Determining the impact of Equality and diversity on workplace profitability and productivity. A study on Sainsbury's

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This report aims to determine the impact of equality and diversity on workplace profitability and productivity, with a focus on Sainsbury's. It includes project aim and objectives, project management plan, work breakdown structure, and Gantt chart. The report also discusses small scale research using qualitative and quantitative methods, and provides recommendations for promoting equality and diversity in the workplace.

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MANAGING SUCCESSFUL
BUSINESS PROJECT

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Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P1 Project aim and objective on given scenario.....................................................................3
P2 Project management plan that covers cost, scope, quality and resources.........................4
P3 Draw work breakdown structure and Gantt chart to provide time-frames........................5
LO 2 ................................................................................................................................................9
P4 Small scale research with use of qualitative and quantitative research methods..............9
LO 3 ..............................................................................................................................................12
P5 Analyse research data with use of appropriate tools and techniques..............................12
P6 Recommendation on the basis of result of research data................................................20
LO 4 ..............................................................................................................................................21
P7 Reflection on the value of undertaking the research.......................................................21
CONCLUSION .............................................................................................................................21
REFERENCES..............................................................................................................................23
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INTRODUCTION
Equality and diversity can be termed out as “Equal opportunities”. This is defined as
legal obligation that aids to protect against the discrimination (Bowl, 2018). In enterprises, it is
crucial to ensure that individuals are not treated differently or less favourably on the basis of
person's sex, gender, sexual orientation, belief and race etc. Therefore, equity is treating
everyone in fairly and equitable manner at workplace. Diversity can be defined as king account
of differences between people and group of individual and to place a positive value on those
differences.
The present report is based on to determine the impact of equality and diversity on
profitability and profitability to enterprise. Henceforth, the chosen enterprise is as Sainsbury's,
This is second largest retail chain of supermarket in United Kingdom and deals in grocery
services.
Therefore, report will lay emphasise on activities as to outline the aims and objective on
the basis of given topic. Research methods will be selected on the basis of suitability of research
report. Furthermore, study will conduct data analysis with use of primary approach to gather first
hand information. Lastly, recommendation will be given to promote equality and diversity in
workplace.
LO 1
LO 1 will provide project aim and objectives for this project. It will also provide a
management plan along with work breakdown structure.
Title : Determining the impact of Equality and diversity on workplace profitability and
productivity. A study on Sainsbury's.
P1 Project aim and objective on given scenario.
Equality opportunity defined as each individual in enterprise must have equal chance to
take up opportunities. In UK, firms are taking initiatives to follow the practices that aids to
eliminate discrimination and offer fair treatment to all individuals. On the other and, diversity
means giving each individual chance to accomplish their potential, free from prejudice and
discrimination (Dennissen, Benschop, and van den Brink, 2019). This both are crucial term as
this aids to maximise the organisations profitability and productivity. With help of providing the
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effective training facilities can be a powerful technique to promote diversity and equality in the
workplace.
The main aim of equality and diversity is to ensure that everyone within the enterprise
has access the same opportunities and fair treatment. Thus, one of the main advancement of
diversity within the workplace is to promote innovation. On the other hand, equality in the
enterprise assists to improves the brand reputation. Additionally, this can be stated that more
diversified workforce has wider pool of experience that is very effective in terms to tackling
issues and create opportunities.
Thus, inclusive learning is also one of the beneficial aspect that can helps to promote
equality and diversity at workplace. Henceforth, the enterprise must have goal to develop
inclusive programme that aids to bring out the people together with help of different experience
and backgrounds (Potvin and Heap, 2018). Moreover, aims and objectives will be given on the
basis of topic of research as:-
Aim-
To analyse role of equality and diversity strategies on organisation productivity. A study
on Sainsbury's.
Objectives
To identify role of equality and diversity in organisation.
To analyse current diversity strategies of Sainsbury’s
To recommend how diversity strategies can be maintained for long term by Sainsbury's
P2 Project management plan that covers cost, scope, quality and resources.
