Managing Service Innovation with a Framework

This assignment delves into the concept of managing service innovation by proposing a conceptual framework. It draws upon relevant academic literature to define key components, processes, and considerations involved in driving successful service innovation. The framework aims to provide a structured approach for organizations seeking to enhance their service offerings through continuous improvement and adaptation.

Managing A Successful Business Project
Table of Contents
INTRODUCTION.........................................................................................................................................3
TASK 1..........................................................................................................................................................3
P1 Aims and objectives of the project......................................................................................................3
P2 Project Management Plan....................................................................................................................5
P3 Work breakdown structure and a Gantt chart .....................................................................................6

TASK 2 .........................................................................................................................................................8
P4 Small scale research by quantitative and qualitative research methods..............................................8
TASK 3 .......................................................................................................................................................10
P5 Analysis data and research by using relevant tools and techniques..................................................10
P6 Communicate recommendations and the meaningful conclusions....................................................11
P7 Value of the research.........................................................................................................................12
CONCLUSION ...........................................................................................................................................13
REFERANCES............................................................................................................................................14
INTRODUCTION
Managing successful business, it means to perform all the organisational activities which are in the
efficient and in the effective manner. The management have the five functions that are planning,
organising, staffing, directing and the controlling, these all are applied in the business in an appropriate
manner and then the outputs will be much better then the expectations, then it means the managing
business successfully (Achtenhagen, Melin and Naldi, 2013). In the organisation it is most important to
carry the operations in the better and the most efficient manner which can be beneficial for the company.
And from it the organisational objectives are to be easily achieved.
The Unicorn grocery is the small scale company which is a grocery store. In this store the
members or the owners of this company controlled it democratically and also run the business in the flat
structure. This company deals in selling the household, body care and in the grocery items. In the
business, a venture ought to deliberately specify all actives, work plan, the quantity of representatives,
item highlight, cost, assets what not. So representatives are working in chose methodical way and simple
to accomplish the destinations and objectives of the business. In the other hand, all sort of business is
working for gain benefit yet in addition help to enhance CSR projects and exercises to create society and
work compel of representatives so its assistance to expand society's way of life and manufacture trust and
devotion on society. In this present report specified about the points and some fundamental goals of this
venture and furthermore build up an arrangement identified with extend administration in which
comprises scope, quality, costs, correspondence, assets, and hazard. This business firm completes an

examination program by applying quantitative and subjective strategies for research to meeting their
points and targets.
TASK 1
P1 Aims and objectives of the project
It is the responsibility and can say it is the duty of the companies which have the highest turnover
to give some part in the profit in to the Corporate social responsibility for the welfare of the society. The
Corporate Social Responsibility is in the ethical manner and through it the organisations can know that
what the organisation delivered to its customers. Mainly the meaning of the Corporate Social
Responsibility is that the organisations contribute some part from the profit in to the welfare of the society
or to the societal peoples (. Barringer, 2012). The main and the basic objective of the Corporate Social
Responsibility is to conduct the all activities of the organisation in the most efficient and in the ethical
manner. In the Corporate Social Responsibilities involve the costs of the short term and it do not give the
financial benefit to the organisations immediately.
The Unicorn grocery the small scale company and has the democratically members and the
owners. In the Corporate Social Responsibilities there are some points are to be involved:
 Development and the protection of the environment and the environmental activities.
 To develop and maintain the healthy and the harmonious relationship among the
organisation and the society people.
 Work in the partnership and also in the local society.
Behind the Corporate Social Responsibilities there is some aims or the objectives. These are:
Reliable business partner- The main and the major priority of the Unicorn grocery is the
customer satisfaction and the customer care by providing the good quality of the services and the good
quality of the products (Crane and Matten, 2016). And the main objective of this company is to serve or
to provide the good and the better quality of the products and the services from this the customers will be
satisfied. By providing the better quality and the ethical behaviour the company will be improve and
better relationship with the customers, suppliers.
Participation in social life- The Unicorn grocery company is not only for the profit making but it
is also the member of the local society in which the business running or operates. By contributing in the
society welfare the company builds the healthy and the good relations with the local societal people. And
from it the good image and the reputation of the company can easily build.
Providing safe and proper working conditions- In the company the most necessary assets is the
employees of the company. So the company make the efforts to take care of the employee’s safety and the
development. The basic and the main objective of the company is to providing the safety and the security

