective relationships with them to motivate, manage and lead them to a
preferred decision outcome
Manager of the organization used many motivational techniques to inspire their employees
and retain them for long-term. The manager should imply Hierarchy of Needs of theory by
which they can understand the actual needs of employees and make policy to satisfy the
needs of employees. Consequently, Domino’s would be capable to increase the productivity
as well as the growth of the firm in the least time and cost. Managers should also be higher
social competencies as it could lead to making a reliable relationship with employees.
Through this, the manager could be capable to obtain feasible outcome and sustaining the
image of the firm in the marketplace (Armstrong, 2018). In addition, it is also evaluated that
managers should need to use effective leadership style as it could be significant for inspiring
a huge amount of employees at the same time. As a result, employees would be capable of
accomplishing the organizational task in the least time and cost. Thus, it can also be
addressed that leadership style could also be effective for improving the productivity as well
as Domino’s Pizza performance in the least time. The manager should be promoted decision
maker as per the required situation as it could be effective for the accomplishment of the
organizational goal. It could be effective for retaining employees for a long time. Apart from

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this, it is also evaluated that there are many components that could be considered by
managers to make an effective relationship with their employee and get a favorable outcome
like communication skills, decision-making skills, interpersonal skills, and relationship
building skills. It would also be imperative for boosting the financial condition of the firm
(Lee and Mitchell, 2017).
Apply a range of techniques and strategies to communicate effectively to a culturally
diverse range of stakeholders
Diversity is an essential element, which can favorably impact on the business growth and
deals with the business procedures in an appropriate direction. The diversity can create in the
distinct culture of stakeholders. Dominos can use different approaches like transparency;
improve communication, assessment of shareholders, and recognition in order to increase the
profitability of the company (Young, et al., 2015). Active listening is an effective way to
make communication with diverse culture stakeholders. For example, stakeholders from
diverse culture may use the same words in diverse manners, so the manager of Dominos
should repeat the words that they heard and should ask and confirm if they have not a clear
understanding. Furthermore, to avoid the communication barriers in a diverse culture,
manager of Dominos should avoid the ambiguity. It can be eliminated by direct
communication and making liaison with the diverse cultural stakeholders. Respect
differences are another strategy to avoid the communication barriers from diverse cultural
stakeholders (Dixon, 2017). In this way, the manager of Dominos should provide the
instruction to respect the differences and should also provide proper training to deal with
diverse cultural background stakeholders. As a result, it would be beneficial to reduce the
communication barriers in diverse backgrounds and aids to increase the revenue of the
company. Manager of Dominos should also use the keep an open mind strategy as it would
lead to declining the communication diversity issue at the workplace. It would be also

MANAGEMENT PERSPECTIVE 11
effective to build a good relationship with diverse cultural stakeholders at the workplace.
Managers of Dominos needs to develop the understanding regarding stakeholder’s cultural
backgrounds as it would lead to making effectively communicate with them within an
organization (Gupta, Agarwal, and Khatri, 2016). Manager of Dominos should also maintain
a personal touch with their stakeholders in order to interact with them effectively. It can also
provide support to avoid the culturally diverse issues in the workplace (Abbasi, Tarhini,
Hassouna, and Shah, 2015).
Conclusion
With respect to the above discussion, it can be summarized that employees play an
imperative role in boosting the position of the marketplace. It can also be summarized that the
MBTI and SWOT analysis method supports to examine the personality of an individual.
Furthermore, it can also be concluded that managers should imply many techniques related to
the leadership, motivation, decision making, relationship building and communication for
making an effective relationship with their employees and retain them for long-term. It can
also be summarized that the cultural diversity management technique could also be used by
the managers of an organization to improve the position of the firm and get a reliable
outcome.