Project is known as the sequential tasks which must be accomplished in accordance with
the well defined structure and procedure to achieve desired outcomes. Project management plan
is defined as document that helps to define each phase of project. However, it is inclusive of
components as initiation, planning, executing, controlling and monitoring. PMP is termed out as
formal and approved document that aids to manage the project implementation to accomplish
desired goals. Henceforth, this defined in below manner as are-
Project scope- This is defined as initial plan that is inclusive of determining and documenting
the list towards goals, task, deliverables and deadlines to project activities. This is aids to
accomplish the project and defines work that must be done to deliver the project. Thus, present

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aim of report is to determine impact of Equality and diversity on workplace profitability and
productivity.
Cost- It is termed out as cost that incurred to carry out the research report successfully. This can
be measured out by the research staff to estimate the total cost relate with research report. It will
be done by project manager and with help of proper execution of research report the total cost to
research report must be estimated. Henceforth, the total cost to research report will be estimated
as £5000.
Activity Cost
Staff salary and wages £1500
Procurement £1250
Other cost £500
Equipment’s £1750
Total £5000
Resources- To carry out the research report successfully, this is crucial to identify the total
allocate resources to project. Therefore, essential resources to research report aids to attend the
research objectives effectively. Henceforth, project manager, project assessment team all are
crucial member that aids to carry out entire research report successfully. In this project human
resources, information resources are used. The information resources are obtained from various
textbooks, journals and articles while the employees of organisation are considered as human
resources.
Quality- The main purpose of research is to inform action and this also aids to contribute
towards developing knowledge in field or study. In order to make research report systematically,
the project manager needs to focus on three key points as quality management concepts as
prevention over inspection, customer’s satisfaction and continual improvement.
Communication- The all members to research report must have effective communication with
one another. Thus, communication is defined as crucial components that aids to carry out
research report successfully. By improving communication between all members the main aim of
research can be gathered. Additionally, the reliability in research report can be gathered with use
of making proper communication between members.
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Communication Purpose Medium Frequency Audience
Research proposal To develop
aims and
objectives
E mail Once Project team
Project team
meetings
Review status
of project
Meeting Weekly Project team
Risk- This is process that defines as to identifying, analysing and responding to risk that assist
the project remain on track and meet out the goals. Thus, risk needs to be identified at the early
stage as this helps to accomplish the aim and objective of research report. Therefore, the rise in
cost and not accomplishment of the task on the due deadline can be huge risk to project.
Risk analysis
Very likely Lack of HR Delay in project
Likely Rise in cost Increase in cost
Unlikely Lack of resources
Medium High
Time- The main element of project management plan is to assign deadline to each task and to
accomplish the research aims on given time period. Henceforth, excellent time management in
project requires the proper planning, scheduling, monitoring and controlling of all project
activities within proper deadline to accomplish desired research results.
P3 Draw work breakdown structure and Gantt chart to provide time-frames.
Gantt chart is defined as serial of horizontal lines that displays the work done and
production accomplished in certain period of time. Thus, it is effective in overall timeline of
project and expected completion date of project. Thus, its defined in following manner as are-
Task Mode Task Name Duration Start Finish Predecessors
1 Beginning phase
26
February
2019
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2 Setting aims and
goals 2 days 26 February
2019
27 February
2019
3 Risk associated with
it 5 days 28 February
2019
06 March
2019 2
4
Proper adequate
resources to
implement plan
7 days 07 March
2019
15 March
2019 2,3
5 Properly
communication of plan 4 days 16 March
2019
21 March
2019 4
6 Planning phase
26
February
2019
7 Operation plan and
efficiencies. 7 days 16 March
2019
26 March
2019 4
8 Identification of
required resources 5 days 27 March
2019
02 April
2019 4,7
9 Plan to manage risk 8 days 03 April
2019
12 April
2019 8
10 Preparation of
structure 6 days 27 March
2019
03 April
2019 7
11 Properly executing
the process
26
February
2019
12 Requirement of
funds 8 days 03 April
2019
12 April
2019 8
13 Hiring technical
expert person 9 days 27 March
2019
06 April
2019 7
14
purchasing software
which generates swipe
system
3 days 13 April
2019
17 April
2019 12,13
15 Testing procedure 8 days 18 April
2019
27 April
2019 14
16 Update the plan 4 days 30 April
2019
03 May
2019 15
17 Monitoring and
controlling process
26
February
2019
18 Repeat monitoring
processing 4 days 04 May
2019
09 May
2019 16
19 Regular reporting 6 days 04 May
2019
11 May
2019 16
20 Meetings 4 days 14 May
2019
17 May
2019 18,19
21 Identify risk 5 days 14 May 18 May 19

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2019 2019
22 Examining the process 7 days 21 May
2019
29 May
2019 21
23 Alteration in plan 5 days 10 May
2019
16 May
2019 18
24 Closure
26
February
2019
25 Assignment closure 4 days 17 May
2019
22 May
2019 23
26 sign with all terms and
conditions 6 days 23 May
2019
30 May
2019 25
Work breakdown structure- This is defined as technique organizing and completing work in a
project. Additionally, it is key project deliverable that organize the whole team work into
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manageable section. This shows the submission of the efforts hierarchical decomposition of
work that must be implemented by project team.