facilities to its employees. From this the working efficiency of the employees will be increased and it will
be good for the company.
Accountable for the environment- The responsibility of the company is to work not only for the
earning profit but also work in this manner that the environment should not be harmful (Crawford, L. and
Nahmias, A.H., 2010). With the profit maximising the company take care of the society people.
One of the real points of this venture is to discover effects of CSR exercises and projects in a powerful
way. With the assistance of CSR, exercises enhance rivalry or manufacture solid rivalry in retail
organizations of UK. In which all retail organizations have chances to improve their business firm. The
effects of CSR of a retail organization in the United Kingdom is Corporate Social Responsibility is an
intense apparatus and system for all retailers or for the retail business firm. With the assistance of this, the
business firm can enhance its goodwill and picture at the commercial centre or before individuals of
society. This is a valuable instrument in light of the fact that if the organization will do anything for
society then from this all shoppers will be steadfast towards the organization and from this deals and
profitability of firm will be expanded.
Besides, CSR exercises and projects help to gives a few chances to society people with the assistance of
this, they can upgrade their abilities and gain some new useful knowledge and inventive things
throughout their life. These projects help to build up a solid association with their clients. Since these
projects concentrate on to comprehend their need and significant necessities.
P2 Project Management Plan
The project engagement means to introducing, planning, organising, controlling and binding up
the work to accomplish the goals of the company. And the project management plan means it is the
formal written document, in which mentioned that how and in which manner the project is to execute,
controlled and to execute. The project management plan is crates by the project manager (Eckerson,
2010). And the plan states the aims and the objectives of the company. In the project management plans
incorporates the scope, costs, quality, time, communication, resources and the risks management. These
all are the components of the project management plans.
Scope management- In the scope management defines the scope of the project and it is
accurately and clearly defined. In the scope project management give permission to the project mangers
to allocate the necessary and also the right work to complete the project in the successful manner. And it
is the component of the project management. In this management the activities which are related to the
projects are clearly mentioned.
Cost management- It is the cost which are related to the cost of the project and it is the process
related to planning, controlling the project budget or the business budget. In the project cost management

includes the estimating, planning, funding, managing, financing and also controlling the cost of the
project and from it the the project can be finished in the given budget not taking the extra cost.
Quality management- It means that the level on which the services and the products meets to its
characteristics and also meets to the customer’s expectations. In the quality management includes the
quality assurance, quality control, quality planning and the independent validation and the verification
(Farndale, Scullion and Sparrow, 2010). These all are helps in providing the good quality of the products
and the services.
Time management- The completion time of all the operations of the project are decided by the
organisation. All the project operations have its own deadline. There is the use of the efficient and the
effective time from this the proper planning will be made, the the productivity of the organisation will be
effective.
Communication management- The communication is very important at all the levels in the
organisation. It is required for completing the project. The project communication management helps to
the project managers to providing the right and the correct information to the right people in the proper
manner (Keller, Parameswaran and Jacob, 2011). With the help of the communication the project
manager interacts with its employees and give the information regarding the operation in a best possible
manner.
Project resource management- The project resource management means the resources which
are required or necessary for completing the operations of the projects. The resources can be internal and
can be external.
Project risk management- From the risk management the environment, technology, processes,
resources and the people and all the elements which are involved in the project will be affected.
P3 Work breakdown structure and a Gantt chart
The Gantt chart and the Work breakdown structure are necessary for the project. And it is easily
implemented in the operations of the organisations. And with the help of these the organisations are able
to perform the tasks and also achieve the aim in the best possible manner.
Work breakdown structure- It defines the works which are necessary to introduce and to
produce the products. The Work break down structure represents the subdivision of the projects in the
hierarchical manner in to the work areas. From the division of the project the work is easily manageable
and also done or complete easily. The project managers adopt and use this structure because to easily
manage the work. It helps in reduce the workload of the employees and also reduces the burden and from
it the employees and the manager will work comfortably (Law, Chen and Wu, 2010). This structure gives
the information of all the project management work in this includes the cost of the project, scheduling,
resource allocation and also the planning of the operations of the project.