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References
Abbasi, M. S., Tarhini, A., Hassouna, M., & Shah, F. (2015). Social, organizational,
demography and individuals technology acceptance behavior: a conceptual
model. European Scientific Journal, ESJ, 11(9).
Armstrong, D. (2018). Organization in the mind: Psychoanalysis, group relations, and
organizational consultancy. UK: Routledge.
Bryman, A. (2016). Social research methods. USA: Oxford university press.
Coccia, M., Falavigna, G., & Manello, A. (2015). The impact of hybrid public and market-
oriented financing mechanisms on the scientific portfolio and performances of public
research labs: a scientometric analysis. Scientometrics, 102(1), 151-168.
Dixon, N. M. (2017). The organizational learning cycle: How we can learn collectively. UK:
Routledge.
Giles, D., Stommel, W., Paulus, T., Lester, J., & Reed, D. (2015). Microanalysis of online
data: The methodological development of “digital CA”. Discourse, Context &
Media, 7, 45-51.
Gupta, V., Agarwal, U. A., & Khatri, N. (2016). The relationships between perceived
organizational support, affective commitment, psychological contract breach,
organizational citizenship behavior and work engagement. Journal of advanced
nursing, 72(11), 2806-2817.
Gyekye, S. A., & Haybatollahi, M. (2015). Organizational citizenship behavior: An empirical
investigation of the impact of age and job satisfaction on Ghanaian industrial
workers. International Journal of Organizational Analysis, 23(2), 285-301.
Karim, N. H. A., & Noor, N. H. N. M. (2017). Evaluating the psychometric properties of
Allen and Meyer’s organizational commitment scale: A cross-cultural application

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among Malaysian academic librarians. Malaysian Journal of Library & Information
Science, 11(1), 89-101.
King, D., & Lawley, S. (2016). Organizational Behavior. USA: Oxford University Press.
Lee, T. W., & Mitchell, T. R. (2017). Control turnover by understanding its causes. The
Blackwell Handbook of Principles of Organizational Behaviour, 93-107.
Salas, E., & Cannon‐Bowers, J. A. (2017). Design training systematically. The Blackwell
handbook of principles of organizational behavior, 43-62.
Wilson, F. M. (2017). Organizational behavior and gender. UK: Routledge.
Wilson, F. M. (2018). Organizational behavior and work: a critical introduction. USA:
Oxford university press.
Young, W., Davis, M., McNeill, I. M., Malhotra, B., Russell, S., Unsworth, K., & Clegg, C.
W. (2015). Changing behavior: successful environmental programmes in the
workplace. Business Strategy and the Environment, 24(8), 689-703.
Zayas-Ortiz, M., Rosario, E., Marquez, E., & Colón Gruñeiro, P. (2015). The relationship
between organizational commitments and organizational citizenship behavior in a
sample of private banking employees. International journal of sociology and social
policy, 35(1/2), 91-106.
Survey:
http://www.humanmetrics.com/personality/enfj-type?EI=1&SN=-25&TF=-10&JP=22

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Appendix
Exhibit 1: MBTI Personality test
1. You are almost never late for your appointments
YES yes uncertain no NO
2. You like to be engaged in an active and fast-paced job
YES yes uncertain no NO
3. You enjoy having a wide circle of acquaintances
YES yes uncertain no NO
4. You feel involved when watching TV soaps
YES yes uncertain no NO
5. You are usually the first to react to a sudden event: the telephone ringing or unexpected
question
YES yes uncertain no NO
6. You feel that the world is founded on compassion
YES yes uncertain no NO
7. You think that everything in the world is relative
YES yes uncertain no NO
8. Strict observance of the established rules is likely to prevent attaining a good outcome
YES yes uncertain no NO
9. It is difficult to get you excited
YES yes uncertain no NO
10. When making a decision, you rely more on your feelings than on analysis of the situation
YES yes uncertain no NO