LO 2
This section of the report will analyse and discuss the various methods which are used to
conduct this study. It will discuss both qualitative and quantitative methods to make the research
procedure more impactful and accurate.
P4 Small scale research with use of qualitative and quantitative research methods.
Research methodologies termed out as scientific method that are to be taken in research
process to roll up, bring together and measure data to accomplish desired outcomes of projects.
Therefore, research methodologies are defined in following manner as are-
Research type- This is defined as careful consideration of study in relation to particular concern
with help of using scientific techniques. Therefore, research types are classified into categories
as qualitative and quantitative.
Henceforth, the qualitative research define as to provide in depth information about the
behaviour of human. It aids to gain deep understanding of the research report. Therefore, this can
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be qualitative information can be gathered with the use of framing questionnaire, interview etc.
Quantitative research termed out as to carry out systematic investigation with use of statistical
and mathematical techniques (Arnold and et.al., 2018). Thus, quantitative information can be
gathered with use if SPSS, statistical data etc. To undertake present research study, researcher
has used qualitative approach to collect the information based on topic. In this research project,
the questionnaire structured will be undertaken so that framing of the questionnaire the depth
analysis of the research can be conducted.
Research approach- It is termed out as plan and procedure that is inclusive of broad assumption
to detailed method of data collection, interpretation and analysis. This is mainly based on nature
of the research and problem that being addressed to carry out specific research study. Thus,
research approach is classified as inductive and deductive mode.
Henceforth, inductive approach defined as process that starts with observation and
theories that is relate with end of process of research. Thus, this is mainly relates with creation of
new theory that emerges from the data (Spracklen, Hylton and Long, 2006). However, deductive
approach is mainly related to developing the hypothesis that based on existing theory and to
design out the research plan of action to test hypothesis of research. To undertake the present
research effectively, the researcher has used inductive approach to generate information from
emergence data.
Research philosophy- This is defined as belied with help of which data phenomenon can be
gathered, analysed and used. It mainly deals with source, nature and development of information
relate with topic of research. Hence, philosophies to research categorised as ontology
epistemology and axiology.
Additionally, epistemology classified as interpretivism and positivism techniques. The
main aim is to know that what is known to be true and how it encompasses the various
philosophies of research. Hence, positivism termed out as to address the factual information that
achieved with help of observation. Thus, interpretivism philosophy defined as to interpret the
elements of study by integrating human interests into study. To undertake research study
researcher has used interpretivism techniques to gather out the information effectively.
Research strategy- It is termed out as step by step action that provides the effective direction to
thoughts and efforts. This is one of the effective method that enables to collect the research
systematically and also support to produce the qualified result and detailed reporting of

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information (Fish, 2010). This is referred as overall strategy that needs to be selected to integrate
the differ components of the study. Henceforth, research strategy is classified into the categories
as experiments, survey, case studies, action research and descriptive study etc.
To undertake the present research study effectively, researcher has used descriptive
method as this aids to collect depth information to research topic. With help of it, reliable data
can be gathered in brief manner.
Data collection- It is defined as process that aids to gather the information with use of
systematic techniques. It enables to carry out the investigation with use of stated research
questions, hypothesis and outcomes to research will be evaluated. Thus, it can be stated that
effective and systematic data collection is very crucial to maintain the accuracy and integrity of
research.. Henceforth, data collection classified into categories as primary and secondary. In
order to collect the research, the researcher has used primary approach, this is effective in term to
collected first hand information with use of questionnaire, interview techniques. On the hand,
secondary information can be gather with use of books, newspapers, journals articles and
magazines etc.
