Managing Accommodation: Roles, Forecasting, Interrelationship, Maintenance, Security

This document discusses the key roles in the housekeeping department, the importance of forecasting linen stock and other guest supplies, the interrelationship between housekeeping and other departments, scheduling maintenance, and the importance of security in managing accommodation services. It provides insights into the South Lodge hotel in the UK.

Managing Accommodation

Table of Contents
Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Review the key roles found within the housekeeping department in a selected organisation....3
Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand................................................................................................................5
Illustrate the importance of interrelationship between housekeeping and other key departments
within a selected organisation to provide quality provision and services...................................6
Evaluate the relationship between the housekeeping department and other key departments in
a selected organisation to provide effective quality accommodation services............................7
Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests...........................................................................................................................................7
Discuss the importance of security within a selected organisation.............................................8
Assess the role maintenance plays within the accommodation services in ensuring overall
guest satisfaction.........................................................................................................................9
Critically evaluate the importance of communication between housekeeping and facilities
department...................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The managing accommodation services include the adequate balance in between the
different accommodation that gets provided by the service provider in proper and appropriate
manner. It will enable the accurate establishments of the company by managing the overall
programmes by which the standardised outcomes get achieved and in this the cleanliness will
maintained; prompt implementation of budget, maintenance, better accomplishment of daily
activities(Abed, 2019). Managing of accommodation includes in both private and public sector
by establishment by conference centres, hotels, cruise ships, hospitals, housing association etc.
The accommodation services will be provided to the customer in order to fulfil the basic and
additional need as well demand too. It is even more useful to the travellers as they didn’t have
much information regarding the certain places and thus they get perfect place to stay in
satisfactory manner. This report is based on the South Lodge hotel that is based in UK and was
founded by 1985 and its founder is James Hodges. This report includes the key roles found in
housekeeping, importance of linen stock, importance of interrelationship between housekeeping
and other department and scheduling maintenance. In addition to this includes the importance of
security in an organisation.
MAIN BODY
Review the key roles found within the housekeeping department in a selected organisation
The housekeeping department is more essential part of the business as it manages the
different operation of the hotel as like the aesthetics maintenance of rooms, maintenance,
cleanliness, infrastructure, free areas, back areas, surrounds and many others as well. It is the
department that plays the vital role and with its working performance and abilities the different
values and belief of the business will easily get transferred to the customers (Al-Aomar, 2019).
The housekeeping department plays the different roles and function and have posses the positive
experience. The accommodation services of the hotel have work with the aim and vision to
provide the most attractive and quality services to the guest and in addition provide more
hygiene, cleanliness, comfort and suitable services to the visitors. The South Lodge hotel also
has worked with the attractive services with better surround by maintain the sanitization and with
this they have gain continuous success and development. The housekeeping department plays
more function and having vital role within the organisation and that all are as described below as:
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(Source: Housekeeping organisational chart, 2020)
Housekeeping duties: The housekeeping department has played the different roles and
responsibilities that are as explained below as:
 Make furniture and infrastructure more cleanly by doing polishing and dusting with more
wellness (Bigby, 2019).
 Sanitising and cleaning of the toilets, countertop, sinks, shower, and bathtubs to make
everything free from germs.
 Maintain more cleanliness in the kitchen area and ensure sanitary utensils and
equipments.
 Making of the bed and changing the linen on timely basis.
 Washing of the windows and floors thus seems more clean and free from dust.
 Have clean the carpets and the rugs and also did the vacuuming as well.
 Mopping, sweeping and polishing of the hard floors.
 Keeping the glass surfaces and mirror clean on daily basis or twice in a day.
 Make the report about the necessary machinery, equipments and manage the
replacements.
 The trashing of the emptying receptacle and disposing of the wastage on timely manner
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There are some key positions of the housekeeping department and with this its importance as
well as like it includes the chief housekeeper, assistant house keeper, floor supervisor, cabin
steward, head steward, bell staff and cleaner, laundry supervisor and many others as well. There
are some importances as well like as follows:
Comfort: It is the duty of the housekeeping department that they get ensure that the guest get
the best welcome and strive the extended courteous that impart more satisfaction.
Cleanliness and hygiene: The standardised services will get maintained and with this ensure
that the entire generals are cleaner that create the favourable impression on the customers.
Safety and security: The housekeeping department helps to manage and control the
protection of the customers from all the thefts.
Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand
The forecasting is the procedure under which the future sales, profit, demand will get
analysed and on the basis of that different strategy will get implied within the business so as to
gain better outcomes and balanced profit as well. It helps to ensure that the supply and the
demand of the customer and the guest will remain balanced and by thus equilibrium condition
will get maintained (Burešová, 2019). It protects the business as by the overestimation of the
demand that would lead to the distended inventory and stocks by which the prevention could be
taken in prospect of high cost. It will also get used to measure the rate of risk and under this
uncertain result will get commanded and with the help of different initiative its impact will get
decreased by which it didn’t overcome the performance of the business. The manager of the
South Lodge hotel use the forecasting to get organise the linen stock by which make the
effective output that will enhance the productivity and profitability of the hotel.
