Role of Manager and Leader in Operations Management: A Case Study of Marks and Spencer's Ltd.

OPERATION MANAGEMENT

TABLE OF CONTENT
• Introduction
• Definitions and differences of leader and manager
• Difference between the roles and characteristics of manager and leader
• Management Functions
• Different management theories and models of leadership
• Hard management skills and soft leadership skills
• Conclusion
• References

INTRODUCTION
• Operation management is the procedure related to the manufacturing of goods and transformation of
raw material into finished products in a very structured manner.
• This presentation has been equipped on the governance and business activity system of the Marks
and Spencer's Ltd. by concentrating on the role of manager and leader.
• Apart from this the study will also highlight the concept through various theories of management
and leadership approaches.

Definitions and differences of leader and manager
• Leader: A leader is a front man of their followers in order to
guide them to reach company aims and objectives. He leads
the whole organization to achieve success and convey
motivation among employees to bring the best outcome from
their workforce.
• Manager: A manager is an representative who track a unit of
people for certain peculiar work through designing work
structure and plan within the firm. The primary functions of
a administrator is to build plan of actions and applying them
in the commercial enterprise.