For collecting the primary data in this study a questionnaire is used and data is collected
by asking questions from the sample participants. There are several advantages of interviews
such as they are helpful in analysing the detailed information about the perspective and feelings
of individuals associated with the study. It helps to achieve higher response rate and to make
research data more effective and informative.
Sampling- This is defined as process that mainly used in statistical analysis in which
predetermined observation will be collected on the basis of large number of population. It is
termed out as statistical technique that is mainly concerned with selection of individual
observation. Therefore, sampling is classified as simple random, stratified, systematic, multistage
and cluster etc.
However, the researcher has used simple random technique, with use of sampling size as
40 respondents as employees of Sainsbury’s. Thus, research will use non- probabilistic approach
with use of sample random technique.
Ethical consideration- This can be defined as one of the most crucial part of research and this
play one of effective role to maintain the integrity of research. It aids to ensure that any data
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related with research topic will be disclosed, only after prior consent from researchers. In order
to conduct the proper study, this is crucial to adhere with ethical norms in research.
From this LO it can be concluded that selection of appropriate research methodologies
help to execute research in estimated time and budget frame.
LO 3
In this section of the report data collected from the employees or sample population is
analysed using appropriate techniques. Thus data analysis helps in determining relevant
conclusions on the basis of interpretation.
P5 Analyse research data with use of appropriate tools and techniques.
Data analysis- It is termed out as process of inspecting, cleansing and transforming data with
main aim of discovering useful information, inform conclusion and support decision making. It
is defined as essential components that aids to ensure about the integrity towards to appropriate
analysis of research findings (Hick, Arshad, and Roberts, 2011). In order to collect the
gatherings, researcher will use thematic approach in context of tabular presentation. This is one
of the effective method to support the evidence of research study.
Questionnaire
1. Does equality and diversity aids to maximise workplace productivity?
Yes
No
May be
2. Is diversified workforce creates innovative culture within enterprise?
Yes
No
May be
3. Do you think training facilities for employees is powerful tool to promote equality and
diversity in workplace.
Yes
No
May be
4. Is diversity assist enterprise to reach out more customers?
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Yes
No
May be
5. Does equality and diversity aids to retain the best quality employees?
Yes
No
May be
6. Do you think diversified and fair treatment with employees leads to build more positive
working relationships?
Yes
No
May be
7. What are the beneficial aspects of equity and diversity within workplace?
Greater productivity within team
Enhanced performance
More innovative and creative approach
Attracts to wider customers
Theme 1: Equality and diversity helps to maximize the firm productivity.
1. Does equality and diversity
aids to maximise workplace
productivity? Frequency %
Yes 25 83.33%
No 10 33.33%
May be 5 16.67%
Total 40 133.33%

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Interpretation- As per the stated graph this can be stated that equality and diversity plays crucial
role to maximise the firm productivity. It is generally related to idea that must be treated fairly
and it is about to recognise both individual group to undertake better operation within the
enterprise. Thus, total number of the participants 40.
Among this, 25 stated yes, 10 stated no and 5 are not sure of it. Additionally, this can be
stated that equality is something that has equal opportunities regardless of abilities and
backgrounds. Hence, this can be stated that promoting equality and diversity means to preventing
discrimination and to carry out better performance within the enterprise.
Theme 2: It creates innovative culture within the entity.
2. Is diversified workforce
creates innovative culture
within enterprise? Frequency %
Yes 20 66.67%
No 15 50.00%
May be 5 16.67%
Total 40 133.33%
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Interpretation- From the above stated graph it can be stated that diversity is one of the crucial
term that defined as to builds innovative culture that leads to perform better organization
performance. Henceforth, there are total number of 40 respondents. Among this, 20 said yes, 15
said no and 5 are not sure of it. Additionally, diversified workplace aids to drive maximum
innovation and bring out the new ideas to attract new customers. However, majority of the
respondents stated that diverse aids to bring innovative characteristics within the enterprise.
Theme 3: Training make employees more productive to carry out business activities
effectively.