The Work Breakdown includes the following points:
 to allow the estimation of the time, cost and the risk accurately and correctly
 it helps with the distribute the responsibilities.
 Assistance with the faithful project organisation
This structure helps in reducing the defects. With the help of this structure the work will be easily
completed (den and ate., 2010)). And there is no confusion created among the employees and also no
conflicts arise related to the tasks or the work.
Gantt chart- It is a type of the chart in which mentioned the start and the finished dates of the
projects and also the elements of summary and the terminal elements of projects. This chart shows the
dependency among the activities. In the Gantt chart shows the overall result by using the percentage
(Markides, 2013). This chart has the horizontal lines series and shows the production and the amount of
work which is completed in the given period of the time. An it is generally used in the project
management.
Illustration 1: Work breakdown structure

TASK 2
P4 Small scale research by quantitative and qualitative research methods
Name
Gender
Age
1) Is CSR activities are important for the society?
a. Yes
b. No
2) What are the problem faced by the Unicorn grocery company?
a. Employees safety
b. Finance
3) Can Corporate Social Responsibility for the small scale businesses?
a. Yes
b. No
4) By the health care which Corporate Social Responsibility activities are to be mention?
a. Safety and health related
Illustration 2: Gantt Chart

b. Economic development
c. Social development
5) Which department is more responsible in the Unicorn Grocery for the implementation of the
Corporate Social Responsibility?
a. Finance department
b. Management authority
c. Human resource department
1) Is Corporate Social Responsibility being important for the society?
Frequency Percentage
Yes 4 80
No 1 20
Interpretations: With the help of the survey that 80% o0f they respondents believes that Corporate
Social Responsibility is important for the society but 20% people believes that Corporate Social
Responsibility is not important for the society.
2) What are the problems faced by the Unicorn Grocery company?
Frequency Percentage
Employees safety 7 70
Finance 3 30
Interpretation: The company faces many issues and the problems while implementing the
Corporate Social Responsibilities. With the help of the above survey it is concluded that the major issue
which is faced by the Unicorn Grocery company that is employee’s safety issue. And 70% people agreed
with this.
3) Can Corporate Social Responsibility for the small scale businesses?
Frequency Percentage
Yes 3 60
No 2 40
Interpretation: On the basis of the survey it is concluded that 60% of the people agreed which this
statement and 40% of the people disagreed from this statement.
4) By the health care which CSR activities are to be followed?
Frequency Percentage

Safety and health issue 5 50
Economic development 3 30
Social development 2 20
Interpretation: On the basis of this survey it is concluded that 50% of the people think that
Corporate Social Responsibility is referred through the Heath care.
5) Which department is more responsible in the Unicorn Grocery for the implementation of
the Corporate Social Responsibility?
Frequency Percentage
Finance department 2 20
Management authority 5 50
Human resource department 3 30
Interpretation: With the help of this survey, it is concluded that 50% of the people think that for
the implementation of the Corporate Social Responsibility the Management authority is more responsible
and 20% people think that finance department of the company is responsible and 30% of the people think
that Human Resource department is responsible for this.
TASK 3
P5 Analysis data and research by using relevant tools and techniques
Data means the facts and figures that are collected from the market by the researcher. Data helps
to the company to understand the different different things and the topics which are related with the
research. After completing the any tasks, the management takes the performance review of the employees
and see that which employees is good in performing the tasks and the projects. For achieving the goals
and the objectives of the company it is necessary to the company to gathered the data from the market
(.Nadrljanski, Bozic and Batinica, 2010). The research and data collected from the two techniques that are
qualitative research and the data and the quantitative research and data.
The Quantitative data means that the data is measured in terms of the quantity or in the numeric
terms and the analysis of the data gathered by the surveys, questionnaire and by the pre existing data by
using the computer techniques. The qualitative data means that the data is measured in terms of the
quality.
In the data and the research analysis there are some points are to considered:
 defining the data
 distinguishing the relationship among each variables
 output forecasting
From the market the Unicorn Grocery gathered the data from the following methods:

Control chart: The control chart is a type of the graph in which studied that how the process
change with in the time. The control chart has the three lines there are upper line, lower line and the
central line (Polonsky and Waller, 2014). These three lines are evaluated from the historical data. The
work of the upper line is to control the upper limit, the work of the lower line is to control the lower limit
and the central line is for the average.
Experiments design: The researcher designs and develops the different plans which are used in
the experiments. From all the experiments some are use which are suitable.
Check sheet: It is used to gather the data in the proper time at the proper location. The data is
gathered from the quantitative and from the qualitative.
Data analysis
1) Is Corporate Social Responsibility being important for the society?
Yes 4
No 1
Interpretation- On the basis of 4% people that the CSR activities are necessary for the society but
only 1% people are not agree from this.
2) Can Corporate Social Responsibility for the
small scale businesses?
Frequency
Yes 3
No 2
Yes No
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5

