Managing Accommodation Service

Managing Accommodation
Service

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Explaining organization front office functions in variety of accommodation services...............3
Key roles within front office department.....................................................................................4
Operations of the front office departmental workers to achieve overall business aims and
objectives.....................................................................................................................................5
Evaluating a range of different accommodation services and the role front office plays in
achieving positive grading, classifications and reviews..............................................................5
Roles in housekeeping department in Premier Inn......................................................................5
Significance of forecasting linen stock and other supplies in organization.................................6
Importance of interrelationship between housekeeping and other departments in premiere inn 7
Evaluation of the relationship of housekeeping and other departments......................................8
Importance of scheduling maintenance.......................................................................................9
Importance of security in organization........................................................................................9
Assessment of the role of maintenance in the accommodation services to ensure guest
satisfaction.................................................................................................................................10
Importance of communication between housekeeping and facilities department.....................11
CONCLUSION..............................................................................................................................11
REFERENCES................................................................................................................................1

INTRODUCTION
Accommodation services refers to those service which is to be provided or already
provided to person in hospitality services (Della Volpi and Paulino, 2018). These services are for
short period of time in various range of services such as rent, hostel, apartment, rent and other
private accommodation services. In similar way these services are provided with continuous time
period of lower than 3 months. Premier inn is the namely brand which is owned by group of
British hospitality named as Whitbread.
In this report it will be discussing about front office functions in context of key role within
such departments. It would be also discussing key roles under housekeeping departments in
chosen organization in the form of their relations and positive impact towards working standards.
Apart from this it would be covering forecasting measures, interrelations and maintenance and
security. This will show importance of maintenance and security, and their impact to
organizations for providing effective quality services day to day activities.
MAIN BODY
Explaining organization front office functions in variety of accommodation services
Front office workers aim at dealing with different perspectives for providing improved
quality service to guest to hike productivity of business operations. Whereas all kind of services
in front office sections are formulated to supply better work efficiency with favourable support to
service aligned with guest transactions. Staffing the front office department is most essential in
order to carry out mission, aims and objectives of company (Bansal, Ambardar and Chaudhary,
2020). Every company should develop the formal structure which shows different hierarchy
management for supervision. Front office is also known as face of hotel due to first guest contact
area as well as nerve of hotel. The most common functions of this department in hotel are
included with rate assignment, guest service, reservations, proceeding guest with suitable amount
of services etc. all such activities are performed by front office department workers to efficiently
managing and collaborating business operations. There are several areas of concern in this place
which would briefly elaborate the functions and managerial process provided to guest.
Reservation -
It is core functioning process of front office workers in which they seek attention to manage for
booking which is made by several tourists. The bookings can be in various terms such as online

platforms and physical platforms through which is makes easier for them to check inn and visit.
In similar concern the key measures are covered in this phase such as approving the procedures
with confirmation of reservation request. Also, forecasting to further room booking reservation
status are also provided such members.
Registration and service platforms -
All guest who visit the hotel are provided with help regarding to any kind of issues and
their registrations are made aligned with check ins, room providing, and other measures. This
department is generally located at lobby which aims to provide various tourist segment according
to their choice of staying in hotel (Nguyen, 2019). They follow their role and responsibilities on
the basis of following some standards which is described below:
 Formulating an effective collaboration with housekeeping department to check
completion and clearance of departmental rooms.
 Also, they interact with bell desk staff members to manage procedures regarding to
provision of guest luggage to their rooms accordingly.
Key roles within front office department
The front office agents are first person to greet and manage the overall process for guest,
they are inclined in duties to provide registrations, room keys and verifying reservations. Also,
they ensure to take effectively care regarding queries or complaints (Li, Bonn and Ye, 2019).
While role and responsibilities of front office department is to create guest database,
management of guest accounts, trying to sell service, ensuring guest satisfaction, and
coordinating guest services. In similar way managers in this process are managerial for
scheduling shift of working employee, room deposits, refunds and various other evaluative
measures. The key role of front office workers in common is to check over reservations, guest
arrivals, informing about payment methods, responding to complaint, and liaise housekeeping
staff members about clean and tidy rooms.
In the same concern night auditors are responsible in major extent to maintain book
keeping, managing accounts for day to day operations and journal entries (Thaothampitak and
Wongsuwatt, 2019). Cashiers in this pace forms collection of payments, maintaining account
balance and bill generating in their process. Although, all of those departments are aligned with
front office to the higher extent in which there are suitable ways to form collaboration. They