3. Do you think training
facilities for employees is
powerful tool to promote
equality and diversity in
workplace. Frequency %
Yes 30 75.00%
No 5 12.50%
May be 5 12.50%
Total 40 100.00%
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Interpretation- According to the above stated graph it can be stated that training aids to promote
the better working within the enterprise. It is one of the effective tool that aids to motivate
employees to perform their best. Out of 40 samples, 30 said yes, 5 said no and 5 said may be.
Hence, with help of it, staff learn various skills and knowledge. They also get aware about ethics
and values. It enables in performing tasks efficiently and improve team work.
Theme 4: Diversity helps to get reach wide range of customer’s
4. Is diversity assist enterprise
to reach out more customers? Frequency %
Yes 32 80.00%
No 5 12.50%
May be 3 7.50%
Total 40 100.00%

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Interpretation – A study was conducted to evaluate impact of cultural diversity on organisation
profits. For this 40 employees were selected and data was gathered through questionnaire. From
above table it is analysed that out of 40 employees, 32 said that yes diversity enables in attracting
and reaching more customers. On other side, 5 said no and 3 was not sure about it. Thus, it can
be concluded that diversified workforce interacts with number of people. This enables in
identifying their needs and converting them. Alongside, different culture and background staff
know how to communicate. In addition, they are aware about needs of their society.
Theme 5: Equality and diversity leads to enhance employees retention.
5. Does equality and diversity
aids to retain the best quality
employees? Frequency %
Yes 35 87.50%
No 3 7.50%
May be 2 5.00%
Total 40 100.00%
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Interpretation- In order to find out impact of diversity on profitability of Sainsbury’s, scholar
conducted a study. Here, primary data was collected from 40 employees. By interpreting data, it
is evaluated that 35 employees said yes that diversity aids in retaining staff. Whereas 3 said no
and 2 said may be. Therefore, it can be stated that a diversified workforce helps in creating a
positive culture. So, employees remain happy and are able to do work in effective way.
Moreover, it motivates other staff as to work for long time for company. The employees’ culture
and values are respected.
Theme 6: Fairly treated employees and diversified workforce build positive working
environment.
6. Do you think diversified and
fair treatment with employees
leads to build more positive
working relationships? Frequency %
Yes 30 75.00%
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No 5 12.50%
May be 5 12.50%
Total 40 100.00%
Interpretation - A research was conducted in Sainsbury’s. For this questionnaire was used and
40 employees data was gathered. From graph it can be stated that out of 40 employees, 30 said
that diversified staff build positive relation with other. While 5 said no and 5 said may be.
However, it can be analysed that employees work in team. So, they develop strong relation with
others. Furthermore, they respect other values and ethics. Besides, by treating staff equally they
engage and like to work with others.
Theme 7: Equality and diversity promotes greater productivity within the workplace.
7. What are the beneficial
aspects of equity and diversity
within workplace? Frequency %
Greater productivity within 12 40.00%

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team
Enhanced performance 8 26.67%
More innovative and creative
approach 10 33.33%
Attracts to wider customers 10 33.33%
Total 40 133.33%
Interpretation: It can be interpreted from the above table that out of chosen respondents, 12
participants have replied that one of the benefits of equality and diversity for Marks and Spencer
is that diversity and equality results in higher productivity. The reason behind this is that when
employee from diverse backgrounds which work in equality with each other results in higher
productivity. This helps in developing a positive culture in a workplace where employee can
work in friendly and supportive environment which results in higher team productivity. Out of
40, 10 have replied that equality and diversity in an organisations results in innovative and
creative culture in an organisations, as employees can share idea and views which can results in a
strong innovative culture. Also, 10 participants have replied that diversity and equality can be
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beneficial for the organisations in attracting customers across the world as they believe that it
helps in developing a positive image within the customers mind which can prove to be an
effective strategy for attracting wider customers. 12 respondents out of 40, have replied that
diversity and equality helps in enhancing employee performance in an organisations. Based on
replied from majority of respondents it can be interpreted that equality and diversity helps in
promoting greater productivity for an organisation.
From the above analysis it can be concluded that at present diversity and equality policies
of Marks & Spencer are efficient enough to ensure the equality. However to make its culture
more productive it must incorporate several recommendations.
P6 Recommendation on the basis of result of research data.
In order to increase the productivity and performance of the organisation, M&S should be
able to optimise the benefits of equality and diversity in an organisation.
Company should develop proper diversity management strategies which can help in
promoting diverse culture in an organisation.
