Management Trainee in the Human Resources Department

MANAGEMENT TRAINEE
IN THE HUMAN
RESOURCES
DEPARTMENT

TABLE OF CONTENTS
TABLE OF CONTENTS................................................................................................................2
INTRODUCTION...........................................................................................................................1
1. Job description and specification for the position of front office manager:-...........................1
2 Advantages and disadvantages of internal and external recruitments processes......................2
3 Analysing the objectives, benefits and the stages of induction for the new employees...........4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Human resource management within hospitality industry has been growing in varied
recent trends where varied scale professional growth, new range of efficiencies in skills are being
shaped up effectively by companies. Management trainees in human resource department are
recruited with high focus towards company specific business requirements, where in this report
Hilton has been taken as company. Job description and person specification will be discussed to
identify specific skills needed in hospitality industry, objectives and benefits of induction among
within new employees are discussed. The report furthermore will be analysing advantages,
disadvantages of external and internal recruitments procedures, used by company for further
diversification in workforce. Study will be also focusing towards varied training programmes
and strategies for talent management, which brings on rise in determining profound growth.
Job Description:- The job description is a document which shall be specifying about the job
position, its roles and responsibilities, qualifications required and the various skills. This shall
describe the eligibility criteria and based on this the HR manager shall be governing that whether
a person is fit for the person or not and accordingly shall be hired for the position.
Job Specification:- This is another document that shall be mentioning the set of qualities, skills,
talents, experience that shall be required to be placed on a particular position of the company.
They shall be highlighting the physical, mental, emotional capabilities of the individual that shall
be determining the ability to fit for the particular vacancies.
The front office or the desk manager plays the major role in the hotel and they shall be
determining the fulfilment of the requirements of the guests. They need to be highly effective as
they are remaining in touch with the guests that are arriving at the hotel and shall leave the first
impression regarding the brand of the hotel (Cohen, Sauermann and Stephan, 2020). This
generates the requirement of defining the job description effectively such that there is no scope
for negligence. The HR has to pay crucial attention while selecting the right employee for the
front office who is capable of managing good customer relations and thereby boosting the guest
satisfaction.
1. Job description and specification for the position of front office manager:-
Job Profile- The job profile of the front office manager is that they have to manage the office
spaces, guest experience, guest satisfaction, guest loyalty, maintain the database as to customer
personal details and the check in and out details.
1