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11. You often think about humankind and its destiny
YES yes uncertain no NO
12. You believe the best decision is one which can be easily changed
YES yes uncertain no NO
13. You often ponder the root cause of phenomena and things
YES yes uncertain no NO
14. You prefer to act immediately rather than speculate about various options
YES yes uncertain no NO
15. You trust reason rather than feelings
YES yes uncertain no NO
16. You are inclined to rely more on improvisation than on prior planning
YES yes uncertain no NO
17. You spend your leisure time actively socializing with a group of people, attending parties,
shopping, etc.
YES yes uncertain no NO
18. You usually plan your actions in advance
YES yes uncertain no NO
19. Your actions are frequently influenced by your emotions
YES yes uncertain no NO
20. You are a person somewhat reserved and distant in communication
YES yes uncertain no NO
21. You know how to put every minute of your time to good purpose

MANAGEMENT PERSPECTIVE 16
YES yes uncertain no NO
22. You often contemplate the complexity of life
YES yes uncertain no NO
23. After prolonged socializing you feel you need to get away and be alone
YES yes uncertain no NO
24. You often do jobs in a hurry
YES yes uncertain no NO
25. You easily see the general principle behind specific occurrences
YES yes uncertain no NO
26. You frequently and easily express your feelings and emotions
YES yes uncertain no NO
27. You find it difficult to speak loudly
YES yes uncertain no NO
28. You get bored if you have to read theoretical books
YES yes uncertain no NO
29. You tend to sympathize with other people
YES yes uncertain no NO
30. You value justice higher than mercy
YES yes uncertain no NO
31. You rapidly get involved in the social life of a new workplace
YES yes uncertain no NO
32. The more people you speak to, the better you feel

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YES yes uncertain no NO
33. You tend to rely on your experience rather than on theoretical alternatives
YES yes uncertain no NO
34. As a rule, you proceed only when you have a clear and detailed plan
YES yes uncertain no NO
35. You easily empathize with the concerns of other people
YES yes uncertain no NO
36. Often you prefer to read a book than go to a party
YES yes uncertain no NO
37. When with a group of people, you enjoy being directly involved and being at the centre of
attention
YES yes uncertain no NO
38. You are more inclined to experiment than to follow familiar approaches
YES yes uncertain no NO
39. You are strongly touched by the stories about people's troubles
YES yes uncertain no NO
40. Deadlines seem to you to be of relative rather than absolute importance
YES yes uncertain no NO
41. You prefer to isolate yourself from outside noises
YES yes uncertain no NO
42. For you, it is easier to gain knowledge through hands-on experience than from books or
manuals

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YES yes uncertain no NO
43. You think that almost everything can be analyzed
YES yes uncertain no NO
44. For you, no surprises is better than surprises - bad or good ones
YES yes uncertain no NO
45. You take pleasure in putting things in order
YES yes uncertain no NO
46. You feel at ease in a crowd
YES yes uncertain no NO
47. You have good control over your desires and temptations
YES yes uncertain no NO
48. You easily understand new theoretical principles
YES yes uncertain no NO
49. You usually place yourself nearer to the side than in the center of the room
YES yes uncertain no NO
50. When solving a problem you would rather follow a familiar approach than seek a new
one
YES yes uncertain no NO
51. A thirst for adventure is something close to your heart
YES yes uncertain no NO
52. When considering a situation you pay more attention to the current situation and less to a
possible sequence of events

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YES yes uncertain no NO
53. When solving a problem you consider the rational approach to be the best
YES yes uncertain no NO
54. You find it difficult to talk about your feelings
YES yes uncertain no NO
55. Your decisions are based more on the feeling of a moment than on the thorough planning
YES yes uncertain no NO
56. You prefer to spend your leisure time alone or relaxing in a tranquil atmosphere
YES yes uncertain no NO
57. You feel more comfortable sticking to conventional ways
YES yes uncertain no NO
58. You are easily affected by strong emotions
YES yes uncertain no NO
59. You are always looking for opportunities
YES yes uncertain no NO
60. As a rule, current preoccupations worry you more than your future plans
YES yes uncertain no NO
61. It is easy for you to communicate in social situations
YES yes uncertain no NO
62. You rarely deviate from your habits
YES yes uncertain no NO
63. You willingly involve yourself in matters which engage your sympathies

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YES yes uncertain no NO
64. You easily perceive various ways in which events could develop
YES yes uncertain no NO