Proper training and development programs should be set by the company in order make
employees realise the importance of diverse culture in an organisation.
These training and development programs should be provided on regular basis to existing
and potential employees.
Also, it is recommended for the organisation, M&S should use proper communication
strategies and should establish proper communication system which can help employees
to communicate effectively with each other with the management. This can increase the
productivity of employees hence increases the profitability of the company.
M&S should be use proper leadership approach like democratic leadership style in an
organisation which can be an effective leadership style for managing effective diversity
in an organisation.
It is recommended that organisation must have non-dicriminatory policies which gives
equal treatment and facilities to all gender and racial groups.
Organisation must also assure that for disabled people and pregnant women employees
necessary and comforting health care services are available in organisation and they are
not neglected.
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For the recruitment policies organisation must have well defined job description and
eligibility criteria so that employees does not face any biased behaviour on the basis of
age or their nationality.
It is also recommended for the company to improve race, gender, sexuality diversification
by boosting company's own cultural competency which can help in developing better
understanding and help in addressing this issue.
In order to improve age and nationality related diversification M&S should create a
workplace where people from different nationalities and different age are valued and
embraced.
For improving pregnancy related diversification in the company there should not be any
sort of discrimination in growth and promotion to pregnant women from different
nations.
M&S can improve religion, marriage and disability related diversification in the
workplace company should develop a strong policies on the basis of non-discrimination
of religion, marriage as well as inclusion of disabled persons.
Also, company should provide disability awareness training for management and co-
workers in the company.
Thus it can be concluded that by adopting various management strategies for diversity
organisations can develop a better organisational culture which promote equality. It will be
helpful in enhancing the organisational performance and team outcomes.
LO 4
P7 Reflection on the value of undertaking the research.
This is research project is one of my best experiences as it has provided and opportunity
to learn various things about the research. As, it was my aim to analyse the impact of equality
and diversity on the profitability and productivity of the organisation and this research has helped
me to gather an appropriate information and has also helped to meet above objectives. Taking up
this project has be one of the major factor for my learning and development process as I was not
familiar with various aspects of diversity and equality in an organisation. Taking up this project,
was worthwhile to spend money, time as well as other resources as I have learned so many thing
from it. I learn that diversity and equality can have both positive impact on the profitability and

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performance of the organisation. I also learnt that equality plays a major role in a company
which can result in high satisfaction of employees in an organisation. I also learnt that diversity
can result in bringing major change in the organisation like it can make organisation's culture an
innovative culture as it acts a tool for employees to learn from each other which can have a
positive impact on organisational productivity and profitability. I also learnt about how to plan a
project with proper completion of dates and how to execute a project like collection of data, data
analysis, etc. While conducting a research, my focus was on achieving the objectives and I put
my entire efforts in achieving these objectives. I also faced some challenges during the research
as I face problems in developing a questionnaire as it was my first time to prepare a
questionnaire on which entire data analysis matter. I also faced challenges in developing a
project management plan and set proper budget for a project. But I ultimately I was able to
overcome my all challenges and completed my project on time which was a great achievement
for me due to proper management of project.
Project management holds a great value for completion of project as it has been very
important for me to focus on my project management as it has helped me in delivering proper
results for the research topic. It has also helped me in reducing time and has been cost effective
for me. I also conducted a quality research on the topic which has increased the validity and
authenticity of research which is really important.
CONCLUSION
It can be concluded for the research that equality and diversity have significant impact on
the profitability and performance of the organisation. Equality and diversity can bring various
benefits for organisation, like it can maximise the productivity of the company to higher levels
also, it can help the company in creating innovative culture as employees belong to different
backgrounds and with equality they can share their views and ideas which results in creation of
innovative culture. It can also be concluded that in order achieve high diverse culture in a
company it is really important for management to provide proper training to employee so that
they can benefit from diversity and equality. Also, it can be be concluded from the report that
diversity can increase the customer base of the company which can brig higher profits for the
company. Also, it increases the employee retention in an organisation as employees like to work
in diverse culture in a workplace. Diversity and equality can help a company in maximising the
profitability as it enhances the productivity of the employees and also increases satisfaction of
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employees in a company as employees for different backgrounds feel valued when they are
treated fairly in an organisation.
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