Role that do the grades, classification systems and the online review site 2 P4.Front office function of the Hilton hotel and resorts 3 P5. This report contains the various key roles of the IT department also it explains the importance of grading and review that is given online and explains the impact of these grading in the mind of customer and on the hotel as well. This report explains the types of accommodation service that is being given by Hilton hotel and resorts are Motels, Apartments, Luxury lodges and farm