Management Perspectives: Roles, Challenges, and Impact of Values, Ethics, and Diversity on Organizational Culture and Managerial Performance at Woolworths, Australia

Running head: MANAGEMENT PERSPECTIVES
Management perspectives
Name of student
Name of University
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Table of Contents
Introduction......................................................................................................................................3
Challenges associated with the managerial functions in today’s changing organizations..............3
Roles and functions of managers.....................................................................................................5
Impact of values, ethics and diversity on the organizational culture and managerial performance 6
Research methodology.....................................................................................................................8
Conclusion.......................................................................................................................................9
References......................................................................................................................................10

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Introduction
The report introduces the various concepts of management and aspects related to it within
the organization in Australia namely Woolworths. The topic will illustrate about the various roles
and functions of the managers while the issues and challenges associated with the managerial
functions in the present changing nature of organization will be illustrated here as well. The
report will present relevant data and information about the various ways by which the managers
can deal with the issues and challenges, furthermore manage proper business functioning within
the retail sector. The importance of maintaining proper values, ethics and diversity to form a
great culture can also facilitate the business performance and ensure generating higher revenue
and gain competitive advantage in business as well (woolworths.com.au, 2018). The research
methodology section will present idea about the most suitable research strategies and approaches
along with the collection of qualitative data required for fulfilling the roles and legitimacy of the
management functions. This can be influenced by politics and social environment, thereby create
an impact of the management of business functions at Woolworths, Australia too.
Challenges associated with the managerial functions in today’s changing organizations
Few of the major challenges faced by the managers within the organizations are inability
to achieve a stretch goal or objective, bringing out the best from the employees, hiring the right
people, lack of skills to respond to crisis situations, unable to facilitate continuous improvement
and not considering the views and opinions of others. The managers often face challenges while
achieving a stretch goal or objective, which often requires proper planning to understand the
organizational people, resources and keeping the staffs motivated and encouraged too. Bringing

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out the best from the employees is another major challenge faced by the employees, because the
employees should be treated with respect and aligns their goals with the work goals (Drori,
Höllerer & Walgenbach, 2013). It has been a major challenge for the HR manager at
Woolworths to handle the underperforming staffs, because of their higher absenteeism rate
during the training sessions provided to them. Woolworths, being a retail company, needs to
focus on managing the staffs properly and prioritize on improving their skills, knowledge and
expertise for delivering the best quality services to people and keep them satisfied. The
underperforming employees often could not understand the ways of handling the clients
properly, which deteriorates the quality of customers’ services and even damages the brand
image and reputation. It is also found that the managers face challenges to deal with the
outstanding employees sometimes. It is because the outstanding employees need treatment and
for bringing out the exceptional from them, they must be paid special attention (Bohensky,
Butler & Davies, 2013). The managers need to motivate and encourage them through training
and development sessions, which can result in contributing to the business performance as well
as assist the employees in career growth and development. Hiring the right employees has been
another major issue faced by the manager of Woolworths in Australia because the candidates are
selected based on their performances during the interviews rather than assessing their skills and
knowledge needed to make them perform to their potential at work. It is a daunting task and
managers often face challenges in hiring the right person for the right job roles (Kokubu &
Kitada, 2015).
The management success is dependent upon the performance and contribution of the
individual holding the managerial position in Woolworths. There were issues related to the lack
of understanding and maintenance of business policies, long terms strategies and laws.