Managing Accommodation Services

MANAGING
ACCOMMODATION SERVICES

Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P 1 Identify the scale and size of the accommodation services...................................................3
P2 Explain the different forms of ownership available to accommodation services...................4
P 3 Discuss the role that, grading, classifications systems and online review sites play when
potential guests look for and book accommodation....................................................................4
LO 2.................................................................................................................................................5
P 4 Explain the organization of front office functions within a variety of accommodation
services........................................................................................................................................5
P5 Discuss the key roles within the front office department.......................................................6
LO 3.................................................................................................................................................7
P 6 The key roles found within the housekeeping department....................................................7
P 7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply
to meet demand............................................................................................................................7
P 8 Importance of interrelationships between housekeeping and other key departments...........7
LO 4.................................................................................................................................................8
P 9 Importance of scheduling maintenance or repair work to minimize disruption to guests.....8
P 10 Importance of security.........................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
The provision, for a fee, of sheltered overnight accommodation in appropriately equipped rooms,
including at least a bed, offered as a main service to tourists, travelers and lodgers is known as
management of accommodation services. Premier Inn is a British hotel chain and the UK's
largest hotel brand, with more than 72,000 rooms and 800 hotels. It operates hotels in a variety of
locations including city centres, suburbs and airports competing with the likes of Travelodge and
Ibis hotels. This report gives classification on the scale and size of the accommodation services.
different forms of ownership available to accommodation services. The selection of hotels and
grading and rating and the impact of online review platforms on their sales. The organization of
front office functions within a variety of accommodation services. Other than that role and duties
of housekeeping and importance of forecasting the sales as per the time of the year so that right
decision can be made (Mate, Trupp and Pratt, 2019).
LO 1
P 1 Identify the scale and size of the accommodation services
There are various and different chains of hotels in UK which operate on a large level such
as Premier Inn. The size of the company is large as they have hotels all across the world. Apart
from that they have made their accommodation facilities for the citizens of UK as well as tourists
from different countries. Facilities of Premier Inn includes facilities that are related with
accommodation and that are of serviced nature which covers the area of restaurant. Category of
Premier Inn stands in luxury hotels. The scale of the business is determined by their reputation
and grading systems. Facilities offered by Premier Inn comes into 5 star services which states
that they are known for their level of exceptional customer service. After the analysis of market
it has been determined that by the management of business that the scale of business can go up as
per the needs of people. This is because different people have different needs. For instance some
of them may require high class services of accommodation and some of them may require a
budget hotel service such as bunkhouses or a service apartment where they can cater by
themselves without any rules and regulations. There are different options available to Premier
Inn such as these through which they can deal in different line and gain a large base of

customers. This will help them to create more customers and acquire more share in market by
increasing their scale of operations.
P2 Explain the different forms of ownership available to accommodation services
Privately Owned-
This form of ownership states that the investment is put up by only one individual who is
considered as the owner of the company. Due to this owner have full control on making
decisions for the hotel which may be right or wrong. Also customers can change their deal of
package and asked services easily so that it can be customized in a better way.
Managed Hotels-
Owners of hotel may invest in this line of dealing but they don’t have any experience in
the area of management and that is why they take the help of other companies to seek expertise.
After that owners will just have to work on the finances so that hotel can function easily. Also
with the help of management company they will get free of taking decisions.
Franchises-
This model helps the owner to get the customers and return on investment soon because
of the goodwill they have in different markets. Also tourists have trust over the brand only thing
that is difficult in this form of ownership is that owner has to invest huge sum of money in
market.
P 3 Discuss the role that, grading, classifications systems and online review sites play when
potential guests look for and book accommodation
British Tourist Authority-
The board of UK which manages the decisions of tourists AA and RAC together looks
after the hotels and their services and on the basis of that they grade them as per stars. Two types
of grading system is used by them that is stars and diamond. Stars are used for hotels with
restaurants and diamond for guest houses or small scale restaurants. If it is graded as one star
then that means facilities offered by them is less. On the other hand diamond rating means that
facilities offered by them are on acceptable level. If they both are on high level then it means that