Managerial Decision Making

Running head: MANAGERIAL DECISION MAKING
Managerial Decision Making
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1MANAGERIAL DECISION MAKING
Table of Contents
Introduction....................................................................................................................2
Background and overview of problem...........................................................................2
Definition of problem.....................................................................................................3
5Ws analysis...............................................................................................................4
Swot analysis model...................................................................................................5
Solution generation........................................................................................................6
Brainstorming ideas...................................................................................................8
Issues..........................................................................................................................9
Solution 1...................................................................................................................9
Solution 2...................................................................................................................9
Solution 3...................................................................................................................9
Language barrier and cultural diversity in workplace..............................................9
Degrading workplace culture, weaker team performance and voluntary turnover.10
Increasing rate of dissatisfied customers.................................................................10
Evaluation of the solution............................................................................................12
Implementation procedure...........................................................................................13
Action plan...............................................................................................................15
Conclusion....................................................................................................................16
Bibliography.................................................................................................................17

2MANAGERIAL DECISION MAKING
Introduction
This paper intends to talk about managerial decision making scenario where a
particular issue will be discussed and accordingly a solution will be generated. The chosen
organisation is Envato, Australia is a graphic and web designing company which is dedicated
to deliver creative and digital assets. In order to produce unique and new contents everyday
they need to hire designers and developers. They have a different section of training and
development to support their future requirements of work. The organisation stimulates both
the social and economic situation in a positive way by offering digital educational
programmes for development of future and existing human resources. Therefore, the purpose
is to follow managerial decision of problem solving levels to point out and resolve an
emerged issue. In addition to that solutions will be evaluated and action plan for
implementation will be mentioned as well.
Background and overview of problem
Following the trend of globalization, the company possesses extended community
outside Melbourne as well. Their people are from all across the world sharing and
transforming ideas into reality. The company has been exploring global talents and believes
that ideas deserves growth. Envato encourages creativity and offers chances to grow
considering global talents as one community. Recently, the central issue has been observed
regarding managing culturally diverse workforce. As a result, the concept of team work is
continuously ending up as ineffective. Consequently, customers’ complaints has been
increased by 10% from the previous session. For such non-cooperative workplace scenario
management has primarily identified lack of communication and language barrier as major
issues. Therefore, the company’s motive would be to integrate the workforce irrespective of
cultural diversity and motivate them towards team work. In order to increase customer

3MANAGERIAL DECISION MAKING
satisfaction, company needs to concentrate on training and development programme along
with developing a positive working culture1.
Definition of problem
As stated in Wood et al. (2009)2, problem identification is as crucial as the diagnosis
stage of a certain diseases. Much like a disease, if it cannot be identified correctly, solution
will be inappropriate too. Therefore, understanding nature of the problem is important to
resolve or reduce its affect.
As discussed in Oetzel (2017)3, no matter the workforce is diverse in nature or not, if
the intercultural and system communication is not strong then it is difficult to deliver work as
per customers’ expectation. Irrespective of industry scenario, workplace culture will improve
if people start to depend on their co-workers in terms of sharing knowledge, culture and work
related information4. It has been understood that organisation culture is linked with
1 Noe, R.A., Wilk, S.L., Mullen, E.J. and Wanek, J.E., 2014. Employee Development: Issues in Construct
Definition and Investigation ofAntecedents. Improving Training Effectiveness in WorkOrganizations, ed. JK
Ford, SWJ Kozlowski, K. Kraiger, E. Salas, and MS Teachout (Mahwah, NJ: Lawrence Erlbaum, 1997),
pp.153-189.
2 Wood, R., Cogin, J., & Beckmann, J. 2009. Managerial problem solving: Frameworks, tools, techniques.
Sydney: McGraw-Hill.
3 Oetzel, J.G., 2017. Effective intercultural workgroup communication theory. The International Encyclopedia
of Intercultural Communication, pp.1-5.
4 Shao, R., Rupp, D.E., Skarlicki, D.P. and Jones, K.S., 2013. Employee justice across cultures: A meta-analytic
review. Journal of Management, 39(1), pp.263-301.