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Report on Management in Hospitality Industry : Report

   

Added on  2020-06-04

11 Pages2930 Words32 Views
MANAGEMENT

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Compare different management styles..................................................................................31.2 Discuss leadership Characteristics .......................................................................................41.3 Evaluate Communication Process.........................................................................................51.4 Organisational culture and change........................................................................................6TASK 2............................................................................................................................................62.1 Management skills performance ..........................................................................................62.2 Personal strengths, weaknesses, opportunities and threats ..................................................62.3 Set and Prioritise objectives and targets ...............................................................................6TASK 3............................................................................................................................................63.1 lead and motivate a team to achieve goal or objective..........................................................63.2 Managerial Decisions made to support achievement of goal or objectives..........................6TASK 4............................................................................................................................................64.1 Managerial and personal skills to support career development ...........................................64.2 Produce development Plan....................................................................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................6

INTRODUCTIONManagement refers to the collection of activities that is carried out in organisationalsystem so that final outcomes and results can be accomplished. Managers play a important rolein business organisation as they manages all activities that are carried out in company effectivelyand efficiently. There are different management styles that are adopted by system so that settargets can be achieved in particular time period. This report include Hotel Hilton which is a wellestablished brand in hospitality industry and having around 570 branches which is spread over 85countries. Report also highlights various leadership characteristics that must be possessed bymanager in business organisation, importance of communication process. Apart from it, numberof motivation theories are also discussed that is applied in order to motivate every employee toachieve final objectives. TASK 11.1 Compare different management stylesManagement is a crucial process to carry out every business activity in effective manner.It is applied in every type of organisation whether it is small, large, government sector or non-profit institution(Beck, Demirgüç-Kunt, and Levine, 2010). Proper strategy is developed so thatgoals and objectives can be accomplished in proper time period. Hence, management focuses oncoordinating efforts of different departments that include finance, human resource, marketing sothat final objectives can be attained. There is proper system of management level thatconcentrates on managing most important resource that is employees help the organisation toaccomplish final goals and vision. There are number of management styles having distinctfeature hence, management have to make choices to select best method that can render optimumresults. Holiday Inn is also a competitor of Hilton, both are serving best of their services to thecustomers. On the other hand, both have distinct management styles that are executed in theirrespective system. Comparison between these two successful brands of hotel is described below: Holiday Inn: Participative style ofmanagementHotel Hilton: Authoritative style ofmanagement Holiday Inn have participative managementstyle that include motivating employees ofHotel Hilton have authoritative managementstyle in which there is higher level of

hotel in such a way so that they workefficiently without any problems. There isproper system of feed backs that are takenfrom staff members that is used in decisionmaking process. management that make all decisions that has tobe followed by every organisational system. Ithas advantage associated with it which includesaving time of management. 1.2 Discuss leadership Characteristics Leadership is a important process in an organisational system in which managers playrole of leaders whose duty is to guide the behaviour of every individual towards single direction.There are specific characteristics that must be possessed by them that is require to achieve finalobjectives (Ogunlana, 2010). Hotel Hilton have huge number of employees that are employed inthe organisation and leaders have to control them in efficient manner. They must contain certainskills and capabilities that leaders must contain which is as follows: Communication Skills: This include how leaders communicate their ideas, thoughts totheir team members so that they can able to work according to it. Managers of HotelHilton and Holiday Inn have excellent communication skills and therefore they aresuccessful in communicating any decisions to their staff members who in return full fill itin proper way. Creativity Skills: This type of skills is very much essential in order to stand apart fromnumber of competitors that are present in market place. It include performing some workprocess in creative manner so that advantages can be received. Leaders of both the hotelshave creative minds which they use in their working style (Bianchi, and et. Al, 2011). Flexibility: As every business organisation have to operate in dynamic environmentwhich keeps in changing with time. Therefore, institution have to be flexible in naturewhile taking decisions related to their company. It also aids in facing many challengesthat may come across in future. 1.3 Evaluate Communication ProcessCommunication is an indispensable process that involve communicating importantinformation with each other (Nandiyanto, and Okuyama, 2011). Therefore, managers must holdexcellent communication skills in order to deliver important data to their subordinates. It is

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