Importance of linen stock
FLOOR HAND TOWEL BATH
TOWEL
SHAMPOO SOAP SANITARY
KIT
1 4 5 4 4 5
2 5 6 7 6 8
3 8 8 9 8 9
TOTAL 17 19 20 18 22
It is more importance as by this the daily consumption and the exchange of the linen in
between the room to the other department as laundry will get recorded by which the purchase
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record will get maintained as it save the cost as well. It is being more vital for the hotel so as to
manage the linen on weekly basis as it helps to record the misplaced and damaged linen by
which on time recovery must have done and for those that will not recovered is send to the
condemnation on similar period of time. It plays essential role to impart the feeling of
satisfaction as with this the operation cost of the hotel get managed and controlled.
Importance of guest supplies
PRODUCT DEPARTMENT FREQUENCY
Bathrobe Housekeeping Daily
Breakfasts Food and Beverages Daily
It is more important as while prepare the room for the guest and provide the better and
comfort services to the guest by which they get more satisfied. It is the duty of housekeeping
department of South Lodge to clear the guest room and relative spaces by which the guest feel
more comfortable and flexible. It include cleaning of bathrooms, supply of breakfasts, bathrobes
etc. and that is done on daily basis. It is also be vital as it reflect the better values and image of
hotel in front of customers as much the hygienic services served by the business that much
attractiveness get developed that has the direct impact on the increment of sales and profit.
Importance of marketing supplies
PRODUCT DEPARTMENT FREQUENCY
Hoardings Marketing Annually
Pamphlets Marketing Quarterly
It is important so as to reach to the potential customer with more easiness and while
maintaining the better sustainability in easiest manner and in this the low cost marketing get
performed that is more vital for the growth of business.
Illustrate the importance of interrelationship between housekeeping and other key departments
within a selected organisation to provide quality provision and services.
Coordination and interrelation with the front office
In order to develop the perfect course of action of coordinating among the housekeeping
department and the front office department which usually involves reception desk is crucial in
terms of managing. The front office is directly associated to build effective growth by
maintaining a good and positive relationship (Moliner, 2019). Thus the housekeeping department
including the laundry room services effectively monitored by the front office executive buy that
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bacon give the most appropriate details and information to the coming customers and making
sure that they don't get a misconception about the hotel and its housekeeping services. The front
office cannot a lot for book any room if it is not in good condition or not cleaned and adjusted by
the housekeeping management does it is also required that the housekeeping staff should also so
give them proper updates regarding their work and completion of assigned tasks. If there is the
lack of communication and coordination as if front office didn’t supply the adequate information
and requirement of guest to housekeeping then they didn’t provide the services that are
demanded by the customer that imparts the negative image of hotel.
Coordination and Interrelationship with security department
The safety and security is an integral function to be effectively monitored and managed by
the respective authorities of the hotel. In the context of South lodge hotel it can be stated as the
security level is much safer than any of its competitive organisation hence it certainly the gets
more pervasive in each and every level section of the hotel (Morrison, 2018). The housekeeping
department is associated to take care of the belongings of the visitors until they don't settle in
their rooms, safely deliver their luggage at the doorstep and ensure there comfortable check in
into the hotel. If there coordination is not perfect as if housekeeping didn’t provide the liable
information about the luggage of guest to security than mix match will get raised that produce
the negative impact on the performance of hotel.
Evaluate the relationship between the housekeeping department and other key departments in a
selected organisation to provide effective quality accommodation services.
It has been clearly observed that each and every key level department in the south lodge
hotel is totally interrelated and certainly dependent on the housekeeping department to run their
functional operations as well as to maintain the effective working curriculum in the organisation.
Does the ability to manage and perform each and every function from small to big duties it
becomes certainly necessary for the housekeeping department to keep an account of each and
every related factors in the hotel that they should be running smooth and have an effective flow
that can create the effective working culture in the hotel and convey a very good and influential
image of the hotel within its particular share of market(Scholz, 2019).
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Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests
The scheduling is the procedure that defines the state through which the business will
perform and operate their business within the particular period of time. It is the process that gets
used to measure the repetitive growth and success that lead to the development. In this
progression of the arranging, controlling and the optimisation of the working aspect and the
workload that get measured by the manufacturing and the production process (Chen, 2018). It is
basically get used to allocate and assign the adequate amount of resources as per the need by
which the effective and efficient utilisation will get maintain and it includes the machinery,
human resource, purchasing of material and equipments, production process of plan and many
others as well. It is usually get bounded in the certain period of time under this the overall up-
gradation of the execution of the specific processes.
