Managing Accommodation Services (Unit 7)

MANAGING
ACCOMMODATION
SERVICES (UNIT 7)

TABLE OF CONTENTS
INTRODUCTION.......................................................................................................................................5
MAIN BODY..............................................................................................................................................5
LO1.............................................................................................................................................................5
Explaining different types of accommodation services............................................................................5
Explaining the scale and size of the accommodation services within the hospitality industry.................6
Describing different forms of ownership available to accommodation services......................................7
Discussing role of classification system, grading and online reviews upon guest decision making.........8
LO2.............................................................................................................................................................9
Discussing the functions areas of front office department.......................................................................9
Discussing the key roles within the front office department..................................................................12
LO3...........................................................................................................................................................13
Role of housekeeping department in Hilton...........................................................................................13
Assessing importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demands........................................................................................................................................14
Evaluating significance of interrelationships between housekeeping and other key departments to
provide quality provision and services...................................................................................................15
LO4...........................................................................................................................................................16
Evaluating essentiality of scheduling maintenance or repair work to minimize disruption to guests.....16
Discussing the importance of security in Hilton....................................................................................17
CONCLUSION.........................................................................................................................................18
REFERENCES..........................................................................................................................................19