Managing and Developing People in the Hospitality Industry

MANAGING AND
DEVELOPING PEOPLE IN
THE HOSPITALITY
INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Job description and person specification.................................................................................3
2. Advantage and Disadvantage of internal and external of Recruitment process......................5
3. Induction of new employee objective, benefits and stages......................................................9
4. Training and delivering methods and strategies....................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES................................................................................................................................1

INTRODUCTION
Human resource management is an essential part for any organization that complete the
job requirement for organization by selecting and recruiting the right person for right job. They
also trained and develop the employees to increase their performance in working and efficiency
to achieve the companies task. Various training methods are being used by them in order to
trained employees in a suitable manner according to task employees are performing. This report
shows human resource management working of Hilton Hotel of group which are working to
chive the company goals and objective through providing proper training and development.
Hilton group was founded by Conrad Hilton in 1913. They have more than 584 Hotel and resorts
around the world. Fortune magazine ranked one of the top 100 hotels and resort companies based
on their employee survey of satisfaction. The ultimate goal of company is to provide satisfaction
to their customer within a budgeted stay and provide with unique experience. Hilton Hotels and
resorts are working on their services to attract more of customers and increase their loyal
customer base through applying various human management strategies.
MAIN BODY
1. Job description and person specification.
Job description is brief narration of general task, roles and responsibilities which have to
be performed by employees on their certain roles. This shows the functionary to whom to report,
specification such qualification and equipments skills that need to have in a person, salary range
and physical demand. The major purpose of job description I to collect job related information
and in order to promote the job vacancy in market and to attract talent pool in company.
Person specification is a brief description of qualification, skills and knowledge,
experience and other attribute to select the candidate which need to be performed under Job
duties. The specification should be driven with Job description.
Job Description
Job Title
Hotel Assistant Manager
Job Location
London, UK

Email. I'd – [e-mail]
LinkedIn id – Hilton Hotels and resorts
Job Summary
We are looking for Hotel assistant manager for various hotel and resort to ensure daily tasks in
order to function smoothly and expeditiously. The roles and responsibilities of the person in job
includes maintaining the services of hotel, to provide quality services to customers, maintaining
the store equipments based on requirements, managing contracts, supervision of hotel staff and
payroll. The candidate should be acquainted with Hotel operations and having understanding of
effective customer service. Candidate should also available for work within opening hours
including holidays and weekends. However, this job title requires a candidate who minimizes
operating costs of hotel, deliver positive staying experience for customers by providing better
services.
Reporting
Hotel Manager
Working Conditions
 Ability to perform all necessary functions at the Hotel level including customers
services functioning.
 Different hours of working may be arisen and in such cases the manager must available
for the Hotel during seasonal time as well as at a time of emergencies.
 Able to operate walkie-talkie, computers, fax machines and other office equipments.
 The position requires to be prolonged standing and repetitive body motions.
Job Duties
 Supervision around hotel area, food and beverage services to different lounge according
to the customer demand.
 Creates positive environment within the hotel area.
 Handling of customers complaints effectively in professional manner.
 Maintain budget and employee records day to day, passing budgets under supervision of
Hotel manager.
 Taking feedbacks from customers staying in hotel.
 Effectively forecast Hotel needs and requirements to customers like birthday presents
and other gifts.