In addition to this, with the context of the South Lodge hotel, they have uses this to make
available that the complex and the loopholes of the business will get deducted and after that get
assembled with the appropriate period of time. The hotel has to perform the several task and
activities in order to manage the requirement and demand of the customer thus scheduling is
being more important. The importance of scheduling maintenance is as it will used to get control
and manage the time management and in this the hotel will get the ensured that the work has
been performed within the required time period. The manager of the South Lodge hotel will
provide the training and development to the employee by whom they could easily understand the
need of the customer and the visitor and under that provide the clarity of their roles by which
they have more focused about the mission and vision of the hotel (Chuang, 2019). The
scheduling is associated with the routine maintenances of all the activities by which the
unexpected and unrequited replacement and breakdown will get managed by which the repair
cost will become more less and under this the South Lodge lead to gain more profitable
outcomes.
Discuss the importance of security within a selected organisation
The security department is more important within the business as it provides the security
and protection to the hotel from the theft, robbery, stealing etc. In the comprehensive workforce
or at the place that consist of the gathering of larger number of public on random basis thus at
there the security is being more important. The security will get reduce the insurance,
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compensation, liabilities and the other expenses that get paid by the hotel to the stakeholders in
terms of security maintenances(Killaspy, 2019). It is even more useful to reduce the operational
and functional charges by increasing the hotel revenue by which the input will get induced
within the range of budget. The major goals and objective of the hotel is to monitor and protect
the property and asset of the visitor or guest by which the violence will get deterrent. There is
several importance of the security within the South Lodge that is as defined below as:
 Guest: The security department of the South Lodge will provide more safety to the guest
and this also be more important as well as with this they get safe from the attacks and
from the thefts as well and furthermore it will develop the trust and faith in between the
hotel and the guest by which long term relation will get maintained.
 Staff: It is more necessary that the working staff will have the safety and security for the
future life and in this the South Lodge hotel provides more protection schemes to the
employee and with this also provide the insurance and other benefits as well by which
healthy working retaliation will get developed.
 Guest Luggage: The luggage is the property and the asset of the guest and it is more
needed that it will also get safe and secured in terms of theft or the exchange and thus
South Lodge hotel provides the trolley to all the guest and it that they kept their bags safe.
Assess the role maintenance plays within the accommodation services in ensuring overall guest
satisfaction
The maintenance department performs the different roles and responsibility and with that
measure the better advancement within the hotel. It is the responsibility of the maintenance that
they get ensures that all the task activities will get performed within the assigned period of time
and with more perfection(Li, 2019). In relation to the South Lodge hotel, at there as well the
maintenance department controls the operating cost of the entire task and make sure that hotel
get all the resources with appropriate pricing and in parallel circulate the services for the
customer with more profitable context. It will include the remuneration and the cleaning of the
infrastructure as it keeps attracts the guest and visitor to make their visit again and again. The
maintenance department will get perform the diverse functions as like the cleaning of floor,
furniture, walls, infrastructure by which the entire surround will become more clear and free
from the dust particles. The accommodation services of the South Lodge hotel are being the vital
aspect and under this they have provide the unique and different services to the guest. It will
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work within the hotel on the continuous period of time by which the certain change will get
implement within the hotel as per the need and demand of the market.
Critically evaluate the importance of communication between housekeeping and facilities
department
The communication is the process as from which the information and the required data will
get circulated inside the hotel by which the clear and smooth flow that imparts more
effectiveness and induce better development with continuous success. In this the different
department of the South Lodge hotel will have performed their task with more sufficiency and
with this make the suitable interaction with the other department by which the thoughts, views
will get easily shared in between the different employees (Magno, 2018).With the help of
transparent flow of information the different conflicts that raise the complex situation will get
managed and the redundancy rate will get decreased in systematic manner. Communication is the
medium under which the performance and the working capability of the business will get raised
and its result is in the favour of the growth of the South Lodge hotel.
CONCLUSION
It has been concluded from the above report that managing accommodation is being more
vital within the business and in this the housekeeping department plays the vital role by which
the performance and productivity of the hospitality services will get developed. The importance
of the linen stock will get measured that helps to forecast the sales and the profit of the business
under which the demand of the customer will get fulfilled in timely manner. In addition to this
the housekeeping department plays the vital role and under this their working nuance will get
developed. Furthermore the scheduling will also be more important within the business by which
the timely work has been performed by making the effective communication.
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Chen, W. and et. al., 2018.BIM-based framework for automatic scheduling of facility
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Morrison, A.M., 2018. Marketing and managing tourism destinations.Routledge.
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ONLINE
Housekeeping organisational chart.2020. [Online] Available through:
<https://www.lucidchart.com/pages/templates/org-chart/housekeeping-organization-
chart-template>.
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