Interpretation- According to the 3%n people view point that the CSR activities are helpful for
small business but only the 2 percent of people suggest that CSR is not beneficial for Small scale
business.
3)What are the problem faced by the Unicorn
grocery company?
Frequency
Employee safety 3
Finance 2
Yes No
0
0.5
1
1.5
2
2.5
3
3.5

Interpretation: The company faces many problems while executing the CSR With the help of the
above survey it is concluded that the major issue which is faced by the Unicorn Grocery company that is
employee’s safety issue. And 3% people agreed with this.
P6 Communicate recommendations and the meaningful conclusions
After the study and the research on the Corporate Social Responsibilities of the Unicorn Grocery
company, it is necessary to understand the needs and the wants to performing the activities of the
company. On the basis of the questionnaire, people think that the small scale industries can contributed in
the Corporate Social Responsibilities. Know about the impact of the data collection, the research is
necessary. On the small scale industries there are many questions put to related to the improvement that
how can do the improvement in the project and how can take the corrective actions. There are some
points which are help in know the improvement:
 The Unicorn company makes the charity to the trusts and to the Non government
organisations (NGOs) (Massa and Tucci 2013)). With the help of this the company can
be connected with the people of the society or can say local communities. And provide
time to time awareness about the new operations or the new projects of the company.
 In the company the most necessary part is the workforce. The work force means that the
employees and the manpower required to complete the tasks. In the company the
workforce is required for managing the employees. It helps the employees to handle the
difficult situation and the problems of the company and these problems are related with
Employee safety Finance
0
0.5
1
1.5
2
2.5
3
3.5

the customer’s satisfaction. With the help of the workforce the management knows every
thing and if there is any problem them guide to the employees and providing time to
development and the training to the employees and from it the skills of the employees are
to be improved.
 It is necessary and suggested that in the activities of the Corporate Social
Responsibilities, there is a need to informed to all shareholders and also informed to the
people of the society (Pourmand and Lari, 2016)). So from this the stakeholders and the
local society understand the purpose of the project.
 It is the duty of manager is to take care the safety of employees and also create the safe
an healthy working environment in an organisation. Manager should formulate the new
policies regarding the health and safety. It will helps in increasing the goodwill of firm.
Along with the safety of employees the safety of customers is also important. It will helps
in increasing the goodwill of firm.
P7 Value of the research
With the help of the research the Unicorn Grocery company collect the information and the data
which are beneficial and which gives the relevant information and the relevant data. In this there is the
process includes which is related to the project evaluation management plan. In this, there are some steps
are to be involved. These steps are:
1. Creating the plan- The plan is very necessary before doing the any work. With the help of
plan, it is the company determined that what is the next step or what to do next. The goal
of the company should be properly defined. In the plan mentioned the what approaches
the company used, what will be the techniques used which are suitable for the company.
And also need to prepare the questionnaire.
2. Gathering information- after making the plan then second step is to gathering the
information and the data from the different sources (Aghaei Meibodi and Monavvarian,
2010).
3. Evaluation- In this there is a need to evaluate the data and the information. In the
evaluation of the information and the data includes the reliability, accuracy and the
validity.
4. Findings the highlights and conclusion- In the process of the project management
evaluation plan it is the last stage. And also gathered the suitable information and the data

till the end of the project (. Ferreira and at.el., 2013)). The research is evaluated from the
outcomes and the learning of the reports.
To create a good or positive impact on the society, according to my view point Corporate social
responsibility are necessary. With the help of this company can achieve the gaols and objectives in a
given period of time. It is necessary that knowledge of CSR activities should be proper and from this I
learnt many new things such as gathering the data and information for research for my project.
CONCLUSION
It is concluded from the above report that the management of business successfully is not an easy
task. This involves lots of strategy development along with the changes in market scenario, customer
needs. Political and social factors also influence the management of the business. The management
includes development of appropriate approaches to counter the needs of prospective customers, managing
the assets of the organisation, managing the funds and investment of the revenue generated in progress of
the business. The Unicorn grocery is leading brand in UK market which deals with the healthy and
natural products, fresh vegetables, organic oils. Product supplied by the Unicorn are natural hence attracts
health conscious customers. The management of inventory and the human resource and the distribution of
the products is necessary for the development of the business.
REFERANCES
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Ferreira, A.M and at.el., 2013. A new method for pattern recognition in load profiles to support decision-
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Massa, L. and Tucci, C.L., 2013. Business model innovation. The Oxford Handbook of Innovafion
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ONLINE

Gantt Chart.2017[Online]. Available through: <http://www.investopedia.com/terms/g/gantt-chart.asp>.
[Accessed on 8th may 2017].